Adding an exception

Yassersana

I am trying to unblock a certain website that is being blocked by bitdefender for some odd reason, however when I enter my account password the password will not work and it keeps asking my to enter the password, I am certain about the password that it's the correct password , also I can not log out the account on the control center.

Flexx

https://community.bitdefender.com/en/discussion/100571/adding-an-exception

Here are a few things you can try to resolve the issue with Bitdefender's password not working:

Troubleshooting the Password Issue:

1. Double-Check: Ensure you are typing the correct password, paying attention to case sensitivity and any special characters.
2. Caps Lock: Make sure the Caps Lock key is not accidentally on.
3. Password Reset: If you're still unable to log in, try resetting your Bitdefender Central account password. You should be able to do this through the Bitdefender Central website or app.
4. Browser Issues: Clear your browser's cache and cookies, or try using a different browser altogether. Sometimes, browser data can interfere with logins.

Regarding Unblocking the Website:

Once you regain access to your Bitdefender Central account, you can unblock the website by following the procedure outlined in the link below.

https://www.bitdefender.com/consumer/support/answer/1519/

If the issue still persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards

Alexandru_BD

@Yassersana did you manage to resolve this?

Yassersana

I have tried these steps and changed the password on the website, however the problem is still there and also the control center on my windows does not show sing out option.

Alexandru_BD

Hi,

If your User Account Control (UAC) settings are set to a high level, some options might be restricted or hidden, thus you may not see the logout option there. In some cases, especially in a corporate or managed environment, certain features and options might be restricted by Group Policies set by the IT department. Are you using the device for personal use, or is it a device you use for work?

So just to confirm I understood the issue correctly, you are trying to access a website which is blocked by Bitdefender, you changed your password on that site and you cannot add that website to the exceptions list in Bitdefender? And the sign out issue is separate from this?