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Remote Actions (Quick Scan and System Scan) not working.
My Remote Scanning (Quick Scan and System Scan) do not appear to be working. I get a message saying: "Processing your command", followed by "Your command was sent and will be processed soon. Make sure the device is online and you'll receive the results once done." Then nothing! I have checked my device (PC running Windows…
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False Positive for Light Image Editor
Hello I just installed BitDefender and it's not that easy to understand how it works and the notification on threats aren't so clear. I m using daily a program from Obviousidea and one of the part of the software "Light Image Editor" has been flagged but I don't know why as I m using it since weeks now. ( for the…
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Setup to allow Remote Desktop to work
OK before people tell me to search I've already searched, found a whole load of irrelevant posts here and elsewhere and not solved the problem. My setup - two pc's, one laptop, all connected to the same local physical ethernet (no wifi connections). All three running bitdefender. PC 1 - this is my new PC and I want to be…
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Variable duration of the full scan
Hi, you might be curious to understand why the times of the full scan are very variable. The first full scan I did after installing Bitdefender lasted about 2 hours and 30 minutes (more or less). Another full scan I did later after a few months lasted about 2 hours. While yesterday I did a full scan that lasted over 3…
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Why does Bitdefender change its own settings?
I've seen Bitdefender do this before, but why will user set settings not stay set? For example, I set NOT to scan DVDs. It works for a while, then it sets itself back on again.. I set scheduled scans up. Bitdefender ignored them most of the time. I deleted the scheduled scans. Now Bitdefender runs a scheduled scan, but not…
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COM AddIn in Word
I have a COM AddIn in Word that automatically updates itself by generating a batch file and spawning a process to run that batch file with the Windows shell to update the COM AddIn when Word is closed. BitDefender blocks this. How can I tell BitDefender that this is expected behavior and allow it?
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Pop-up notifications
Nothing I've seen here so far addresses how to turn off the annoying pop-up notifications. I have everything turned off yet I still get pop-ups about new devices, blocked suspicious activity, etc. It's frustrating when I'm gaming because the pop-ups cause games to pause until I close the pop-up window. There is nothing…
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Bitdefender subscription not renewed. Does windows defender antivirus auto re-enable?
Hi. In windows 10, if bitdefender's subscription has ended and is not renewed (planning to renew at a future date, in a week or two), shouldn't bitdefender total security disable its antivirus and re-enable the windows defender antivirus automatically when this happens? Is there a way to re-enable the windows antivirus…
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How Do I Configure The Firewall for Webdav Connection?
When I work from home, I access my office services through it's Webdav connection. I currently use Netdrive, which is very flawed in that it causes sync issues, resulting in files being randomly locked and deleted from the server. I've finally got the built-in Webdav service in Windows working, however, I can only connect…
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LibreScore.exe HybridAnalysis and Virustotal reports - False Positives?
I've had a program on my computer called "LibreScore" for a while, but Bitdefender has never picked up on any of the system scans I regularly performed. On a whim, I decided to run it through Hybrid Analysis and Virustotal, and the former flagged it as malicious. The Virustotal results show that's its flagged by 2 out of…
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Long delays when opening images using ACDSee Quick View
I am experiencing painfully long delays when trying to open images using ACDSee Quick View. New install on a new computer, running a trial to see if this works better with my VPN than McAfee did. Everything else seems OK, but waiting 4-5 seconds to open any (even small) image files. These were instantaneous to open…
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brave+chrome's suspicious behaviour
I uninstalled the Brave browser using Revo Uninstaller Pro. After reinstalling it, Chrome started malfunctioning. I then deleted both browsers with Revo and reinstalled them. Initially, I mistakenly clicked on or Brave auto-opened a site flagged as malicious by Bitdefender, which was surprising since Brave Shields are…
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How to switch to Windows Defender without uninstalling Bitdefender entirely?
Today my subscription expired and while I want to renew it, I want to get paid first later this week. Since Bitdefender expired, it's off, but in the Windows security settings it still says Bitdefender is active and therefore Defender isn't completely on. So is there a way to get Windows Defender back as the main AV…
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Infected File Detected
Started getting Bitdefender Total Security Warnings : Infected File Detected Says: Gen:Variant.Lazy.492798 (can't find any information on this) It then quarantined the file, I use interface to delete it on the 5th. It re-appeared but slightly different version and it quarantined and I deleted it again. On May 5: C:\Program…
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bitdefender's web protection
ts showing opposite icons, might be bugged , plz fix
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Ransomware remediation can't be turned on
Hello everyone! I cant seem to be able to enable ransomware remediation as it immediately disables itself. Also when I get a message asking me whether to turn it on or not and I click enable it still shows as disabled in Bitdefender.
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Bitdefender allows this (possibly infected) Trojan/Keylogger/APT_DustSquad_PE execution
So I received this file from an online friend I've known for literally years and years. Scanned it with VirusTotal, scanned it with Bitdefender no reports. I haven't noticed any exfiltration of data, but I am naturally suspicious person, and checking it on JoeSandbox and Filescan.io it appears like maybe it might be…
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jpg filesd
Hello, Ever since I installed the program all jpg files cannot be seen and look like jibberish. How do I change this? Please help I use these files with one of your companies frequently
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Zone.identifier in files during scan
Hi everyone, When I run a bitdefender scan some files show "zone.identifier" after the files name when being scanned. This zone.identifier shows mostly on jpg files or video files for example filename.jpgzone.identifier or filename.mp4zone.identifier. This only shows during the files being scanned and this is only added to…
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is this a false alarm or is this new flexbar device driver including a keylogger ?
Good Morning, Can you please have a look at this software driver for the flexbar? *URL removed by @Gjoksi *Posting malware samples and /or URLs is not allowed in the community! Do not post direct links to any executable files, malicious/suspicious software or websites in threads, comments or private messages, even if you…
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Cloud detection?
When I submit malware for analysis, I receive an email saying that the file was indeed detected as malware and will be added to future updates. If I scan it, it is not detected until I download the update that contains the signature. My question is, within this delay between being identified as malware and the update being…
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System Restore Point Windows 11
Good morning. I wonder if someone cold please let me know what I need to do to allow a System Restore point to work. I've tried disabling Bitdefender Total Security before trying to run the restore but it still does not work. From my googling it seems to be anti virus that could prevent the restore point from doing the…
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Why The Notification Window Will Not Let Me Delete Past Notifications?
Why The Notification Window Will Not Let Me Delete Past Notifications?
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Bitdefender stuck on a loop.
My Bitdefender is experiencing an issue where the full scan gets stuck in a loop on both my laptop and desktop, taking hours to reload while I'm online. This problem consumes a significant amount of resources, rendering my machines nearly unusable until I pause the scan, as it remains trapped in this loop. Has anyone…
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Infected Webpage Detected. Any Suggestions?
Ok so I'll wait before posting the address that it's ok with you before I do but this is my question. I play games on BlueStacks an android emulator for Windows. I installed a game and for some super strange reason, when I run the game it triggers BitDefender, it reports the game is trying to open a website and that site…
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Passcode Did not work for bitdefender forum twice
No 1 screen shot is from my mailbox & the second one is related with the forum. Today i tried to log in to see your response on the forum , as usual the forum site sent me a code for authentication, i put the code but the forum system denied it, i tried again but it did the same. i was using Bitdefender's double hop vpn at…
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Can I turn off automatic scanning
"BD has detected a new device and will scan in the background". I use three external HDs for backup, connected to my desktop via USB. They are each 2 TB or more, so scanning takes forever. These HDs are powered on only on days I want a backup to run, so they are "new" on those days and the scanning process is annoying,…
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AMTSO - phishing test
Hi Guys, I'm new using Bitdefender and tried to look for a trusted site where I can test if opening a phishing URL would be blocked, I've heard AMTSO is fine for that. I'm using Bitdefender Premium for now and unfortuantely I passed the phishing test when trying to open a url via AMTSO, Bitdefender didn't engage. (For…
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System Scan
Does bitdefender total security scans all of the files ( including already scanned ) in System Scan or scans '' new and modified files '' only ? The answer is necessary to help the users to configure a custom scan. Alex told me that it covers all files but it is not clear that he means the new and modified all files or the…
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Why is my bitdefender so paranoid?
it detected one pup file that i installed on purpose since it was a false positive and then suddenly every file in my registry is a pup all thte registry files it detected as a pup are exe files that i've used in the past or still using i checked hte path and the registry files are safe and they havent been infected