Can't install Ollama

Maxbelloni

Hello,

Trying to install Ollama AI (from original ollama website) using the powershell command

irm https://ollama.com/install.ps1 | iex

Bitdefender refuse to install due to a (probable) false positive for Heur.BZC.ZFV.Boxter.341.110DF726

What to do?

Thanks!

MB

Alexandru_BD

Hi,

Try to switch off the security modules in Bitdefender prior to downloading the program, and turn them back on once you manage to install it successfully on your device. I would start with the Advanced Threat Defense module, as this is most likely the culprit. You can find the full procedure here:

https://www.bitdefender.com/consumer/support/answer/28557/

And more specifically, should you require to add an exclusion for that program, here you'll find the steps for ATD:

https://www.bitdefender.com/consumer/support/answer/2393/

And a bit more context on this feature and what it does:

https://www.bitdefender.com/consumer/support/answer/2024/

If the detection still happens and the software cannot be installed, you can submit a sample of that program to the Bitdefender Labs for analysis, if you suspect a false positive. You can use the form available at the link below:

https://www.bitdefender.com/consumer/support/answer/29358/

I hope this helps.

Regards