Does the Bitdefender Rescue Environment scan support dynamic disks?

Question

On one of my PCs (which has a dynamic system disk, as well as a dynamic data disk), the Rescue Environment scan does not run.  After selecting Restart System to run the scan, it boots up to a screen to select the appropriate keyboard language. When US is selected, it then presents a Windows recovery-type screen, which has two options — Troubleshoot, or Shutdown.

I have reason to believe that this PC may be infected with malware, but Bitdefender has not singled it out, yet.  Would this issue be more likely related to the fact that the disks are dynamic disks, or to malware on the system?

This PC is running Windows 11 Pro for Workstations on an old Dell Precision 5820 tower system.

RailroadT · Answer

Thanks, Alexandru!  I will plan on contacting Bitdefender support directly, and let you know the outcome.

Alexandru_BD · Answer

Hi,

I think if the dynamic volume is visible and healthy in the recovery environment, Rescue Environment may still be able to scan it, but I would not rely on that without testing on the specific system first… This is an inference from Bitdefender’s use of Windows RE plus Microsoft’s documentation that disk visibility in recovery/management contexts depends on the disk being recognized and online. If you ask me, I would check directly with Bitdefender Support if you need a confirmed compatibility statement for your exact configuration.

You can ask them your questions here:

https://www.bitdefender.com/consumer/support/help/

State your contact reason, choose request category, then select from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Tell us what you find out about this.

Regards