Why does my alert button on the firewall keep turning off?

MLSimonson

Gjoksi

Hello.
-- STEP 1 --
Repair Bitdefender, by following these steps:
https://www.bitdefender.com/consumer/support/answer/13429/
-- STEP 2 --
If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:
https://www.bitdefender.com/links/uninstall_consumer_paid.html
or
https://www.bitdefender.com/links/uninstall_consumer_trial.html
It will completely remove the program.
Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.
-- STEP 3 --
If the instructions from Step 2 didn't help, follow the instructions in this step.
First, take screenshot(s) of the issue
and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1733/
Next, contact Bitdefender Consumer Support by e-mail:
https://www.bitdefender.com/consumer/support/help/
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
NOTE: If the log file is larger than 25MB, you can upload the log file here:
https://upload.bitdefender.net/
After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.
Regards.

MLSimonson

Thank you for your fast response. It's unfortunate that bitdefender does not take this issue seriously. This particular feature was one of the main reasons I chose bit defender and have over the years recommended bitdefender to many of my clients and friends.

Looking on the Internet I see many other people are having the same problem. Many of the posts on the Internet have followed what you have suggested only to find the problem reoccurring. There are also other suggestions online and everyone who has tried them have found the problem simply reoccurs.

I am now at the point of reconsidering using bitdefender. My time is valuable and the amount of time I've spent in the last year or so dealing with this issue is causing me to consider switching over to Norton antivirus as recommended by many of the posts on the Internet by people having the same problem with bitdefender.

Security is very important to me and I do not have that with bitdefender with this particular feature not working as advertised.

I see many other people have contacted bitdefender support and are told that the fix is in the works, but having to wait for more than a year and 1/2 now for this problem to be solved it's time to change. As mentioned I have spent many hours endeavoring to sort this issue out by uninstalling and reinstalling etc..

In talking with a computer technician they have suggested dropping bitdefender altogether and just using Windows firewall as it has the same feature of blocking.

Again thank you for your fast response

Alexandru_BD

Hi @MLSimonson,

I'll jump in here with additional details regarding the situation you are encountering.
First, the latest Alert Mode issue known to us was fixed in the build version 27.0.35.146.

https://community.bitdefender.com/en/discussion/comment/337871#Comment_337871

Can you tell us what Bitdefender version are you running?

Secondly, the situation where Alert Mode was deactivating itself when an app entered full screen was unrelated with any previous issues concerning this feature, and by this I mean that this was not an unwanted behavior that was not addressed for 1-2 years, but two completely different situations that were treated separately according to the specific triggers and implications that caused them. In the event you have the latest Bitdefender update installed, and despite this the Alert Mode feature does not work as expected, the first step would be to run a product repair by applying the steps described in this article:

https://www.bitdefender.com/consumer/support/answer/13429/

If the issue persists afterwards, you can continue to follow Gjoksi's instructions to generate a Support tool log and send it to the technical teams for further investigation.

I agree with you, security is important and it is certainly very unpleasant when certain functions do not work as we expected. But I'm sure there has to be an explanation and the logs will reveal what's going on there.

Regards,

Alex