False positive on Realplayer update?

ReinierPF

For a while now, Realplayer has been offering what they term an "Important Update". Every time I've authorised the update, Bitdefender aborted the update.

When I do a scan of the installation executable, the Bitdefender scanner declared it clean. Yet when I try to execute it, bitdefender still kills it, claiming it to be malware. The Realplayer website confirms a new update has been released. so:

1. Why is the update aborted every time by Bitdefender
2. What can I do to work around that update

Thank you!

Gjoksi

Hello.

Only the malware researchers at Bitdefender Labs can help you with the issue.

So, you should report the file(s) and/or URL(s) as false positive to Bitdefender Labs here:

https://www.bitdefender.com/consumer/support/answer/29358/

Regards.