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Removal of googleservices and keystroke logger from MAC Book, iPad & iPhone
This is a very smart bug. Knows your after it when you delete cookies, history & data from browser. My guess is a remaining extension did that, also cancelled my UTubeTV bundled w/Frontier; watched it happen in real time. If I reset devices, what do I get rid of before updating iCloud, don’t want to bring it back with…
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Need Help Resolving a Virus Issue
My elderly mother lives out of town and has limited computer skills. Her Windows computer is likely infected with a virus that has locked it up. Is there any way to troubleshoot her PC remotely, or should I address the issue during my trip to see her? If remote troubleshooting is possible, what steps should I take to fix…
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BitDefender erroneously blocking a site as 'malicious' though it's not?
I run my own password manager (via Bitwarden hosted on a server I control in the cloud) but BitDefender as of this morning began to flag my password manager as 'malicious' - it gave no reason and no information about why it just started flagging. Is there a way to add an exception to the web protection or to reach out to…
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Hide Warning Pop up
Hello Team, Wondering if there is an effective way to prevent the warning pop-up from showing? I've tried the suggested way using the profile setting, but it did not work. It annoys me when I need to close the pop-up when I'm watching sports in full screen. -cezar
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My website has been detected with suspicious activity by BitDefender + weird suffix URL's
Hi, Bitdefender is displaying an alert for a website i'm managing. When i go on the website, i get a "suspicious webpage detected - the page [...] has been detected with suspicious activity. It is not recommanded to continue browsing this website". I didn't had this alert before. I verified on my google search console, and…
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Scheduled scans don't run (still)
If I had a pound for every time a scheduled scan in Bitdefender actually ran, I'd have £3. What is so difficult about this? Time and time again I'm told to reinstall, uninstall, recreate, delete and then .... nothing. I don't understand why such a critical feature of an AV application keeps being broken. I think I've been…
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Hacker controlling service accounts, DCOM, networking
I Recently came across a intruder in my system, They have taken over service accounts and I can't seem to figure out how to get them out. Is there anyone advanced at getting hackers out of their systyem?
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How do I unlock the halt on sports streaming when trying to stream https://www.espn.com.au/
Site opens and I can view menues but when I select a particular live stream the stream page comes up but does not progress. Typically the initial stream page is followed by a video ad before progressing to the live stream event.
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embedded mapbox basemap not showing
Hi, I have an issue where I the mapping API (mapbox) basemaps do not display on Hipcamp's webpage. Today, I see that it doesn't work on order.online's site either. I have emailed back and forth with HipCamp with no success. I did a "reset" on Edge and Chrome and it displayed for a short time but now it does not again. The…
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I just can not believe BD has done this to me AGAIN! Throttlestop
Throttlestop is the most useful utility in my entire laptop application arsenal, and I would lose any other app before I lost that. I also know for a fact it's safe. BD kept blocking the app from running and saying it was a PUP. So I kept restoring it but that didn't help. THEN I added it as an ALL exception, that means…
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Legitimate programs flagged as Trojan.Generic.1252712
I just started up my PC, and Bitdefender began disinfecting it. I panicked and checked my quarantine folder—many seemingly legitimate apps were flagged as Trojan.Generic.1252712. I remember installing them; they are regular programs and games like Roblox, Steam, Photos, and other usual apps. What should I do now? Is this a…
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So, i clicked wrong site in my own stupidity...
I wanted to test Klingai videos, and used me Edge browser, just writing on its google page, "klingai", and the first one i got was this (in attachment). I just clicked it, and started making a video, after i got it done, it said its ready to download, i clicked download, and it downloaded a file…
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Some antivirus options I don't understand
Hi, in the protection tab, if you click antivirus, and go to advanced, there are a whole bunch of settings disabled there by default, e.g. archives. What is not explained is for WHAT type of scan these settings are for. Are those settings for real time protection, are they for quick scans? I understand a full system scan…
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Advanced Threat Defense disabled in Central (Issue to fix) for my device but enable on my device
Problem : Advanced Threat Defense disabled in Central for my device (Issue to fix). But in "Protection" in BitDefender Total Security on my device, I click "Open" in Advanced Threat Defense, and the software tells me : "Your device is threat free, there is no attack on your device in the previous 90 days". So Central and…
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Adware infection Chrome - Unable to enter Rescue Environment
Dad's computer has a lot of popups using Chrome. Like, LOTS of you are infected, etc. So we purchased BD but its not cured it. Not really impressed at this point. Anyhow, attemtping to use RE based on a post linked here: https://community.bitdefender.com/en/discussion/96206/virus-is-not-being-detected I have done…
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Is it Bitdefender, or is it a virus?
This morning a pop-up appeared on my screen. It appears to be an ad for Bitdefender: one device, one year, normally $74.99, now only $12.75. There's a close box in the upper right corner, but it does not close the popup. I currently use Bitdefender's free edition with Windows 11. I'm inclined to accept the offer if it's…
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Alert repeating "endless loop" on Windows 11
Since an update last year whenever an app has changed and the firewall alert panel pops up if I don't click it immeditately then I will need to click multiple times to make it go away. If I am not at my computer when it happens it almost seems like an endless loop and I have to reboot to make it go away. I have raised a…
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New Device Detected - Popup
Please add the option to scan CD/DVD/ Flash Drives without the annoying Popup New Device Detected. As it is now if you do not disable the scan feature entirely you have no choice but to see the popup. My normal Bitdefender scan of the whole computer runs in the background silently so there is no reason that users should…
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Bitdefender's Secured Gmail
i noticed following type of alert for the mail from gmail, can it be dangerous or its a false positive.
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Bitdefender Internet Security Protection (Windows 11)
The protection seems to be blocking log in to a couple of sites in Microsoft Edge that I known about - boots.com and bournemouthecho.co.uk. I can't work out where/how they are being blocked and how to enable the sites to work as expected. There aren't any notifications/warnings. I did try just switching off Bitdefender…
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Will I ever have peace of mind
For years I've felt safe, only torrenting movies, audio and tv shows, mostly from archive.com. I used to think it was just exes and msi's that were the only vector onto your system. Well I've had that sense of safety shattered by buffer overflows. The first thing that did it was pdfs. You can get hacked, as in full control…
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RAV Endpoint Protection
Since the latest update of Windows 11, I have a window pop up from RAV Endpoint Protection. I don't know how I got this thing. It seems to want to take over the role of Bitdefender. How do I get rid of this program? I've looked in the usual (?) location, but cannot fine it. Please tell me how to delete this from my laptop…
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Enable rootkit scanning?
Hi. I have the Internet Security product on Windows 11. Just ran a Rescue scan. After the scan, under 'Scan Options' under 'Target Threat Types', it showed 'Scan For Rootkits' was set to 'No'. Of course I want it to scan for rootkits! I looked in scan settings for a rootkit option but can't find it. Is there a way to…
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How do I delete a scheduled, custom scan that I created?
Running Bit Defender 27.0.30.136 on Windows 10. I created a scheduled scan that I want to delete and just run it manually from time to time(i.e. less frequently than monthly, which is the longest interval allowed). I only see an option to edit that scan- nothing to delete it. How do I get rid of it? Thanks.
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Bitdefender suddenly misidentifying legitimate emails as being spam?
Kind of a strange issue, but Bitdefender has suddenly decided that legitimate emails that I've been receiving for years are now spam and are being flagged with this prefix [spam][Bitdefender detected potentially unsolicited bulk email]. I'm pretty sure that emails originating from Bitdefender.com, VA.gov, and even .mil…
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How to stop loop between BD quarantaining files and OneDrive syncing them back onto my Laptop
Dear community, After an unfortunate SSD crash and replacement, I had to reeinstall everything from Windows to all software and local documents and files. The last step was to instruct OneDrive to sync the Documents folder (containing several thousands of files) back from the cloud onto the local disk. When OneDrive…
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Fortinet removal
Hello, I never heard of fortinet until now. It has started to stop me going to websites that are incredibly important for my work. Government websites. I dont know how to get rid of it. I tried the FCremoval.exe and it did nothing. Its very frustrating and I dont know it got on my computer or how to get it off. Any help…
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Open firewall port
Hi, I'm trying to have "Open Hardware Monitor" app accessable on my local network but the firewall of bitdefender is blocking it even though I'm adding the rule for it to be ignored.. I've tried different combinations, with the network type, protocol, traffic direction, IP, ports… The application selected is the correct…
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Virus
Bitdefender is not finding this, and it constantly pops up (disappears for 5 seconds, then pops up again). It's driving me batty. It keeps wanting to take me to McAfee to sign up and to delete the virus.
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Bitdefender Internet Security blocks CAD- program
Hi there! I´m a bit lost trying to troubleshoot a problem with my CAD-Program and Bitdefender Internet-Security on my Win 11 pro -Laptop. My CAD-program (Megacad 2021) tries to connect to a server online to get the licence-key on every start (or alternatively I can download the license for max. 14 days). I can only do so…