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Systpenhservice.exe - this is acting like malware and I cannot delete it
I discovered that an executable file, syntpenhservice.exe has frequently been running on my computer and seems to be causing my computer to reboot. Apparently this is a driver is and it is a 64bit Synaptics Pointing Enhance Service, but I don't even have a device like this on my computer. I spent months trying to find this…
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How Do I Configure The Firewall for Webdav Connection?
When I work from home, I access my office services through it's Webdav connection. I currently use Netdrive, which is very flawed in that it causes sync issues, resulting in files being randomly locked and deleted from the server. I've finally got the built-in Webdav service in Windows working, however, I can only connect…
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Email issue after last night's Bitdefender update
This morning I am unable to send any emails from my Thunderbird account on this laptop. I get an error that says "Sending of the message failed. An error occurred when sending mail. The server responded: <***> sender rejected AUP#POL. Please verify that your email address is correct in your account settings and try again."…
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Unable to get into QuickBooks
I have been unable to get into the QuickBooks file for 3 weeks. After working with QuickBooks, they exhausted every effort on the file and program, and everything is working. They indicated that it is most likely my firewall (Bitdefender) blocking access. This began after the latest Windows 11 update, for which I had to…
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Av.test.org lost performance!
During September and October 2025, among the 16 security products for home users using their default settings, Bitdefender lost performance!
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'erroneous' notifications of virus detection
I have done a system scan and remove 4 infections. rebooted the windows PC but I am still getting these 'erroneous' notifications of virus detection. How can stop these? Thanks in advance.
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How to download a file from github if bitdefender blocks it?
Its about a home media player via ugreen nas. I would like to install jellyfin via docker on my nas and found, that my samsung tv has no app in the store. I tried to download a jellyfin installer for my samsung tv (plex started to want money …) and bitdefender blocks the download. if i continue the download - i just…
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how to remove unwanted virus/ malware
Bit Defender has blocked multiple attempts to access my system from *** I do not know what it is but one blog suggested it to be a trojan. Does anyone know what it is, is it cause for concern and how do I get rid of it. Thanks in advance thehandwerker *** EDITED: File(s) and/or URL(s) removed by @Gjoksi "Posting malware…
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if an attacker used a suite and had physical access to cpu and can talk via network to you
what would u do
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How do i know if my device plugged to be scanned?
By the FORCE! How do i know its scanned and be able to open explorer.exe cleanly? I understand the terminology of the virus ability to spread via hardware connection and initation the communication between computer and device. How do i force the device to be scanned firstly before loading the explorer.exe?
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Bitdefender version 27.0.54.272 issue with windows 10 security center
Hi everyone, I recently reinstalled my windows 10 PC using the windows 10 media creation tool with the setting keeping my files and apps. I then after updating windows installed the latest version of bitdefender version 27.0.54.272, this version seems to have an issue with the windows 10 security center. It shows "status…
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Persistent pop-up "Set as office network"
After installation, I consistently get a Bitdefender pop-up from the system tray asking me to set my wifi network as office network. I click "Not my office network", but next time I log in, the same pop-up occurs. How do I stop this annoying feature?
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Flase positive
Hi, Can this site be whitelisted? It's used just to download game files, doesn't have any malware, and has been blocked by Online Threat Prevention, I'm not sure why. *** EDITED: File(s) and/or URL(s) removed by @Gjoksi "Posting malware samples and /or URLs is not allowed in the community! Do not post direct links to any…
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Connection Issues on WhatsApp
Greetings, I have just installed the Bitdefender. My WhatsApp was working fine before, but after the installation of Bitdefender completed and I started using it my whatsapp suddenly lost itit's connectivity and displays message that you have no connection even thou there is. I tried uninstalling and reinstalling whatsaap…
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Inquiry regarding the future protection strength of Bitdefender products and a response to negative
Dear Bitdefender Support Team, Greetings, I am a long-time and loyal user of your products, and I have complete confidence in Bitdefender's ability to provide protection. However, as you know, there is a growing trend online of opinions suggesting that modern antivirus software is becoming "useless and annoying" against…
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repeated web page threats, how do i deal with this?
I'm not very sure whats going on, I've had around 400 notifications every 2-5 mins for a repeating threat warning. Specifically for 2 web pages. If this continues im not sure if ill see other, more important, alerts. what can i do to troubleshoot this? I've managed my browser extentions but i still cotinue to get these…
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How To Submit False Positive (Form Not Working)?
Hi all, I tried submitting a false positive via the form at - https://www.bitdefender.com/consumer/support/answer/29358/ When I click Submit, nothing happens. Can anyone help?
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Exceptions - How to indicate an 'exception' when Bitdefender blocks a site I normally go to
I am new to Bitdefender and have found working with it challenging. Many of the sites where I am accustomed to going are being blocked by Bitdefender with "no rhyme or reason." Can you please let me know where I can add items to the exception list?
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Lots of 5007 logs in my Event Viewer
Hello, I wanted to ask if this is normal behaviour? I have installed following antivirus on my pc: bitdefender, malwarebytes but I get these logs almost every minute as you can see. Should I be concerned ? When I do the scans I get no virus or malware infection, system is clean I would appreciate it if you could help me. I…
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Online threat detection - repeated warnings
Good morning, I am getting sporadic messages saying "Suspicious connection blocked. Chrome.exe tried to establish a connection to xxxxxxx using an expired certificate." The specific sites vary, but are not ones I am trying to access. e.g., measureadv.com, rybbit.openrussian.org… This behavior happens on all three laptops…
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Bitdefender turn off by itself leaving me unprotected
Many times per week, I get the popup message "Turn ON your virus protection" by Windows Security. When I check in my Toolbar Hidden Icons, Bitdefender is not there at that moment. And then, it reappear or I have to start it (turn it on) again from the Start button. What good does it do if I pay a software to protect me and…
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Hosts File access
Hi, I'm using Windows 10. I've just started using Bitdefender after using Kaspersky for many years. In the light of the current circumstances I decided to uninstall Kaspersy for obvious reasons. I am a developer and I need to be able to switch my hosts file at the click of a button. I had written a program to do this and…
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How do I stop Bitdefender creating new rules in firewall?
Hi guys. I have an issue with Bitderender firewall. I deny access to applications in the rules section, but Bitdefender creates new rules on those applications, giving it acces to the internet. It is rather annoying to deny access to the internet for certain programs, then later discover that Bitdefender created a new…
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Polymorphic Malware based on AI
Hello, I would like to see with you a new subject deals on Malwares based on AI. Recently, I discovered this new Malware on You Tube video, here these subjects : 1/ https://www.youtube.com/watch?v=r7SfgIIuR2I 2/ https://www.youtube.com/watch?v=IcT9SKICcF8 Malware are boosted by AI and they are actually much powerfull than…
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Bitdefender's "Online Threat Prevention" ignores site exceptions
I have been using Bitdefender Total Security (up to 15 devices) for years on Windows and Android. This year i setup my home lab and unfortunately my experience with Bitdefender is becoming very frustrating that I am thinking of switching to another security solution. Background information: I have many fully local sites on…
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Email account protection
I am a happy BD user, but I would like to understand how the software protects emails sent and received via client (Thunderbird). I currently have three accounts, one IMAP and two POP3. An old post specified that “there was no protection on IMAP”, in the sense that it was difficult to integrate it into BD. Regardless of…
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trouble with bitdefender firewall and LAN Zoo License Manager for Rhino 3D
Hi, I'm writing because I'm having a problem with my Rhino 3D license and my Zoo LAN connection. I'm using a computer as my Zoo server. When I launch Rhino on another computer and enter the IP address of the computer running Zoo, it can't find the license. If I test with the firewall disabled on the Zoo server computer, it…
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Recently Bitdefender has been detecting java running a malicious command line.
I'm confused as I haven't changed anything or messed with anything it happens whenever i launch modded minecraft (keep in mind i haven't made any changes and have been using this for a while) My cousin also uses the same mods and everything but he doesn't have this problem…
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Custom scan doesn't run....
Hi all My Custom Scan runs fine when the pc is on, but no longer runs when the pc has been off at the scheduled time, and is turned-on later. It used to run straight away when the pc was then switched on if missed. I can't find any setting for this and am wondering if this was removed in a recent update? Thanks :)
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Suspicious Activity Blocked On Repeat
This happens every time I start the PC. Bitdefender doesn't learn from behaviors to come up with permanent solution. I left Norton because of too much ads. Norton used to give more details and option to pick a permanent solution. DotNet tried to load a malicious resource detected as IL:Trojan.MSILZilla.53031 and was…