-
How do I change the schedule for "Quick Scan"
Hello, I have managed to set a schedule for the default "Quick Scan" in the past, but now I can't figure out how to change the schedule to a different time of day. Would you suggest how I might be able to do that? Here are the screenshots I have. The second one is after I hit the "Edit" option in the first screen's "…"…
-
Why does Bitdefender identify emails sent from my own devices as dangerous?
I have bitdefender on all my devices. I often email myself information, so I know where it is/ Bitdefender always identifies these emails as dangerous! If they are, does that mean Bitdefender is NOT making my devices safe? Confused.
-
is this ransomware, how to remove it? Bitdefender doesnt pick it up.
How can I remove this popup. [screenshot removed by admin] I am concerned that it is some kind of malicious program.
-
Bitdefender is not recognizing my "Home Wi- Fi Network"
I just got my new Bitdefender total Security package and have started to configure all the Bitdefender settings. When I go into my Bitdefender setting called "PROTECTION"/ "VULNERABILITY"/ "WI-FI SECURITY ADVISOR"/ IT DOES NOT RECOGNIZE MY "HOME WI-FI NETWORK". Specifically, it is not showing my "HOME WI-FI- NETWORK" IN…
-
Alert repeating "endless loop" on Windows 11
Since an update last year whenever an app has changed and the firewall alert panel pops up if I don't click it immeditately then I will need to click multiple times to make it go away. If I am not at my computer when it happens it almost seems like an endless loop and I have to reboot to make it go away. I have raised a…
-
Thunderbird emails question - Trying to send photos which are important
Thunderbird email cannot send photos without making the files huge and I can't use the add-on that enables the photos to be reduced. I have looked at the help section however the screen shot does not match the image on my BD screen, so I can't do what the instructions say. According to Thunderbird my email is getting…
-
Confused about "Immunise USB:" notification every time I put my USB card into my computer
I always click on the option, but it does not seem to have any effect. Each time the same message pops up! Some background info. I have one USB card I use for results from a medical device. This has a large number of very small data files but no executable files. I don't want it scanned each time I put it into the computer…
-
Exceptions not working
Hi, I am testing Bitdefender right now and tried to add an exception so the real-time scan doesn't scan everything a certain process downloads. In my case, it was Guildwars 2 client. It has to download a lot of stuff and Bitdefender is using 30% of CPU all the time. so I tried to add an exception so it doesn't scan anymore…
-
Cannot Delete Recovered File
After manually restoring a quarantined file that I know to be safe, I can no longer delete it. I am told that I need administrator permission, even though I am the only user on this device and can use administrator permissions elsewhere. Not even bitdefender's file shredder works here. The folder is already listed in BD's…
-
Is it safe for windows apps to update over HTTP Connection(Port 80)?
Hi, I received this notification on BD. The app is OfficeClickToRun.Exe which is a legitimate app of Microsoft as I understand, but the HTTP connection makes me a little apprehensive to allow it to connect over the internet. This has tried to connect over HTTPS (443) in the past which I allow, but I'm not too sure about…
-
Why do I get "Forbidden - You don't have permission to access this resource"
Hi, I'm trying to enter an a hi-fi site named "hifis.be". I believe the physical store is in Belgium. Well, when I try to enter this site I get a message on the browser "Forbidden - You don't have permission to access this resource" 😮 But…I can enter and stay and navigate in the site, as long as it is in Dutch, if I change…
-
How to remove Application.Hacktool.KMSAuto.B and Trojan.Generic.38264277 ?
Bitdefender was not able to disinfect them.
-
System scan after cyber event - hoping for help reviewing the log file
I just did a system scan and a cyber event and I am hoping someone can review the log file. There's a bunch of password protected files that are skipped in the scan. Any help appreciated from the community :) Log file attached. https://us.v-cdn.net/6031943/uploads/H72P02HEJRWM/1758643598-1-01-2.zip
-
358,000 files skipped?
Windows 11. Running Bitdefender Total Security. Scan says complete, but files not scanned are over 358,000. Bitdefender says scan complete…….why and what's going on with that? I've been using Bitdefender for a couple years and my scans always totaled over 1,000,000 filles….. Uninstalled and reinstalled, but same results.…
-
Request for re-evaluation and removal from blacklist: http://www.gumuscaypen.com/
Dear Bitdefender Team, We are writing to request a re-evaluation of our website, http://www.gumuscaypen.com/. Our site was previously flagged by your service on VirusTotal. We have taken the necessary steps to conduct a full security scan, and we can confirm that the website is now clean and all potential threats have been…
-
Unable to play rtsp streams in MdiaPortal on PCs running BitDefender Total Security
Would appreciate it if someone could solve (or point me in the right direction to resolve) this issue. I have “MultiSeat” MediaPortal 1.36 (x64) on two Windows 11 Pro (24H2) PCs and all works well and has been for some time. I only use the setup for TV so no Music/Movies/Box Sets. I have “TVS” (192.168.10.243) which is a…
-
Error code 38 on NVME Controller
Hi, I am having problem with Bitdefender and USB4 NMVe controller. I am plugging in NMVE mass storage drive to USB4 and it works at the first time. Once I remove it and plug it again I get Error code 38 in device manager on that controller and drive can't be accessed. Restarting the computer fixes the problem but only for…
-
ISO blocked by Smart App Control - how to get BD to let it play
Hi. I have Bitdefender free on a Windows 11 PC. I previously created ISO files on a Windows 10 PC so that I could play photo DVDs directly from hard disk. On new PC Smart App Control blocks such files and BD (according to co-pilot and and help pages) clashes with Smart App Control so I can't change SAC. I can't seem to add…
-
Bitdefender certificate keeps reappearing.
Newbie here, but reasonably comp literate on Windows. I have used Vire AV for years but several months ago gave Bitdefender a trial. Didn't get on with it so uninstalled. I now have constant worries because Firefox, Chrome, Edge keep throwing up alarms. In certmgr I see that there is a certificate Bitdefender Personal…
-
Turn of Notification
Anyone know, how i can turn off permanently this Network notification in the Total Security for Windows? Can't seem to find it in the user guide.
-
Full System Scan = "Resolution"
Can someone please explain to me how to STOP BD from automatically resolving issues on a system scan. Just give me the list, what the detected issue was, and let ME decide what I want the program to do. It's not that I don't trust your software - because I don't. I'm a 30+ year computer/IT hands on professional with more…
-
Problems with Windows
Hello!I have both Bitdefender security and VPN Premium. I get a number of images on the screen that my computer is infected. Click them away but they come back as soon as I open the internet. I can email screenshot of this. Have scanned security but nothing helps.
-
Confirmation the connection between VPN's sudden drop in speed to web disconnections and viruses
There was an error rendering this rich post.
-
Is BD stopping some websites from working properly?
I have a subscription to the UK Ordnance Survey mapping paid-for website. This is an excellent site which allows users to access any part of Great Britain (but not Northern Ireland) at 1:25000 or 1:50000 scale for about £25/year. The maps are first-rate, as many will know. On my Windows 10 pc and Windows 11 lap top I now…
-
ZEUS and cvvj# virus on my Window . Bitdefender is not a remedy yet. any suggestion?
-
Atomic Shield [Fivem Anticheat]
Hello Bitdefender Support Team, Your product is currently detecting "AtomicShieldAgent.exe" as ATC4.Detection, but I believe this is a false positive. Details: File name: AtomicShieldAgent.exe SHA256: 42c65857807867ccf2345b85a83d7be93195cf16b6190ba178efd09bd608a8d3 Location: C:\Users\Tanmoy Goswami\Desktop\Games\ OS:…
-
Could Bitdefender be blocking the download of WhatsApp APP from the Microsoft Store?
Hi there. On Windows 10, the WhatsApp APP from the Microsoft Store seems to hang at Downloading. All the other APPs are updating from the Microsoft Store . Could Bitdefender be blocking the download of WhatsApp APP on my Windows 10 PC ? Any idea on how to rectify this ? TIA Jacquii
-
Bitdefender Services Are Not Responding. Please Restart the computer...
I usually get "Bitdefender Services Are Not Responding. Please Restart the computer..." when i launch my win 11 and i also sent a support ticket to the bitdefender support and got no response. How can i fix this?
-
How do I stop BD from blocking a specific website?
Title says it all…a website I know to be safe keeps getting blocked by BD. How do I override that so I can access the site?
-
Online Threat Prevention - Adding Class C Network in Exception
Hello, I'd like to add a full Class C network e.g 192.168.0.0/24 as an exception under the Online Threat Prevention section. I've tried everything I could think of and read online, but it doesn't seem to work. Adding individual IPs works fine, but not with whole networks or anything that includes a prefix. The reason I…