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Something went wrong We couldn't complete the activation flow. Please start again
cant validate installation of email or password protection
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We couldn't complete the activation flow. Please start again.
My account for email protection ended I tried to reactivate and got the error above I have since removved it in BitDefender and tried to re enter the email address but it just keeps opening up the browser and gives this error after I go through the motions. I also removed Defender from my Google account still no luck why…
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Email Protection in BD Premium Security
I just started using BD Premium Security and when I try to add email protection for either gmail or Outlook mail in Outlook, I get error messages resulting in protection not being on. It never stops asking for permission for either account that I try. I have verified that google mail is allowed by checking the gmail…
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What is Bitdefender doing with my email?
Note: Selecting a category is required, but running my cursor over the options, many of them (including Antispam) couldn't be selected in my Firefox browser. I settled on the category Windows / Utilities, which I know is wrong, but is the closest I could come. This should be fixed. Now for the actual subject of this post .…
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Turning off scan of downloads
Updated things to get rid of infinite looping pop-ups, but ever since my last update Bitdefender is being hyper-aggressive in 'virus scan failed' anything I try to download. I tried adding sites like facebook and google to exceptions and it seems to work half the time (I can download google images now, not facebook ones)…
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Unable to activate my email in Bitdefender central
Hi, I am unable to activate my email in Bitdefender central, outlook gmail and different accounts, I all get the same message
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Connect Bitdefender to Outlook 365
Hi, When I try to connect Bitdefender to an Outlook 365 account, and after entering my Microsoft account credentials, I always get an error page: Bitdefender Central Can you help me? Thanks in advance Paulo Oliveira
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FOSS software being marked as malware/pua, false positive submission system doesn't work
I noticed Bitdefender Free detects "Angry IP Scanner" as some hack tool/PUA with a frightening looking name so I wanted to submit false positive. The page: https://www.bitdefender.com/consumer/support/answer/29358/ doesn't function at all. I even added the pointless screenshot. My bug report to Angry IP Scanner repo issues…
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Complete Disable
How can I completely disable all Bitdefender protections?
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Chrome blocked more than Edge
Hello, I have found lots of posts about Bitdefender's blocking of suspicious connections, and think that I understand the hows and whys of it. What I haven't found is anything that addresses the blocking of Chrome over against Edge. I find that Chrome pages are blocked often on my laptop for suspicious content. Edge is…
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Startup scan - Always
Since few weeks ago I observe that BD performs startup scan, always, no matter what I do. Early boot is turned off, scan network shares is off too. Yet it decides to trash my mechanical drive array of 40TB, EVERY single boot. Takes half an hour or so, with extensive seeking. How do I turn it off? Why isn't there an easy…
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Can I Disable Windows Defender When I Have Bitdefender??
Hello, Bitdefender team. Can i disable Windows Defender and shutdown all proceses of this antivirus when i have Bitdefender? Thank you in advance.
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How to disable scanning Recycle Bin
Every time I connect my WD My Passport to my computer, Bitdefender begins scanning the Recycle Bin on the drive. Because there are a lot of deleted files in the Recycle Bin, the scanning continues for many hours. Can scanning of the bin be disabled? How? Thank you.
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Bitdefender Stalled
I ran my Bitdefender on a full system scan. It got stuck on the Microsoft store app and stayed there for an hour or more. I shut it down, incomplete. This morning I downloaded the Bitdefender online scanner and it will not open! Any ideas?
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Bitdefender scan ends prematurely
Hi, I have a lot of files to scan. I let the scan run for over 2 days. Unfortunately, it is hanging up on something and closing the scan with an error. The second time I ran it, the scan just closed. I am now scanning each directory separately to narrow down what file/directory is causing the trouble. It might be a corrupt…
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Think or Swim Updates
Couldn't update Think or Swim this morning. Screen was stuck on installing updates. I removed/uninstalled Bitdefender (turning off the firewall didn't help) and then Think or Swim (tos) connected and updated per usual. I haven't reinstalled Bitdefender just yet. But the Windows firewall (run on Win 11 by default if no…
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Bitdefender Antispam Settings, IMAP, and Quirks
I have 10 email addresses in Thunderbird: 9 use IMAP and 1 is from my website using some mongrel package from my web host. My current download of BD's Help doc says BD doesn't do IMAP; however before I saw this, either I, or BD default, enabled Antispam and Thunderbird had a new BD Antispam add-on, plus, curiously, newly…
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Strange Detection from Google search
Hello, I just had a strange threat detection after running a simple Google search. The detection was for GT:JS.RogerDldr.1.EB4FB741 and it was located in the Firefox profile's cache2\entries folder. It looks like the detection happens immediately after doing a simple Google search for "ak69" (Japanese hip hop group) so not…
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Brand New Windows 11 Pro PC And Search Advisor Still Doesn't Work In Bing. Any Fix For The Issue?
I know there've been several discussions about this issue going back to 2020 (or even earlier) , but in this case it is a pristine environment: Brand new Dell XPS 15 9520, Windows 11 Professional, nothing installed by me yet except Bitdefender Total Security. No other browsers installed yet. Just Microsoft Edge. And yes, I…
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Not sure what this is...
I went to this website spelled the medical website wrong…. [linked removed by admin] and download a guardmate.msix - anyone know if this was a virus, dangerous? Bitdefender did not detected this as virus, google search came up empty, malwarebytes nothing…
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Clean Computer
I got taken in by an email made to look like one of my financial institutions. I was asked to login to my account, and by the time I was directed to put in personal info, I immediately stopped. I contacted the instruction's fraud department. They closed down access to my account, and directed me to "clean" the computer…
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BitDefender does not recognize my home wifi secured network as secure
I'm using spectrum, 802.11ac, WPA2-Personal. I just replaced my router and I'm keep getting Bitdefender pop-up. This is the message I get. You connected to an unsafe Wi-Fi network: xxxxxxxxxx. Wi-Fi networks using weak authentication or encryption make most of your Internet traffic vulnerable to intercept by unwanted 3rd…
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Online Threat Prevention is blocking an access attempt from a valid source
I have an app that needs to access a server but I get the following message when connections are attempted (from the internet, Wi-Fi connections work fine): Feature: Online Threat Prevention An attempt to send your password unencrypted was about to occur on DDNS_Address:PORT. We blocked the connection to stop your private…
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How do I register my Outlook email?
When I attmept to register my Outlook email (msn account), the process fails again and again. What could I be doing wrong?
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Why is BitDefender Providing Virus Warnings for Synology File Transfers
I recently starting receiving continuous virus warnings from BitDefender: The file D:\S10 Business\.SynologyWorkingDirectory\9dNHC8oi is infected with Trojan.GenericKD.71664076. The threat has been successfully blocked, your device is safe.Move to quarantine. I've scanned my PC and NAS with no viruses found - I don't…
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ran a BitDefender scan today, after malware popups - Scan is clean, still the popups are coming in.
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Blocking on computer
Why is this happening? Is it an external threat? Something seems to be trying to get to an external drive with previous backups. If it is an internal issue, can I stop it? Blocked unauthorised process (C:\Program Files\Bitdefender\Bitdefender Security\bdservicehost.exe) accessing file (\Device\HarddiskVolume9\BACKUPS…
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False Positives on APK Files: How to Resolve Bitdefender Flagging Clean Downloads?
Hey community, I’ve been using Bitdefender for a while now and really appreciate its malware detection capabilities. However, I’ve come across a recurring issue with APK files. I run a website, [*url removed by @Flexx*] , where I share safe and verified APKs after scanning them with multiple antivirus solutions, including…
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Generic.EmotetK.XXXXX on several hosts detected and deleted
Hello, does anyone face the same issue? It it located here: C:\ProgramData\USOShared\Logs\System\UpdateSessionOrchestration Greetings Benno
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Bitdefender block VMWare NAT Service
Hello everyone, Today I just installed VMWare Workstation 17.6.1. After the installation, I discovered that the NAT card on VMWare couldn't access the internet. After a few hours of investigation, I found that the firewall feature in Bitdefender Total Security was blocking the VMWare NAT Service. I tried turning off the…