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Is the Bitdefender virtual disk legit?
Hello, I never created this; it has been there for idk couple of months probably. Included screenshot of properties: is this from Bitdefender or the system is hacked? If it is from Microsoft, are they allowed to use the name Bitdefender? Please let me know if additional info needed. Thanks.
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Allow Browser extension popup
I have a browser extension for making a youtube video play in picture-in-picture mode. However I think Bitdefender blocks this picture-in-picture as I get a Windows notification sound and no popup. How can I check and/or resolve this?
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Infected M2 SSD?
My brother-in-law got duped into allowing online access to his Windows 11 laptop with BD Premium Security on it. They got some banking info and attempted a couple of Amazon gift card purchases but those efforts were thwarted. The perpetrator changed the login pins and basically locked them out of the machine. I could wipe…
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Suspicious file appears from yesterday when I open mozilla firefox.
Hello, my name is Dimitris and I have pc with windows 11 and bitdefender total security installed and fully updated. Since yesterday when I open mozilla firefox and file on desktop appears with the name bd_config.cfg. I wonder whether my pc is infected with a virus or malware? Best Regards *Edited by @Gjoksi "Posting…
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Where can i block email spam especially from a domain.
When I first installed Bitdefender years ago there was an area, possibly in the firewall where i could block email domains that were spaming me, cannot seem to find that now.
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Sudden Blocking Alerts
My apologies about my last post of the same heading, I hit the wrong key. In the last 2 days I have been getting numerous alerts about blocked suspicious connections that were relying on an untrusted certificate to wpad. This has referenced both chrome and msedge. I have no other information and do not know if I should…
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Inquiry regarding high resource consumption during testing and future improvements.
Greetings to the experts at Bitdefender! I am a user of your Total Security product. I've noticed a significant increase in system resource consumption (CPU/RAM), causing a noticeable slowdown during system scans. Please explain the cause of this slowdown and how I can minimize its impact using the current settings. I…
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Bitdefender makes Windows start in Recovery Mode
Hello. I have an issue with the latest version of Bitdefender. Ever since it updated not so long ago, it has been booting my desktop into recovery mode whenever I turn it on. I am certain it's an issue to do with Rescue Environment. I narrowed this issue down to BitDefender because I only installed it on my computer…
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New malware
Albiriox
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How can I shred my deleted files?
I can only find links to delete existing files. Is it possible to shred my deleted files?
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Systpenhservice.exe - this is acting like malware and I cannot delete it
I discovered that an executable file, syntpenhservice.exe has frequently been running on my computer and seems to be causing my computer to reboot. Apparently this is a driver is and it is a 64bit Synaptics Pointing Enhance Service, but I don't even have a device like this on my computer. I spent months trying to find this…
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How Do I Configure The Firewall for Webdav Connection?
When I work from home, I access my office services through it's Webdav connection. I currently use Netdrive, which is very flawed in that it causes sync issues, resulting in files being randomly locked and deleted from the server. I've finally got the built-in Webdav service in Windows working, however, I can only connect…
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Email issue after last night's Bitdefender update
This morning I am unable to send any emails from my Thunderbird account on this laptop. I get an error that says "Sending of the message failed. An error occurred when sending mail. The server responded: <***> sender rejected AUP#POL. Please verify that your email address is correct in your account settings and try again."…
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Unable to get into QuickBooks
I have been unable to get into the QuickBooks file for 3 weeks. After working with QuickBooks, they exhausted every effort on the file and program, and everything is working. They indicated that it is most likely my firewall (Bitdefender) blocking access. This began after the latest Windows 11 update, for which I had to…
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Av.test.org lost performance!
During September and October 2025, among the 16 security products for home users using their default settings, Bitdefender lost performance!
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'erroneous' notifications of virus detection
I have done a system scan and remove 4 infections. rebooted the windows PC but I am still getting these 'erroneous' notifications of virus detection. How can stop these? Thanks in advance.
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How to download a file from github if bitdefender blocks it?
Its about a home media player via ugreen nas. I would like to install jellyfin via docker on my nas and found, that my samsung tv has no app in the store. I tried to download a jellyfin installer for my samsung tv (plex started to want money …) and bitdefender blocks the download. if i continue the download - i just…
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how to remove unwanted virus/ malware
Bit Defender has blocked multiple attempts to access my system from *** I do not know what it is but one blog suggested it to be a trojan. Does anyone know what it is, is it cause for concern and how do I get rid of it. Thanks in advance thehandwerker *** EDITED: File(s) and/or URL(s) removed by @Gjoksi "Posting malware…
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if an attacker used a suite and had physical access to cpu and can talk via network to you
what would u do
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How do i know if my device plugged to be scanned?
By the FORCE! How do i know its scanned and be able to open explorer.exe cleanly? I understand the terminology of the virus ability to spread via hardware connection and initation the communication between computer and device. How do i force the device to be scanned firstly before loading the explorer.exe?
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Bitdefender version 27.0.54.272 issue with windows 10 security center
Hi everyone, I recently reinstalled my windows 10 PC using the windows 10 media creation tool with the setting keeping my files and apps. I then after updating windows installed the latest version of bitdefender version 27.0.54.272, this version seems to have an issue with the windows 10 security center. It shows "status…
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Persistent pop-up "Set as office network"
After installation, I consistently get a Bitdefender pop-up from the system tray asking me to set my wifi network as office network. I click "Not my office network", but next time I log in, the same pop-up occurs. How do I stop this annoying feature?
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Flase positive
Hi, Can this site be whitelisted? It's used just to download game files, doesn't have any malware, and has been blocked by Online Threat Prevention, I'm not sure why. *** EDITED: File(s) and/or URL(s) removed by @Gjoksi "Posting malware samples and /or URLs is not allowed in the community! Do not post direct links to any…
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Connection Issues on WhatsApp
Greetings, I have just installed the Bitdefender. My WhatsApp was working fine before, but after the installation of Bitdefender completed and I started using it my whatsapp suddenly lost itit's connectivity and displays message that you have no connection even thou there is. I tried uninstalling and reinstalling whatsaap…
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Inquiry regarding the future protection strength of Bitdefender products and a response to negative
Dear Bitdefender Support Team, Greetings, I am a long-time and loyal user of your products, and I have complete confidence in Bitdefender's ability to provide protection. However, as you know, there is a growing trend online of opinions suggesting that modern antivirus software is becoming "useless and annoying" against…
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repeated web page threats, how do i deal with this?
I'm not very sure whats going on, I've had around 400 notifications every 2-5 mins for a repeating threat warning. Specifically for 2 web pages. If this continues im not sure if ill see other, more important, alerts. what can i do to troubleshoot this? I've managed my browser extentions but i still cotinue to get these…
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How To Submit False Positive (Form Not Working)?
Hi all, I tried submitting a false positive via the form at - https://www.bitdefender.com/consumer/support/answer/29358/ When I click Submit, nothing happens. Can anyone help?
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Exceptions - How to indicate an 'exception' when Bitdefender blocks a site I normally go to
I am new to Bitdefender and have found working with it challenging. Many of the sites where I am accustomed to going are being blocked by Bitdefender with "no rhyme or reason." Can you please let me know where I can add items to the exception list?
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Lots of 5007 logs in my Event Viewer
Hello, I wanted to ask if this is normal behaviour? I have installed following antivirus on my pc: bitdefender, malwarebytes but I get these logs almost every minute as you can see. Should I be concerned ? When I do the scans I get no virus or malware infection, system is clean I would appreciate it if you could help me. I…
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Online threat detection - repeated warnings
Good morning, I am getting sporadic messages saying "Suspicious connection blocked. Chrome.exe tried to establish a connection to xxxxxxx using an expired certificate." The specific sites vary, but are not ones I am trying to access. e.g., measureadv.com, rybbit.openrussian.org… This behavior happens on all three laptops…