How to stop Bitdefender blocking external USB hard disks

Floob

I was running Bitdefender Anti-Virus free and found that on boot (Windows 10) it my external USB drive would show as usual but show an I/O error if I tried to open or create files.

If I then unplugged the USB cable and plugged it back in, it was absolutely fine.

I worked out it was Bitdefender, and by fully uninstalling it the external drive works perfectly as soon as the PC boots now.

Before I uninstalled it I tried disabling the autoscan functions on flash drives etc.. but it still had the issue. Has anyone else had a similar problem or know the setting to use to allow the external drive to work on boot up?

Gjoksi

Hello.
You should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> select your Bitdefender product, for example Bitdefender Total Security, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!
Regards.

Floob

Thanks for the pointer about other help options. I was wondering if anyone in the community had found a similar issue.

I've since moved to Windows Defender and the drive is working fine, so I'll use that as the resolution as I cant see any option in the Bitdefender Free AV UI to change/fix this.