Protection - Malware/ Firmware/etc.
Protection - Malware/ Firmware/etc.
System Restore Point Windows 11
Good morning. I wonder if someone cold please let me know what I need to do to allow a System Restore point to work.
I've tried disabling Bitdefender Total Security before trying to run the restore but it still does not work. From my googling it seems to be anti virus that could prevent the restore point from doing the restore. It seems I may need to uninstall Bitdefender to get this to work but surely there has to be a better way..
Has anyone been able to restore from a point?
Answers
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Restart your PC in Safe Mode and check if that helps you run System Restore successfully. You can follow this guide:
Safe Mode is recommended for troubleshooting issues like System Restore failures—it prevents security software and other background processes from interfering.
Let us know if this helps!
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Thanks for the feedback.
One of the things I previously attempted was to do the safe restart from the "From Settings" option.
It runs through the process but after the restart the message box informing that the system restore was not successful.
Thank you.
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Kindly contact Bitdefender support by visiting
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get immediate update, make use of the chat option. Bitdefender support may require logs and will assist you in generating them.
Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Thank you very much Flexx. I just went via the chat. Interesting. It look like one needs to uninstall bit defender. One would have thought BD would have a better solution than that by now.
I attach the Bot reply below:
If you're encountering issues with System Restore on Windows 11, and you have Bitdefender installed, it might interfere. Here's what you can do:
1. Uninstall Bitdefender using the dedicated uninstall tool: Download Uninstall Tool (https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2023_Uninstall_Tool.exe).
2. Reboot your device.
3. Perform the System Restore following these steps: System Restore Guide (https://www.bitdefender.com/consumer/support/answer/9513/).After completing the restore, reinstall Bitdefender to ensure protection. Let me know if you need further assistance!
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Well, uninstalling Bitdefender is not a solution. I have never had to uninstall my Bitdefender product in order to run a system restore.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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I have had to (running a restore). The first thing that came to my mind when I saw this thread was that Bitdefender would need to be uninstalled. Again, at least that was my experience with Windows 10. I haven't tried it on Windows 11, yet.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
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Hello.
Regards.
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What happens when you hit Next (last image)? This is where I would run into the issue, in that it wasn't able to complete the system restore (after Windows restart) and would only complete a successful restore once I uninstalled Bitdefender.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
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LOL…no problem, buddy :) :) Cheers :)
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
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@Scott, there is no difference between Windows 10 and Windows 11 apart from some feature and UI changes. The same applies to previous versions of Windows. Uninstalling Bitdefender is not a solution—the real question is why this happened in the first place. I have used various anti-malware products in the past on both Windows 10 and Windows 11, and I have never needed to uninstall them to perform a system restore.
@Alexandru_BD, do you have anything to say here? Uninstalling Bitdefender is not a solution.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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@Scott, when you click 'Next' in System Restore, it provides details of various system restore points, allowing you to choose which one you want to restore. It also confirms which applications will be removed and which ones will be restored. However, the restored applications may not function properly, and you may need to reinstall them. Additionally, System Restore does not affect personal files but primarily focuses on system settings and installed applications. If a critical system file was corrupted, restoring to a previous point could help resolve the issue without requiring a full reset.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Flexx, my friend, you're over analyzing it. Hit Next and let it do it's thing, including restarting the PC after it runs the restore, and let me know if it was successful. I have run system restores before ;) :)
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
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I agree, as this is how it's been with Bitdefender for 2-3 years, at least?
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
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My system is all good! At first, I thought you had @Gjoksi handle it—had a brief moment of confusion there! Just keeping you posted. System Restore and I go way back… honestly, it’s been my most reliable friendship since the Windows XP days!😜
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Yep, system restore has been an excellent tool over the years, but when Microsoft/Windows came up with the Windows 10 reset options, is even better. I've used that 4-6 times over the years for a fresh install of Windows. It's kinda like when Bitdefender came up with the Repair option, which was a wonderful addition as well :)
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
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You know what? Something happened to my system just now—it restarted, and when the desktop appeared, it was completely black. I tried everything to bring the display back, despite having all display drivers installed and updated, but no luck. Well, you know what happened next—system restore to the rescue! 😂
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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I haven't fiddled with the system restore recently, but I've used it a couple of times in the past. I don't think you really need to uninstall Bitdefender to create a restore point, but you might need to disable it when restoring the system, to ensure a smooth process. I think there's a chance of interference with the system restore process, I personally don't rule this out. These are just my assumptions, but since the software actively monitors system files and registry changes, when you try to restore your system to an earlier state, it may block or quarantine essential system files that system restore is trying to replace. Another thing that could happen is a conflict between the real time scans and the restoration process. If this happens, you end up with either a partially restored system, or a failed one. To speculate what could go wrong even further, the antivirus databases and settings may not roll back correctly, causing errors after a restore. I think it's not impossible for that to happen.
To try to avoid all these possible failure scenarios, I would recommend to temporarily disable Bitdefender before performing a system restore, and like Flexx suggested above, run system restore in safe mode. However, if this doesn't work for some reason, as a last resort consider uninstalling Bitdefender, performing the restore, and then reinstalling it afterwards.
Now, there are of course other reasons why a system restore may fail, and I will list a few here. If a restore point is incomplete or corrupted, the restore process may naturally fail. If there's insufficient disk space, it may also fail. Restore failures can also be caused by hard drive errors, system file corruption, Windows updates (or pending updates), drivers and other conflicting software, third party backup software, or even malware or rootkits. The list is really exhaustive. If you want my opinion, I see nothing wrong in uninstalling the antivirus before doing this, but I think you should keep in mind the other possible reasons as well.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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Thank you @Alexandru_BD for the detailed feedback.
I think what I will do next time I do a test is to disable BD before making the restore point. The way I am thinking, then when you go back to the restore point, in safe mode, it should work…
My concern though is the following scenario. I only create a restore point when I am installing a new piece of software. Imagine the scenario, I uninstall BD so that I can create a restore point. I then install the software and it's got some really bad s??t in it. I need to be 1000% sure I can go back to the restore point. As things stand right now, I am not sure the restore point will work.
That means I 'm really up the creek, so to speak.
Regards
John
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Yes, I understand what you mean. To temporarily disable Bitdefender, you can refer to this procedure here:
Under normal circumstances, this should be enough to allow you to create a restore point without any hassle.
But then again, if things go south, you might have to resort to other options.
Premium Security & Bitdefender Endpoint Security Tools user
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Hi @Alexandru_BD. This is interesting.
- This morning I followed all the steps in the above post and turned everything I could off. When I got to the option where I am asked for how long I would like to turn off BD, I selected 'Permanently'.
- I then created a restore point with a specific name. (BD is now disabled)
- Installed a simple little app.
- Then ran the System Restore point.
- When it completed the restore and I logged in again I got the below message.
- According to google the error is "Error 0x80070005 is an Access Denied error that can occur when a system doesn't have the required permissions."
- It's my laptop where I am the administrator and I use Local Account not the MS Account.
- Sorry but I really lost on this silly topic. a person needs to e able to use the restore point. Is there anything else that I can try?
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I'll let @Alexandru_BD get back to you, but IMO it has been an on and off issue over the years (do a Google search) and I personally never had any luck without uninstalling Bitdefender or using a different AV. Bitdefender even came out with an article that mentions Method 2, which can be fraught with its own issues as well.
Kind regards.
edit: I suppose you could use Revo Uninstaller, but then you're introducing another software onto your PC, let alone using properly.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
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Thanks Scott. I appreciate the reply and the article.
I am wondering if straight forward Windows Security is not going to be the best answer for me at this stage. Once the new laptop is setup as I want / need it to be, look at installing BD again?
I see not being able to do a system restore as a major issue and am going to do some research to see weather all AV's have the same problem.
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Using Edge (scans downloads, or BD TrafficLight in Chrome) uBlock Lite and Windows Security using hardened mode, can be very effective protection until you complete your research.
Not all AV's have this issue. Malwaretips forum can be a wonderful resource to find answers and ask questions.
Kind regards.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
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