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How to get rid of Zeus 2020
My computer got infected with Zeus2020 which opens windows every 5 minutes on my PC requesting to install McAfee… I decide to purchase BitDefender yesterday. After an 8 hour scan last night, the program told me this morning that my PC was clean and there was no problem My question: did anyone had to deal with these…
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Possible False Positive
I've just downloaded Gowin V1.9.9.03 Education (Windows x86) from . Unfortunately the download requires registration (which is free), and the file is over 350MB. I am seeing warning message as below. This came up immediately upon download and also after a deep ZIP file scan. Can you assist please?
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Need urgent help: BD blocks installing Logitune-Update
Dear Ladies and Gentlemen. My Logitune software for my business camera is considered by BD to be infected with viruses. BD stops the installation process. I can no longer take part in a video conference. Is this a true-false error? What should I do? I need help quickly because I rely on the camera for work.
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Multiple Instances of bdservicehost and other bdusrhost
My system is running multiple instances of bdservicehost and bdusrhost and some other services. Is this common?
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Bitdefender RAM Usage Gradually Increases
Apparently this issue has been around for quite some time. It's getting worse day by day and has gotten to a point that bdservicehost Ram usage reaches up to 40GB (Out of 64GB RAM) and either my computer crashes or BD itself! It seems that BD Support doesn't intend to do anything regarding this issue. I've been using BD…
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My site is marked as malware
My companies website [removed by admin] is for some reason being marked as containing malware by BitDefender TrafficLight, and I have no idea why. I simply get this warning page stating: Dangerous page blocked for your protection Dangerous pages attempt to install software that can harm the device, gather personal…
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Does Bitdefender Antivirus Plus licence for Windows also cover my Android phone?
I purchased Bitdefender Antivirus Plus for my Windows laptop and I think it comes with a licence for installation on three machines. If I have it installed on my laptop can I use the same licence to install it on my phone? Or, do I have to buy a separate licence?
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Very high ram usage
Hi, Is almost 7gb of Ram usage normal? It seems excessively high. This is without doing a scan. On the latest version of Bitdefender Total Security. Ram usage has never been so high. Intel Core i9 processor 14900K, 6ghz | 128gb Memory | RTX 4080.
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Despite having no viruses on my website, Bitdefender is giving a warning!
There are no security vulnerabilities or "phishing" on my website! But Bitdefender is showing my site in this way... And it doesn't even provide me with a reason like "there is this kind of issue on this page, etc." Please clear my domain from the Bitdefender application. My site only promotes a local business and does not…
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Remove domaine to Blacklist
Dear, This is our webmail platform and we assure that there is no malware or phishing code in this site So please remove our domain ingenosya.mg to your blacklist Cordialy
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my bdservicehost uses too much of my cpu and memory all the time, how can i fix it?
Currently none scans are running and its still eating up my cpu, and its every time . my specs are i5 -8300h @2.30gh with 8gb ram
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Traffic Light and Web protection
If I use Bitdefender Web Protection, can I avoid using Traffic Light?
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Concerning exploit detected notification
Hello, I have over the years received random notifications from Bitdefender total security saying that an exploit was blocked from some IP address . How do I find out more regarding which exploit is being used ? I know some exploits can be sorted with updates, I keep my software up to date as much as possible it would…
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Concerning exploit detected notification
Hello, I have recently gotten a notification from Bitdefender total security saying that an exploit was blocked from some IP address - I have blurred it out just in case it is sensitive info. Bitdefender does not detect this as malware and I am not what to do about the exploit. Please could someone tell me what to do about…
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How to disable Bitdefender vulnerability scan.
Bitdefender vulnerability.scan.exe is locking my Host file so I can not open it to edit it. I have tried shutting it off in the Bitdfender GUI, I have tried rebooting, I have tried killing hte process in Task Manager, but nothing stops the vulnerability scan from locking the file and preventing me from opening it or even…
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Folder Access
I'm having a problem using a folder which seemed to start when I installed BitDefender. I have a folder C:\Program Files (x86)\xxxxx which has been there for years, it's my application folder, it contains a text file which I need to edit. I've done this for many years without a problem but all of a sudden I'm told I don't…
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Can bitdefender dealing with a threat freeze a taskbar?
Hi, were specific question here but I have something that won't let me sleep in peace. Few days ago I was normally on my pc. I had browser and game called valorant running and some background apps. What happened to me out of nowhere was when I alt tab from game to desktop I noticed my taskbar being "frozen". That mean't I…
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Is there a way to get more information about "Suspicious Connections?"
BitDefender just threw a bunch of "Suspicious Web Page Detected" notifications on a site I'm contemplating a long-term business relationship with. It's their chat widget, by the look of things… Is there any way for me to determine what the "Suspicious Activity" being detected actually is? I can't see any immediate way to…
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For some reason my copy of BitDefender will not load
My copy of BitDefender isn't loading? I'm getting a communications failure message, Communication with Bitdefender App service failed to be initiated. To retry the connection, please click the button below. Does this mean I'm not protected??? I've tried rebooting three times, with no change. I can access several of my…
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How can I protect my e-mail if my e-mail account is not a Google-account, nor an outlook-account
I recently installed bitdefender total security. Every day it suggests to protect my mail, but, when I click the link, the next screen asks me to choose between an google- and an outlook-account. My e-mail is handled by another provider, and my e-mail-addresses are in my own domain? What should I do to get the promissed…
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Bitdefender panel focus when typing
Often I am typing in an app/program and a Bitdefnder panel prompts me to choose to accept or deny firewall access. Many times because that panel steals the focus I accidentally deny the program and have to go back into Bitdefender notifications to check. I haven't programmed Windows for a long time but is there a way for…
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False positive upload form not working; are there any alternatives?
A recent Lenovo App Explorer update is being flagged as Trojan.GenericKD.72880600 (many people are reporting the same issue on Reddit r/antivirus). Windows Defender originally flagged this as malware (win32/Dorifel), but soon removed it as a false positive. I've tried to upload the file (9MB) at the "Incorrect Detection:…
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my windows 10 will not allow me to uninstall Bitdefender
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Quarantine setting "delete after 30 days" can not be modified; is that normal ?
I have just installed Bitdefender Antivirus Free for windows for the first time; looking around I noticed that the quarantine-setting "delete after 30 days" can NOT be modified… Is this the intended way how this product works? If so, I'll have to remove the product of course, because I don't want to risk having files…
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False positive - what is Trojan.GenericKD.48174843?
Hello, my BitDefender detected Trojan.GenericKD.48174843 in a file: "Kwestionariusz_wstępnego_wywiadu_przesiewowego_przed_szczepieniem_osoby_dorosłej_przeciw_COVID-19_(wersja_docx).docx" from https://www.gov.pl/attachment/c6109501-068a-410c-a3b5-05e2f4eb8efe Which is weird because I opened this file before and it worked…
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Firewall keep desactivating
Hi, despite toggling the firewall on bitdefender, it keeps being desactivated if I close and reopen the UI Meanwhile the windows firewall keep activating, on windows 10 I tried the method with the BFE (give permission) mentionned on your website what could it mean ? Why am I unable to activate the firewall ?
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Operation Endgame
Hello, haveibeenpwned indicate that my email address was pwned by OPERATION endgame "between 27 and 29 May 2024 Operation Endgame, coordinated from Europol’s headquarters, targeted droppers including, IcedID, SystemBC, Pikabot, Smokeloader, Bumblebee and Trickbot." Does it mean I potentially have been infected by these ?…
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SkyGo
Bitdefender no longer allows me to reinstall SkyGo App on my Windows 11 PC, identifying it as malware.
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First system scan took me to a weird screen with bios settings.
First system scan took me to a weird screen with bios settings. Couldn't get out of it. I had to disconnect all power for a while. I'm scared to run another system scan unless it completeley screws up and I can't fix it
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Can on demand scan with malwarebytes conflict with bitdefender and crash some windows process?
Had wierd experience when I was scanning with malwarebytes as on demand scanner on my pc. I alt tab from my game while scan was scanning and as soon as I alt tab to desktop I notice my taskbar was semifrozen some animations were working some not and clicks were not functioning as normal. Could this be sign of conflict?