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Cannot preview pdf files in Windows Explorer
I recently have been prevented from previewing pdf files on Windows Explorer - receiving the following message: "The file you are attempting to preview could harm your computer. If you trust the file and the source you received it from, open it to view its contents." Could this be resolved with a Bitdefender setting or do…
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E-mail protection
Hi y'all! I received the message that e-mail protection was turned off, so I followed the message's advice and opened the BitDefender App on my android, only to find that e-mail protection is nowhere to be found. Same on the BitDefender Central page on my pc. FYI I have the Total Security pack with Premium VPN. Thanks a…
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Trojan.GenericKD.77593580
OneDriveTemp\S-1-5-21-2558305473-182947327-4101209108-1001\21cfc24a61f242cdb5671d6fca062ab8-ea37f14a4db62047802a6f5504000000-ea37f14a4db62047802aa25604000000-e4d72dd1ddd193ed0f40805298700d5bd4ee668f.temp has been infected by Trojan.GenericKD.77593580
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version 27.0.54.272 for windows ...cannot see my remote ip rules in firewall
version 27.0.54.272 for windows ...cannot see my remote ip rules in firewall I added a deny rule in firewall in bitdefender with a remote ip address. The rule does not show up in rules screen after the rule add. Doing a search on the remote ip address finds nothing. I i try to create the firewall rule it says it already…
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Excessive quarantines. Just a quirk, or legitimate infection?
Hello everyone, I recently transferred some files from an old computer to a new one via USB. I never saw a notification from Bitdefender, so I don't know if it happened right away or later on, but at some point Bitdefender quarantined a json file I had created and which had been part of that transfer. I understood why it…
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Virtualbox 7.2.2
I am having problem with virtualbox 7.2.2 not having network connectvity when installed on windows 11 pc . I run virtualbox 7.1.2 and it runs just fine. In version 7.2.2 they changed networking interfacing and NAT functionality. Has anyone else had this problem or have any solutions. Virtual box 7.2.2 networking runs fine…
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Protection Does Not Seem Active
I have BitDefender on 4 PCs. My main PC seems OK, I get messages all the time that access has been denied, etc. My wife's PC also has BitDefender, but don't see any messages. She also gets messages that her PC has a virus and must push a button to fix it. The button is not pushed and the only way to continue is to push CTL…
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Bitdefender Total Security-Turn off "Device Scan"
I have several flash drives, SSD and HDD external drives attached to my system. These are "permanent" drives i.e. the ports are not used for plugging in unknown or other drives of any sort. Since the most recent update, BD has taken to scanning all these devices as being "New" at startup. I have been to Antivirus>Settings>…
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My scan features turn off automatically once I click on run system scan. What can I do?
Hi. I am new to bitdefender and under advanced for antivirus, I turned on both boot scan and scan archives. However, once I click on the 'run system scan' button, both those features automatically turn off and I don't know if bitdefender is scanning those. Also, after the scan completes, the features turn back on…
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PARTIAL UPDATE CRASH ON WIN11
THE INITIAL DOWNLOADS AND WHEN IT BEGAN TO INSTALL THE MACHINE CRASHED. NOW UPON LOGIN BITDEFENDER QUICKLY TRYS TO INSTALL CRASHING THE MACHINE THERE NO TIME TO STOP THE INSTALLATION. iS THERE ANY TO STOP THE BITDEFENDER INSTALLATION TRYING TO INSTALL.
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Question malware types and files in pc
What are the names of types of malware that acess, modify, delete, or corrupt PC hdd and ssd files (Windows files and personal files, games, music, executables, ISO, IMG, RAR, ZIP, 7Z)? Does all malware have the potential to do this? In this case, how are the malware QtWebKit4.dll (Trojan:Win32/Wacatac.C!ml), Caller.exe…
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Bitdefender Free - Why do I have a Bitdefender Virtual Disk in Disk Management??
Hi all, I wonder if someone can help me out? I have installed and am using the Bitdefender Free product. Been using it for some time quite happily but today, when I went into my disk backup utility I noticed that there is an "odd" disk per the image below. I am not sure why this is there and would like to get rid of it as…
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Privacy concern - Data on dark web
Receive email supposedly from Bitdefender of privacy data exposed on dark web. Log into Bitdefender central to resolve. No notification found in central and when I do new scan of emails no privacy breach found. How do I resolve the issue or is this a scam I didn't click on link in email
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WHY ask why from bitdefender programmers
Bookworm people are so smart they are STUPID. I am tired off setting approval for my private network. We all know that 192.168.x.x just like the other 3 that are only local are relatively safe. I am behind a PFsense firewall , nothing open to the net. So because my Pfsense 192.168.1.1 and my Synology 192.168.1.x , have no…
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Does BD scan only .eml files or also the containing email?
I use BD Total Security on Windows 10 64 bit. In Thunderbird you can save each email message separate as a .eml file. Does BD not only scan the .eml file but also the content of the email stored in this file?
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Virus Custom Scan task per file type
I use BD Total Security on a Windows 10 64 bit computer. Is it possible to define a Virus Custum Task for a given file type!
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Exploit attempt blocked
I'm new to Bitdefender, and turned to it after MS Defender, let "something" onto my system. I have IDS turned on on my router, use Next DNS with a lot of blocking, but still have a few ports forwarded to my local system for serving media. I've lowered my attack surface as much as I can, until my NUC arrives and I can…
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Email Protection
How do you add multiple email accounts in the Email Protection section?
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Support for Vivaldi?
It has been a long time and still no support for Vivaldi. I'm not sure why, either. It has a bigger user base than some of the supported browsers. PLEASE add support for this best-in-class browser!
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Alert Mode Issue: Firefox Completely Bypassing Bitdefender Firewall Settings
Hello, I have altert mode switched on so I can have complete control over what applications can and can't access the internet, for security reasons. Unfortunately, however, when activated, profiles will override the user and switch alert mode off (without warning). Although I never use profiles for this reason, a few days…
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How to stop the USB Immunizer popup
Hi: The Immunizer was installed with Bitdefender and the popups are a pain. But I can't get rid of them. Everything in Notifications is turned off. I even wiped Bitdefender off my desktop and installed again. No luck. I don't need or want the Immunizer. Any advice please? Thanks Donald
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Minds.Park removal
Greetings, My Windows 10 PC has a malware known as a Chrome Extension Minds.Park. I've sent Bitdefender logs over two weeks ago. They lost the first logs, after I uploaded the logs again I got a generic answer to uninstall and reinstall my browser. I did that a month ago and it didn't work. They never shared what the logs…
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Why does bitdefender not detect a browser hyjack?
Hi everyone, For several months I’ve been struggling with a browser hijack that affects all browsers — Chrome, Edge, and Firefox. No matter what I do, it keeps coming back. I’ve tried everything I can within my limited technical skills to remove it, but without success. When it takes over, the search address changes to:…
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How do I change the schedule for "Quick Scan"
Hello, I have managed to set a schedule for the default "Quick Scan" in the past, but now I can't figure out how to change the schedule to a different time of day. Would you suggest how I might be able to do that? Here are the screenshots I have. The second one is after I hit the "Edit" option in the first screen's "…"…
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Why does Bitdefender identify emails sent from my own devices as dangerous?
I have bitdefender on all my devices. I often email myself information, so I know where it is/ Bitdefender always identifies these emails as dangerous! If they are, does that mean Bitdefender is NOT making my devices safe? Confused.
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is this ransomware, how to remove it? Bitdefender doesnt pick it up.
How can I remove this popup. [screenshot removed by admin] I am concerned that it is some kind of malicious program.
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Bitdefender is not recognizing my "Home Wi- Fi Network"
I just got my new Bitdefender total Security package and have started to configure all the Bitdefender settings. When I go into my Bitdefender setting called "PROTECTION"/ "VULNERABILITY"/ "WI-FI SECURITY ADVISOR"/ IT DOES NOT RECOGNIZE MY "HOME WI-FI NETWORK". Specifically, it is not showing my "HOME WI-FI- NETWORK" IN…
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Alert repeating "endless loop" on Windows 11
Since an update last year whenever an app has changed and the firewall alert panel pops up if I don't click it immeditately then I will need to click multiple times to make it go away. If I am not at my computer when it happens it almost seems like an endless loop and I have to reboot to make it go away. I have raised a…
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Thunderbird emails question - Trying to send photos which are important
Thunderbird email cannot send photos without making the files huge and I can't use the add-on that enables the photos to be reduced. I have looked at the help section however the screen shot does not match the image on my BD screen, so I can't do what the instructions say. According to Thunderbird my email is getting…
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Confused about "Immunise USB:" notification every time I put my USB card into my computer
I always click on the option, but it does not seem to have any effect. Each time the same message pops up! Some background info. I have one USB card I use for results from a medical device. This has a large number of very small data files but no executable files. I don't want it scanned each time I put it into the computer…