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Protection - Malware/ Firmware/etc.

Everything you want to know about our cybersecurity features for Windows. Here you'll find topics on Malware, Firmware, Online Threat Prevention, Vulnerability, Firewall, Ransomware Remediation, and Antispam.

RAV Endpoint Protection
Since the latest update of Windows 11, I have a window pop up from RAV Endpoint Protection. I don't know how I got this thing. It seems to want to take over the role of Bitdefender. How do I get rid of this program? I've looked in the usual (?) location, but cannot fine it. Please tell me how to delete this from my laptop…
Enable rootkit scanning?
Hi. I have the Internet Security product on Windows 11. Just ran a Rescue scan. After the scan, under 'Scan Options' under 'Target Threat Types', it showed 'Scan For Rootkits' was set to 'No'. Of course I want it to scan for rootkits! I looked in scan settings for a rootkit option but can't find it. Is there a way to…
How do I delete a scheduled, custom scan that I created?
Running Bit Defender 27.0.30.136 on Windows 10. I created a scheduled scan that I want to delete and just run it manually from time to time(i.e. less frequently than monthly, which is the longest interval allowed). I only see an option to edit that scan- nothing to delete it. How do I get rid of it? Thanks.
Bitdefender suddenly misidentifying legitimate emails as being spam?
Kind of a strange issue, but Bitdefender has suddenly decided that legitimate emails that I've been receiving for years are now spam and are being flagged with this prefix [spam][Bitdefender detected potentially unsolicited bulk email]. I'm pretty sure that emails originating from Bitdefender.com, VA.gov, and even .mil…
How to stop loop between BD quarantaining files and OneDrive syncing them back onto my Laptop
Dear community, After an unfortunate SSD crash and replacement, I had to reeinstall everything from Windows to all software and local documents and files. The last step was to instruct OneDrive to sync the Documents folder (containing several thousands of files) back from the cloud onto the local disk. When OneDrive…
Fortinet removal
Hello, I never heard of fortinet until now. It has started to stop me going to websites that are incredibly important for my work. Government websites. I dont know how to get rid of it. I tried the FCremoval.exe and it did nothing. Its very frustrating and I dont know it got on my computer or how to get it off. Any help…
Open firewall port
Hi, I'm trying to have "Open Hardware Monitor" app accessable on my local network but the firewall of bitdefender is blocking it even though I'm adding the rule for it to be ignored.. I've tried different combinations, with the network type, protocol, traffic direction, IP, ports… The application selected is the correct…
Virus
Bitdefender is not finding this, and it constantly pops up (disappears for 5 seconds, then pops up again). It's driving me batty. It keeps wanting to take me to McAfee to sign up and to delete the virus.
Bitdefender Internet Security blocks CAD- program
Hi there! I´m a bit lost trying to troubleshoot a problem with my CAD-Program and Bitdefender Internet-Security on my Win 11 pro -Laptop. My CAD-program (Megacad 2021) tries to connect to a server online to get the licence-key on every start (or alternatively I can download the license for max. 14 days). I can only do so…
WiFI Vulnerability Scan claims no password when there is one
I recently installed Bitdefender on several family pc's and laptops. A vulnerability scan indicated there was a low level threat with my Wi-Fi. Upon looking at the details, I noted that Bitdefender recognized my Wi-Fi was encrypted, but it claimed I have no password. Every time I connect to the Wi-Fi I get an annoying…
BD quarantine numerous unrelated registry keys during quarantine malicious file
Following the latest BD update(27.0.47.237), when a malicious file is detected by BD, quarantine measures may unexpectedly target unrelated registry keys. The registry key that have been quarantined show a same detection name in the BD interface with the name of the detected malicious file. I'm not sure what happened, this…
Stuck keyboard or malware??
Hello, I have had a strange incident. Where numbers type in a loop in all my input fields. it is usually the number 5 or 6. it happened about a month ago and again this morning. 55555555555555555555555555555555555555555555. Restarting in filled in my password to start windows. I had to restart 3 times then it disappeared.
issue with firewall
I installed BD TS Trial to see what its like to buy, it seemed OK, then I went into the firewall option to allow my DLNA server through, i couldn't not slide the page up or down, click on any links or buttons (which were obvious you were supposed to) other pages slid up and down. whats this issue and why cant i do anything…
I have a scheduled scan but somethings is not right!
I have a scheduled full system scan set for Sundays @ 1700. When I checked the status today (Sunday 9th March) at ~1730, the scan was shown as completed! The log showed the correct date, a completion time of 1724 (!), but that the scan took more than 5 hours (normal). How come? My PC time and date settings are correct.
bitdefender's product password
bitdefender stopped me to land on a website displaying this msg : i put the bitdefender's app password in there but it did not work , why? later on i tried to open the same site and it was not interrupted by bitdefender. no added exception in the bitdefender app's exception list y? i do not see any exception in bit anti…
msedge.exe Suspicious connection blocked
I want to know why so many computers are connecting to this link https://static.edge.microsoftapp.net/default/cloud_config_observers.json and whether Bitdefender Internet Security blocking it indicates any potential danger.
Certain Adresse IP Ne Fonctionne
Certain adresse IP ne fonctionne pas est ce que le problème de poste ou bien technicien service???? Trou d'ozone terristre?
Firewall ?
I have a scenario where I have to expose RDP to the internet. I know its not recommended but anways. Bitdefener Firewall has been VERY effective in detecting brute force type attacks & blocking them after X # of attempts. I constantly am getting alerts, as expected. I decided to change the RDP port # to a non standard port…
Advanced Threat Protection blocks MS Installer
Hi, I have an issue in that whenever I try to install any MSI file then it is blocked by ATP. Installs from .exe's are fine though. If I disable ATP I can install without a problem but, obviously, this isn't the best solution. Do I need to create an exception for msiexec? It would seem a little strange if I do as this is a…
Change RDP port
I like using the Windows RDP client but get attacked constantly when using the default port. I’ve made several failed attempts at opening another port. Please explain the settings I need to open a different port (TCP/UDP) for RDP using 3390 as an example. Thanks
Firewall not present in protection tab
My protection features menu of antivirus plus does not show a firewall button/choice. The other 5 choices like Antivirus and Ransomware protection are there. After reading a lot on this forum, I have reinstalled Bitdefender. Still no firewall choice. The Windows 11 firewall stays active. Reason for wanting to try the BD…
Bitdefender Firewall Notification Cannot Be Closed On Windows Desktop
Had a Bitdefender Firewall notification popup. I clicked on "Allow", but the popup continue to be persistently there even after i click 50 times and still going, yes i counted the number of clicks. Need help as to why it does not go away. It still showing as i write this discussion topic.
Is "Scan with Bitdefender" useful?
Sorry, the title might seem a bit provocative, but it's a genuine question. Common situation: Acquire a new file by internet download, or from an associate; save the file to local disk. In Windows File Explorer navigate to the file, then use the context menu to "Scan with Bitdefender". Run the file, or open the file in the…
Where is the blocked websites list?
If a website was blocked in the past, can I locate and unblock it later on?
Suspicious connection blocked. Adware or False Positive?
Hello and good day. Booted up Microsoft Edge earlier and was greeted with this notification from bitdefender. Instantly went through the procedure of resetting Microsoft Edge to its default values and checked my extension and apps. Nothing suspsious. Ran a System Scan via Bitdefender. System Scan completed, no infected…
Full Scan stuck
I saw a few years ago the Full Scan was getting stuck. We, it’s happening again.
Anyone know how to fix windows error 0x80071a91 please?
Hi, My laptop is trying to update: 2025-01 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x64 (KB5049624) and 2025-02 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5052094) Both start to download, but then stop, and display the install error code:…
My computer is extreemly slow on occasions, I suspect its the Bitdefender that is causing this.
I made a complaint to my bank as my banking app is unusable sometimes, they mentioned that they have no issues on their side. I must look at my Bitdefender settings. I am to scared to change anything, with all the security issues around.
Bitdefender Blocking League of Legends
Hello. It's been months I was having issues with the League client being too slow, laggy after every game or when the client has been minimized for a period of time. I always thought it was from Riot, but no it was Bitdefender somehow doing it. I tried to add exception to Riot games folder, but that didn't work as well.…
Email Protection: Flag False-Positive "Dangerous" Emails
I have emails I get from a few subscription services (and in some case billing services) that I 100% know are safe emails. But Email Protection marks them as dangerous pretty much every time. Because of the volume of "dangerous" emails I'm getting which are not actually dangerous, I feel like the labels run the risk of…