-
Account falsely showing up as expired - how to reset?
I have the latest version of the Bitdefender app (27.0.1.263) installed on Windows 10 Home 22H2 64-bit. I have no other antivirus apps installed. I am currently using the Free plan, which to my knowledge does not have an expiration date. Checking Bitdefender Central confirmed that my account is active and my devices are…
-
Bitdefender has to have Advanced Threat Defense allowed for EA Anticheat
I have been trying to figure out why Battlefield 6 keeps crashing back to the EA App and finally found that if I disable the Advanced Threat Defense it works. But how can I fix it from here to allow that enabled but allow the game to be played? Thanks, Dave
-
Suspicious file appears from yesterday when I open mozilla firefox.
Hello, my name is Dimitris and I have pc with windows 11 and bitdefender total security installed and fully updated. Since yesterday when I open mozilla firefox and file on desktop appears with the name bd_config.cfg. I wonder whether my pc is infected with a virus or malware? Best Regards *Edited by @Gjoksi "Posting…
-
Where should file bd_config.cfg be located on Windows 11 PC
Yesterday, an icon appeared on my win11 desktop labeled 'bd_config.cfg.' This appears to be some type of shortcut as there is a check mark inside a circle at the lower left of the icon. I tried deleting this, also moving it to the recycle bin. I cannot remove it from the desktop. When I restart Windows this item re-appears…
-
Does not Bitdefender need to provide bigger file size to submit a malware sample?
Currently, Bitdefender restricts the file size for submitting suspected malware samples to a mere 25 MB. I believe the community should collectively advocate for a substantially higher limit and the integration of a native submission feature directly within the antivirus software. This would allow Bitdefender's malware…
-
Unique Virus
Hi Defenders ! i visited a site ( https://librewolf.net/installation/windows/ ) but when i clicked the download here : it tried to download the file through my browser ( chrome ) instead of using internet download manager, but all of the sudden the download process became auto paused. chrome did not download that file (…
-
Bitdefender not showing in startup
There was a previous discussion about this exact issue, but has been closed Sometimes when I startup my PC, I do not get a Bitdefender icon in the notification area of my task bar. When this happens, I am unable to right click on a file and have Bitdefender run a security scan on the file. I have had to restart my PC for…
-
AMD CPU's Are Junk!
Intel Pentium 4 4 Core CPU's Are The Best! That Is Why You Can't Install The Best Antivirus On The Planet (Bit Defender) On A PC With Such A Junk CPU! The PC Im Using Is A Lenovo PC With An Intel Pentium 4 4 Core CPU With Windows 7 32 Bit OS Running Off Of An SSD Harddrive And It Works Great!
-
Can't play embedded YouTube videos
For some time now I had the problem that I couldn't play embedded YouTube videos (e.g. on patreon and gog.com). The frame would just display "Error 153" briefly and then go black. Only yesterday figured out that this is caused by the BitDefender browser extension, which blocks a required cookie from youtube-nocookie.com…
-
Is the Bitdefender virtual disk legit?
Hello, I never created this; it has been there for idk couple of months probably. Included screenshot of properties: is this from Bitdefender or the system is hacked? If it is from Microsoft, are they allowed to use the name Bitdefender? Please let me know if additional info needed. Thanks.
-
Multiple Infections detected on system scan - How to determine which file to restore or delete?
Hello. I had downloaded some files which I later suspected were infected esp. a rogue exe file. A few days later upon scanning, found multiple infections detected which were quarantined by Bitdefender AV. Upon checking the quarantined items, found the culprit in there. The file I suspected, among others. Add to that…
-
Bitdefender Total Security won't let me install the new AMD GPU driver.
Bitdefender Total Security won't let me install the 26.1.1 AMD GPU driver. Every time I start the installation, Bitdefender crashes the install with a cryptic message about malicious behaviour. I downloaded the driver from the official website, my system is perfectly clean, no viruses or software issues. Can you guys fix…
-
Bitdefender Blocking a Trusted .exe File
I have a software package called Modemaker.exe. This is from a source I trust (Knog, flashlights, etc.). The software allows me to customize light patterns, button functions, etc. Bitdefender blocks the execution of this application and presents me with the following: "Feature:Online Threat Prevention An attempt to send…
-
Suspicious Web Page Detected when site changed name
Pepsi's Tasty Rewards website recently changed its name from *** to ***. When you visit ***, you are redirected to ***, which causes multiple "suspicious web page" notifications to appear in Bitdefender Total Security. How do I find out if it is safe to sign in at ***? I really appreciate any help you can provide. ***…
-
Connection Issues on WhatsApp
Greetings, I have just installed the Bitdefender. My WhatsApp was working fine before, but after the installation of Bitdefender completed and I started using it my whatsapp suddenly lost itit's connectivity and displays message that you have no connection even thou there is. I tried uninstalling and reinstalling whatsaap…
-
Is this a real Malware or Trojan? MU online Game Server
*** Hello, is this a malware? VirusTotal flagged it with a detection, but this is a Game Server file (DarksTeam MuServer 0.99.60/62T 1.0M). According to the MMO Dev Forums—specifically the forum admins—this is just a false positive. They claim it’s due to the nature of how the game server communicates with player clients…
-
Can anyone advise how I can scan my wifi?
My google mesh is constantly going offline and back on. I've tried all sorts of trouble shooting, off and on, nest points off and on, changing the port it is connected to on the router. The router does not have a security product installed, as they want me to sign up to mcafee to do it. I am relying on BD and hope I don't…
-
Bitdefender detected an infected message
I turned off the email scaner and disabled the plugin. How is Bitdefender still accessing and deleting email messages ?
-
Alert Mode Switching Itself Off - AGAIN
I find myself here because - YET AGAIN - Bit Defender has introduced a serious security flaw into its security software. Previous threads on the issue: https://community.bitdefender.com/en/discussion/91674/alert-mode-switching-itself-off https://community.bitdefender.com/en/discussion/comment/336623/#Comment_336623 This…
-
W-11 - System Scan - one drive
when i do a system scan, i am given the option to deny access to a site. BD says if i do not deny it they will allow access. One of the scans is - OneDrive.sync.service.exe Do i need to allow access. I do not use One Drive.
-
My acces to my Mexem account is denied . Probably caused by Bitdefender.
How can I get acces to Mexem
-
Help! I cannot enable exploit protection
I try to enable it, but whenever I close the app and open it again the exploit protection is automatically set to off again. I tried running the app as administrator but it does not work.I have restarted the system. I have reinstalled Bitdefender and i still cannot enable it.
-
We couldn't complete the activation flow. Please start again.
My account for email protection ended I tried to reactivate and got the error above I have since removved it in BitDefender and tried to re enter the email address but it just keeps opening up the browser and gives this error after I go through the motions. I also removed Defender from my Google account still no luck why…
-
Bug: clicking on "I understand the risks, take me there anyway" does nothing.
Bug: clicking on "I understand the risks, take me there anyway" does nothing.
-
Safety check - "Infected web page detected"
While I was browsing archieve org for old internet content I was redirected to a web page showing sad grey Google Chrome faces, as if the page wasn't working. Then I got a critical warning from BitDefender as in the title. BitDefender says it has blocked the infected web page and that the critical warning was because the…
-
Bitdefender's taskbar icon is blank
Bitdefender icon has been changed in the task bar when its opened. Why ? is there any fix?
-
Security - Firewall - Scrolling does not work and VMware shared NAT network connection
Dear Bitdefender Support, In the Bitdefender Dashboard under Security → Firewall, the scrolling does not work. Because of this, I cannot see all firewall rules or the reason why my VMware Workstation Pro virtual machines lose network connectivity when the Bitdefender Firewall is enabled. When I disable the Bitdefender…
-
video/audio protection
What's included in the community choice here :
-
How do I stop Bitdefender creating new rules in firewall?
Hi guys. I have an issue with Bitderender firewall. I deny access to applications in the rules section, but Bitdefender creates new rules on those applications, giving it acces to the internet. It is rather annoying to deny access to the internet for certain programs, then later discover that Bitdefender created a new…
-
File encryption
I subscribe to Total Security. Is there a facility whereby I can encrypt files or folders ?