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Protection - Malware/ Firmware/etc.

Everything you want to know about our cybersecurity features for Windows. Here you'll find topics on Malware, Firmware, Online Threat Prevention, Vulnerability, Firewall, Ransomware Remediation, and Antispam.

How to blacklist a site
I have noticed a few sites that BD seems OK with, but I'd prefer to block them. (BD total security). I have spent the last 30 mins learning that AIs are not good at knowing what the real UI looks like ;-) I also couldn't anything except the opposite of what I want, so spare further stress to my mental state pls, and tell…
Re One Start browser
Hello I've noticed that One Start has recently appeared on my system. I was going to try and uninstall but before I do that, has any had any experience with this program? I don't recall receiving any warning message from Bitdefender that this was going to install. Is this something that Bitdefender should have pick up? Dave
Windows firewall or Bitdefender firewall?
Are there enhanced benefits for Bitdefender firewall to be on and Windows firewall to be off or is there any reason why Windows firewall cannot be the default, allowing Bitdefender to function or vice versa? Is it redundant to have both in operation?
NVME drive cannot use normally
Hi, I'm have been using bitdefender few years and it is very good product. However, I using some Thunderbolt drive recently for my video editing and not work well with it. One of my TB4/USB4 compatible drive and a card reader cannot reconnect after remove, need to reboot the system to solve it. But when I using USB mode it…
How do I prevent Bitdefender from alternating Rules?
I've got bitdefender on my Windows10 Pro server. Obviously I use Windows Remote Desktop to work on the server. In the Bitdefender firewall rules I've got added "C:\Windows\System32\svchost.exe" to use any network, any protocol, in/out bounds, specific port, any IP. Once in a while, happened like 5 times already in the last…
Any idea why my computer shuts down when scanning?
Hi. when I scan my computer (Windows10 desktop) it scans for a while but shuts down. It'll do a Quick Scan but when I try to scan a specific drive it shuts down. Any idea what might be going on? I'd appreciate any help. Thanks.
Prevent scan of selected removable devices?
I have a set of USB flash drives that Bitdefender scans every time they are inserted. This is wasted effort and causes a flood of alerts from Macrium Reflect's Image Guardian as BD scans Reflect backups. I want to indicate to BD that these devices are safe. How do I do that? If that can't be done, how do I disable scanning…
Websites timing out since BitDefender install
Hi all, I recently deployed BitDefender onto a computer and ever since have noticed that websites will time out and not load. To remedy this I restart the computer and following the restart I can get onto the site fine. This happens a couple times a day and only since the BitDefender install. Any help would be greatly…
Does Bitdefender Antivirus Plus licence for Windows also cover my Android phone?
I purchased Bitdefender Antivirus Plus for my Windows laptop and I think it comes with a licence for installation on three machines. If I have it installed on my laptop can I use the same licence to install it on my phone? Or, do I have to buy a separate licence?
how can i open specific ports?
I'm a touch frustrated, so apologies if i sound abrupt. Part of the primary functionality of a firewall is to enable allowing access to the local machine via specific ports, e.g. SNMP, WMI, etc. I cannot for the life of me figure out how to do this in Bitdefender Total Security. I also cannot get the settings right so the…
Change Request: Option for approved hosts-file
So, as many others I am looking for a way to keep my local changes to my hosts file, while retaining the option for protection via the "Scan host file"-option in the settings-section of "Vulnerability". The "Scan host file"-option is useless as it is today for advanced users, and also misleading in the description, as it…
Suspicious 'updater.exe' file appears to be using Dropbox to get through the firewall
I've been having an issue with a .EXE file that is bypassing the Application Access tab and creating new Rules that allow it access to the internet. It initially seems legit as it is located in a Dropbox-named folder. These are the details: I have Dropbox installed at "C:\Program Files (x86)\Dropbox" and within the…
quildwarium.com- How Do I remove malware?
I'm getting multiple popups (even with no browsers active) reporting all sorts of errors that require immediate attention because my system is infected. Mentions norton, Mcafee, malware, chrome and various bad messages. I've run multiple security programs including bitdefender, malaware, and totalAV and all show no…
It bothers me when
Hi Everyone: I continue to get a message that a new device has been detected, when I have not added a new device within the last 3 months. AND I sometimes see something about a Linix device - I have an HP laptop Windows 11, a Samsung tablet (Galaxy Android) and a Samsung phone (Ultr23 Galaxy Android) . I also have an…
Bitdefender's Scamio
Do we need assembled with whatsapp when bitdefender total security is already installed & set to check whatsapp chats ?
Urgent: client.protechts.net and pingsender.exe issue
I’ve encountered an issue and wanted to share it for feedback. and it's urgent. Here’s the situation: Whenever I open LinkedIn from my PC browser, (Bitdefender) displays a notification. This never happened before. Suspicious connection blocked 3 hours ago Feature: Online Threat Prevention firefox.exe attempted to establish…
Why is this certificate claimed to have expired?
BD is suddenly claiming that the update server (I guess) for SeaMonkey (everyone's favourite browser, I assume) has an expired certificate. Below is the notification ~~~~~ Suspicious connection blocked 43 minutes ago Feature: Online Threat Prevention seamonkey.exe attempted to establish a connection relying on an expired…
Disappearing from System Tray
On my Bitdefender Total Security, when I initially installed it, I would get several icons on my windows 11 system tray, for each scan being done, and then with the last one advising my system was safe. However, after a time, these icons no longer appeared in the system tray. I then uninstalled and re-installed it, then…
Suspicious connection blocked in chrome
Hello, I am stressing right now about something wierd to me that happened right now. I had on my chrome browser youtube video playing on one tab then on second twitter opened and on third page called u.gg used for leage of legends game. While watching the video and not doing anything else I got notification saying there is…
Can it be a malware
@Flexx @Scott @Alexandru_BD I downloaded Urban VPN (featured on Chrome), but it secretly tried to open some malicious pages. Although they weren’t displayed, I don’t know if Bitdefender blocked those pages or if Urban VPN managed to open them entirely in the background. My notification menu was flooded with Bitdefender…
Constant triggering of rundll32.exe in advanced threat defense
I keep seeing advanced threat defense notifications that say "rundll32.exe has been blocked" but there's nothing in quarantine and the command line parameters and details don't provide any good clarification as to what Bitdefender is flagging as malicious. I recently reformatted my computer. None of the below screenshots…
Why does the NordPass extension reappear in new browser profiles even after uninstalling it?
@Flexx @Alexandru_BD @Scott Why does the NordPass extension reappear in new browser profiles even after uninstalling it? is their any fix
Cumbersome interface to add exceptions from scanning or pause protection
BACKGROUND I have a handful of old files that are detected as having viruses. Some I am fairly sure do not contain threats (and I have just submitted a report to BD of apparent false positives). The others are old files (from the 1990s) that were once genuine threats, but are no longer practical threats any more on my…
As soon I insert USB stick, Bitdefender starts background scan. Can this be prevented?
This is a problem because I cannot remove the USB stick while this drive is being scanned. What to do? Alternative is to shut down the computer, which is not convenient.
Help investigating what BitDefender did
I was duped into copy/pasting and running a malicious powershell ****** on my Windows 10 PC using Windows Run. As soon as I did this, Bitdefender had a popup that appeared, which made me realize what I had done. At that point I shut the computer down quickly. Unfortunately I can't remember exactly what the Bitdefender…
Download attachments from emails, click on links without error messages
Hello, I recently downloaded Bitdefender Total Security and have had nothing but problems. I can't download attachments from emails - I do this quite often. Is there a way for them to be scanned and then downloaded? I have a lot of people emailing me with attachments that are safe. A "friends list" of safe contacts isn't…
How to recover quarantined files after uninstalling bitdefender
I recently uninstalled bitdefender but forgot to restore some microsoft outlook files which bitdefender had detected as malicious and quarantined I reinstalled it again and checked quarantine but there are no files there, because of this all my emails have been deleted, is there any way to restore the files?
B.D. should be able to store password protected file's passwords for scans.
@Alexandru_BD answered to this thread here : https://community.bitdefender.com/en/discussion/102777 The thread was closed before I could reply with a very important suggestion. You stated that malware cannot originate from within password-protected archives and that Bitdefender's real-time protection would detect it as…
pagefile.sys trojan?
Antimalware alert on access scanning detected a threat: \Device\Harddisk\VolumeShadowCopy1\pagefile.sys is malware of type Backdoor.PoisonIvy.GD Full scan throws up: Backdoor.PoisonIvy.GD in path C:\pagefile.sys. Disinfect and Delete options don't work and Quarantine runs but seemingly no action. Full scan message shows in…
"mergenetworkprotocol" message
The above message is accompanying a rash of notices I'm receiving at the moment that have my computer allegedly being infected with everything from Trojan horses, identity theft, etc. The response is accompanied by McAfee notations, but my scan picks up nothing present. I've also had similar notes with the Norton label…