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Protection - Malware/ Firmware/etc.

Everything you want to know about our cybersecurity features for Windows. Here you'll find topics on Malware, Firmware, Online Threat Prevention, Vulnerability, Firewall, Ransomware Remediation, and Antispam.

Suspicious Connection (blocked 9 times every 3 minutes)
"msedge.exe attempted to establish a connection relying on an untrusted certificate to wpad. We blocked the connection to keep your data safe since untrusted certificates are issued by unrecognized Certificate Authorities." What is this? Can I add an exception to stop getting interrupted by this notification?
I Cannot Locate The Link to Turn off the Firewall
Hi: Relatively new user here. I have an internet site (my cable company's remote access internet page that allows me to watch tv over an internet connection) that will no longer connect after a Windows 11 OS re-install by Microsoft support. I have read the user manual, and watched the video, and I cannot figure out where…
Bitdefender blocking multiplayer feature of Baldur's Gate 3
When I had initially begun using Baldur's Gate 3, I found that I wasn't able to use the multiplayer feature, either over a local network or Internet connection. I found that uninstalling Bitdefender fixed the issue. I reinstalled and set a series of exceptions, which allowed me to use that feature. It's now not working…
sihost.exe spam create setup file for BD after unintsall
Hi, i used BD before and uninstalled a couple months ago. But i found out that sihost.exe is spam create file for BD setup (i used process monitor and accidentally found out that). How do i stop it and completely uninstall BD again ? Thanks you
Google redirecting to Bing
Hi. Google (not Google Chrome) has been redirecting to Bing for a while and doing online research and everyone said it was because of a malware. They suggested I installed security software, which I did-Bitdefender. Even after running a full scan it still redirects. Can someone please help?
Bitdefender Update and Issues loading websites
Hello, I am desperately trying to troubleshoot a recent issue. Recently, and abruptly, I began having issues whereby websites either load very slowly or I constantly receive a "This Site Can't Be Reached" error page with ERR_SSL_BAD_RECORD_MAC_ALERT. This seems to coincide with a recent Bitdefender update. I am not stating…
Bitdefender modifying hosts file
I have disabled the option in Bitdefender to "scan hosts file", however, it keeps commenting out the contents of my hosts file and adding the following to the beginning of the file: # BitDefender has cleaned hosts file 127.0.0.1 localhost --- What can I do to stop Bitdefender from changing my hosts file? I'm a software…
Bitdefender Scan options
I keep getting a false positive on a file I know is ok. Antivirus - Threat Actions = Move to Quarantine Antivirus - Exception = the file path of the quarantined file Antivirus Scan reports infection - 2 options "Delete" and "Quarantine". Click Quarantine = "The file was removed from your system and couldn't be moved to…
Win10 system file wermgr.exe suspicious
My Windows 10 desktop PC has the file wermgr.exe on the C: drive in 14 locations. Searching the internet for information on this system file says it is in only 1 location C:\Windows\System32\. The Bitdefender notifications log shows the application C:\Windows\System32\wermgr.exe is allowed network access every few days.…
Not blocking a specific phishing test.
On this page you'll see several test pages. Bitdefender will fail the phishing test page even though "Phishing Protection" is turned on. It did pass all other tests.
Bitdefender corrupted the Cyberghost VPN update
I recently started an update for Cyberghost VPN and Bitdefender thought there was a malicious process involved in it (it never did before for several years) and "protected" my system. Now Cyberghost won't run as it cannot start itself in services and prompts the the installation was probably corrupted. I tried reinstalling…
Maven local wrapper wrongly interpreted as vulnerability
Hi! Today I had a big trouble trying to make a maven wrapper to work in a Quarkus project, because the bitdefender was always blocking it and directly interrupting without my approval, saying it had "access denied". I thought at the beginning it was Windows 11 fault, but even with admin rights I couldnt run it. I tried to…
Source code file [url removed by @flexx] is malware of type Trojan.
The library from here, [url removed by @Flexx], is pretty much the industry standard for credit card validation. It just started being flagged for me this week.
Failed to find the Specified Path - Can't restore file
Hello, I am new to Bitdefender. After installing Bitdefender he quarantined the complete inbox file from Thunderbird. I have lost access to my emails. I have followed the instructions on https://www.bitdefender.com/consumer/support/answer/1733/ with no success. Selecting "Restore" displays "Failed to find the specified…
I found a file from Plutonium.exe updater that was marked as Malware.
I downloaded a custom map application that tunnels Call of Duty: Black Ops II so can play moderated maps and custom servers. I saw Bitdefender mark this as malware and checked the website and similar issue happened recently and wrote it should be safe since it is to check the Steam ownership of game. url removed by @Flexx
I got an update on Bitdefender the same time I got a virus.
I got a virus on my pc, some sort of phishing because I was on chrome and a popup window appeared and a Bitdefender icon that said "take me back to safety", which I clicked on. After that I kept getting popups from the bottom right hand side of my screen that said "your computer is infected" and stuff like that, which to…
Bitdefender printers anomaly
Hello there my name is Bor. Im asking help for an anomaly in certain installation of Bitdefender; there the problem. Got 5 equal machines with windows 11; one of them get all the printers to the status offline. I've already test out all the solution from windows to bitdefender ; when i bypass the printers from the firewall…
Trojan.GenericKD.69812247 keeps returning
Windows On the 22nd October I had a notification "Infected File Detected" See Document1.docx and then the notification that it had been removed See TrojanRemoved.docx I kept getting pop ups saying: your pc is being disinfected (Bitdefender) so I find out whether there was a Registry compromise, but did not find any thing…
I AM GETTING POP-UP MESSAGES THAT I HAVE A TrojanAL 11 VIRUS
I just installed Bitdefender, although I had previously installed Avast and Panda Dome. All three do not find any threat. It could be just a fake, but it could also be true. What should I do ? your help will be appreciated.
antispam toolbar on Thunderbird 115
Since my Thunderbird upgraded to version 115, the BD antispam toolbar has disappeared. I tried disabling and re-enabling the BD addon, but the toolbar is still missing. Is this a known issue?
BitDefender blocking websites
Soo, kind of weird, until today, everything was ok, but when i tried to open my Yahoo mail, I got "Chrome can't safely access website" or something along these lines. I can't enter or do anything. However, when i disable: "Encrypted web scan" and refresh, it all works again. May i please get some help? Also, I have the…
Bitdefender Firewall blocks access to remote computers
I use explorer on a PC to access my remote server, using \\servername. Bitdefender firewall blocks this. I have to disable the firewall to access my server. I have allowed explorer.exe firewall access, but this does not help. What am I doing wrong?
Alerts on apps accessing the network
When Bitdefender shows an alert that an "app has changed and is trying to access the network", what good do you think that message is doing in providing us enough info to think with?!? If an app has just been updated, can BD not confirm it was an update from known update servers? Is it really too difficult to write some…
Bitdefender Firewall Issue
I am unable to activate the Bitdefender firewall. It keeps turning off. Additionally, every time I restart my PC, I notice that the Bitdefender application logs itself out, and the tray icon turns gray, displaying the message "Bitdefender services not responding." This requires manual intervention to log back in or…
Why did Bitdefender block Google Drive?
I was doing a school project and opened Google Drive in Chrome. For some reason, Bitdefender blocked the page. Why did this happen? Screenshot
BitDefender quarantine on pyinstaller PKG - false positive ?
Hello, We have a small program that used to be compiled with pyinstaller (python executable) and recently it happened that pkg parts of the compiled file are quarantined with the following message: L'analyse à l'accès a détecté une menace. Le fichier a été supprimé. C:\<path to file>\RCX555B.tmp est un malware de type…
Outlook 365 disables Bitdefender due to slow performance
Despite enabling Bitdefender, it is disabled again a few moments later. Outlook 365 is the latest available version. Bitdefender is updated. Suggestions as to how to solve this permanently?
New Steam scam ?
Got a message from a friend on Steam to visit a website that showed in the message as the original Steam Workshop site to upvote his friend's creation there. I opened the website/link thinking it would take me to the Steam workshop item, but it took to a weird website that just says content not available in my country, and…
What is bitdefender doing?
So a few days ago I got a notification from bitdefender that it blocked some kind of website that I had never been on. I went on the web to ask for help and now again I get a notification from bitdefender this time tho for a different website. I checked what the website was and it was a random security website. The site is…
Security for malicious content on websites
Hello, I have Bitdefender Internet Security installed on my computer. Currently, two features namely Online Threat Prevention and Bitdefender Anti-Tracker addon are provided for secure browsing. Online Threat Prevention blocks complete websites which are dangerous and Bitdefender Anti-Tracker blocks trackers. But what…