Need urgent help: BD blocks installing Logitune-Update

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Dear Ladies and Gentlemen.

My Logitune software for my business camera is considered by BD to be infected with viruses. BD stops the installation process. I can no longer take part in a video conference. Is this a true-false error? What should I do? I need help quickly because I rely on the camera for work.

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  • Alexandru_BD
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    Hello @Tester4321,

    Have you tried to add exceptions for this app? If not, you can set exclusions by following the steps described in the below articles:

    https://www.bitdefender.com/consumer/support/answer/13427/
    https://www.bitdefender.com/consumer/support/answer/2393/ (note that here only the app .exe should be added to the exceptions list).

    Since this sounds like a false positive detection, in the event setting the required exceptions doesn't help, head to the link below and use the form to send a sample to the Bitdefender Labs for analysis:

    https://www.bitdefender.com/consumer/support/answer/29358/

    Once confirmed, false alarms are corrected within hours.

    Let us know what worked for you.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user