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Random Chrome Router Connection Alert
Hello! Bitdefender gives me an alert sometimes when I browse Chrome to an IP: 192.168.8.1, which is my router IP address. This happen randomly when i dont have my router IP website open. The router reset didn't help with the issue. Can something else send a 192.168.8.1 IP connection request? Might I be compromised?…
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False positive alarm on game Mafia Trilogy on GOG
Bitdefender Total Security incorrectly detects viruses in Mafia Trilogy, Mafia III Definitive Edition, and the GOG version of Mafia Definitive Edition every time it's installed and launched. Links to the games in the GOG store are below: https://www.gog.com/en/game/mafia_trilogy…
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Help understanding "This device is not protected"
I recently purchased a Bit Defender plan that includes using the product on 3 devices, and I got the message, "This device is not protected." It gives a MAC address. How can I tell which of my devices the MAC address refers to? I made an assumption the it refers to a laptop that is located nearby the PC that I'm using.…
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Full Scan stuck
I saw a few years ago the Full Scan was getting stuck. We, it’s happening again.
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Disabled "Advanced Threat Defence" - now it's nag time
I disabled "Advanced Threat Defence". Yes I've done a naughty thing. Now I'm getting the red shield with an exclamation mark, I've been told, fair enough! I have my reasons to do this right now. Thanks for letting me know that my computer my end up in the pit of Hades and end up swimming in viruses. Duly noted. Now I want…
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How to circumvent a false positive "infected file"
Today, for some reason, Bitdefender decided that the Windows diagnostic tool LicensingDiag.ps1 is infected: The file \\OF-Pub-NAS1\Public\Product Downloads\Windows Diagnostic Tools\LicensingDiag.ps1 is infected with Heur.BZC.PZQ.Boxter.989.A320B4FE. Bitdefender blocked this item, your device is safe. It's possible that…
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Can a mouse be infected with a virus?
Hi everyone, Is it possible that a generic computer mouse like for example a basic microsoft mouse be infected with a virus that when you plug that mouse in a different PC that PC get's infected by it? Probably not right as a basic generic mouse does not have any memory but it does have a controller chip that has the…
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Bitdefender suddenly misidentifying legitimate emails as being spam?
Kind of a strange issue, but Bitdefender has suddenly decided that legitimate emails that I've been receiving for years are now spam and are being flagged with this prefix [spam][Bitdefender detected potentially unsolicited bulk email]. I'm pretty sure that emails originating from Bitdefender.com, VA.gov, and even .mil…
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Email protection not updating change
I have 5 email addresses being protected. I deleted one to add a new address. The deletion was successful on Bitdefender Central. I then go to my Bitdefender Total Security Dashboard, click on Protection, and then Email Protection. The deleted email address is still there, preventing me from adding a new one. Is there…
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Bitdefender corrupting Thunderbird ??
I am using Thunderbird for a long time. Suddenly email become corrupted and it shows only on html mode no text. Could somebody inquire ? Some guys have deconnected Bitdefender and the emails seem to be correct. I have not done that before knowing exactly if Bitdefender is affecting in any way my emails. Has anyone…
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How can I unblock Microsoft Edge from Bitdefender Firewall?
I am unable to use Microsoft Edge as I cannot access the internet and I discovered that it is being blocked by Bitdefender. I am not very computer savvy and would appreciate in easy to understand directions how to do this please. Thanks.
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Why did Bitdefender let AltrusicaService virus run amok on my PC?
This PC started running extremely slow. I looked into the resource monitor and found the "AltrusicaService" was using nearly 100% of the CPU, continually. I did bitdefender scans, quick and system. It didn't detect a problem. I ended up googling solutions, and installed another (FREE TRIAL) app called SpyHunter. I do NOT…
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Many dos windows shown
when i put a usb in my pc , many dos windows were shown one after another and became vanished, what that could be?
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How do I completely remove malware from Windows and Outlook?
Hi, In July, I accidentally clicked on a malwarebot email. It infected my Windows system, and although Bitdefender removed some of the threats, it didn’t clean everything. I even ran Bitdefender in Windows Safe Mode. I thought everything was fine until both of my websites were hacked. Today, August 14, I noticed suspicious…
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Strange unknown viruses in Internet but detected By BitDefender
BitDefender block one of my Simulator Cockpit software (spad.next.exe) with a virus called "Generic.Dacic.6232.501FC622" searching in the web with this viruses or its root name "generic.dacic" , the search return none informations about it. did somebody have this type of alert or error ? is it a false alert ? Thierry
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2 Items Scanned, 1 Item Listed
Scanned a .png file on my desktop, but the out put indicated 2 items were scanned. How possible? Log attached. https://us.v-cdn.net/6031943/uploads/7EQKJY6M9LRD/1753451980-1-01-2.txt
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Suspicious IDM
i performed a clean reinstall , then entered my credentials for some browser , it auto reinstalled the extensions in that browser, idm was one of that, so it auto opened the idm's ( internet download manager ) website, but then a strange thing happened, idm.exe was auto downloaded in my computer, fortunately the download…
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Does Bitdefender protect against brute force attack and network attack (intrusion detection)?
Hello, I know that Bitdefender offers advanced options to block networkattacks through modules such as the firewall with "port scan protection" or "Advanced Threat Defense". But, compared to other antiviruses, I'am thinking of ESET, their modules are much more transparent in understanding their protection system. I would…
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connected my camera to my computer
When I connect my camera to my computer to transfer the photos on it no longer get a pop up notification asking me what I want to do with the files on it. I have autorun selected on my computer settings, I think, could bitdefender be stopping me accessing my photos?
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Problem site
Good afternoon! I'm having a problem adding a site to the exceptions. When I added the site to the exceptions, your antivirus continues to block it. What is the problem and how to solve it? The problem occurs with all browsers. I cleaned the cache, rebooted the computer - nothing works. Support wants me to call them, but…
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Is there a recent problem with BitDefender Total Security "damaging" incoming POP emails
My household recently moved from AVAST antivirus to BitDefender. Over the last several days, my wife's Outlook 2024 and my Thunderbird email clients have collected numerous emails from my email server that show a blank "subject line" and no "from" address. Also the html is changed to plain text which make the emails very…
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POP E-Mail corruption analysis by ChatGPT -
I ran the problem I'm having (and many others) with Outlook and POP email accounts having their headers stripped out, causing corruption in the e-mail display through ChatGPT. It looks like Bitdefender it putting a blank line in, which could be causing the issue. See below: I turned off Encrypted Web scan under Online…
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4 days now, outlook inbox getting emails in MIME format
I have been troubleshooting random emails arriving in inboxes, 5 users, that are in mime format, and yesturday, a blank email as well. I have focused on one pc, and after removing Bitdefender, I believe the problem went away. I think. I just got notified that when an outgoing email is sent and the laptop user is CC'ed in,…
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Bitdefender Antispam causing email header info to display (for one sender only)
HELP, PLEASE! After installing Bd (consumer level) on the weekend, emails from one sender only [as luck would have it, my primary work provider] are displaying as ascii-style type in older Outlook desktop email client and smothering intentional content in header information. The problem is clearly local, as the same emails…
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Is this something I should be concerned with? IS it malware or what?
My received Outlook emails suddenly have no content. From to subject just a lot of text that makes no sense to me. Hopefully I can attach a recently received email. If I do please let me know if it is something I need to do? Can I upload an actual email to this site?
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Minisforum UM790 Pro - Malicious command line detected for driver updates
I recently purchased a Minisforum UM790 Pro. I am attempting to install the realtek audio drivers that are provided on Minisforum's website for this device model however Bitdefender is preventing the install saying 'malicious command line detected'. I believe this is a false positive. Has anyone else experienced this? any…
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Why does Bitdefender ignore exceptions?
Everytime I restore a quarantined item it creates an exception, however it ignores this everytime something happens and it re-quarantines everything I've made exceptions for (both manually and via restoring). It's frustrating that this feature doesn't work and it's one of the few that give us control of our device and…
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BD shows email as plain text - Outlook, Thunderbird, WLM - last update ?
Daily I recieve lot of emails and yesterday (12.08.) started recieveing them (not all! from random senders) in plain text instead of html (or mime). Some of my clients (who have BD installed) have also started complaining about this. I haven't found a solution yet, neither in antispam nor in encrypted web scan. I think…
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Some folders and files vanished suddenly
All of a sudden some of my desktop folders vanished without any action of me (windows 11).. i tried many files recovery software with no result .. my question is is there any certain Trojans or ransomware variants hide or relocate files instead of encrypting them immediately or malicious scripts rename files and move them…
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Skipped files, where can I see which files are skipped?
From the xml output in the log file: <NotScannedDetails skipped="153107" ioerrors="0" archiveBombs="0" passwordProtected="32" It has a list of 32 files which are passwordprotected. But where is the list of skipped files? These seem to be skipped because they have been scanned before and Smartscan decided to not scan them…