Exceptions not working


I am testing Bitdefender right now and tried to add an exception so the real-time scan doesn't scan everything a certain process downloads.

In my case, it was Guildwars 2 client. It has to download a lot of stuff and Bitdefender is using 30% of CPU all the time. so I tried to add an exception so it doesn't scan anymore if the GW2 client is downloading.

What I did:

  • Add .exe file to exceptions
  • Add a folder in program files for exceptions

However every time I start the client again and it starts downloading, also Bitdefender begins working and slowing down the download/installation process...

So how can I make Bitdefender actually respect the exceptions I specified?


  • Hello @Siverion,

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:


    Let us know how it goes.