-
Problem site
Good afternoon! I'm having a problem adding a site to the exceptions. When I added the site to the exceptions, your antivirus continues to block it. What is the problem and how to solve it? The problem occurs with all browsers. I cleaned the cache, rebooted the computer - nothing works. Support wants me to call them, but…
-
Is there a recent problem with BitDefender Total Security "damaging" incoming POP emails
My household recently moved from AVAST antivirus to BitDefender. Over the last several days, my wife's Outlook 2024 and my Thunderbird email clients have collected numerous emails from my email server that show a blank "subject line" and no "from" address. Also the html is changed to plain text which make the emails very…
-
POP E-Mail corruption analysis by ChatGPT -
I ran the problem I'm having (and many others) with Outlook and POP email accounts having their headers stripped out, causing corruption in the e-mail display through ChatGPT. It looks like Bitdefender it putting a blank line in, which could be causing the issue. See below: I turned off Encrypted Web scan under Online…
-
4 days now, outlook inbox getting emails in MIME format
I have been troubleshooting random emails arriving in inboxes, 5 users, that are in mime format, and yesturday, a blank email as well. I have focused on one pc, and after removing Bitdefender, I believe the problem went away. I think. I just got notified that when an outgoing email is sent and the laptop user is CC'ed in,…
-
Bitdefender Antispam causing email header info to display (for one sender only)
HELP, PLEASE! After installing Bd (consumer level) on the weekend, emails from one sender only [as luck would have it, my primary work provider] are displaying as ascii-style type in older Outlook desktop email client and smothering intentional content in header information. The problem is clearly local, as the same emails…
-
Is this something I should be concerned with? IS it malware or what?
My received Outlook emails suddenly have no content. From to subject just a lot of text that makes no sense to me. Hopefully I can attach a recently received email. If I do please let me know if it is something I need to do? Can I upload an actual email to this site?
-
Minisforum UM790 Pro - Malicious command line detected for driver updates
I recently purchased a Minisforum UM790 Pro. I am attempting to install the realtek audio drivers that are provided on Minisforum's website for this device model however Bitdefender is preventing the install saying 'malicious command line detected'. I believe this is a false positive. Has anyone else experienced this? any…
-
Why does Bitdefender ignore exceptions?
Everytime I restore a quarantined item it creates an exception, however it ignores this everytime something happens and it re-quarantines everything I've made exceptions for (both manually and via restoring). It's frustrating that this feature doesn't work and it's one of the few that give us control of our device and…
-
BD shows email as plain text - Outlook, Thunderbird, WLM - last update ?
Daily I recieve lot of emails and yesterday (12.08.) started recieveing them (not all! from random senders) in plain text instead of html (or mime). Some of my clients (who have BD installed) have also started complaining about this. I haven't found a solution yet, neither in antispam nor in encrypted web scan. I think…
-
Some folders and files vanished suddenly
All of a sudden some of my desktop folders vanished without any action of me (windows 11).. i tried many files recovery software with no result .. my question is is there any certain Trojans or ransomware variants hide or relocate files instead of encrypting them immediately or malicious scripts rename files and move them…
-
Skipped files, where can I see which files are skipped?
From the xml output in the log file: <NotScannedDetails skipped="153107" ioerrors="0" archiveBombs="0" passwordProtected="32" It has a list of 32 files which are passwordprotected. But where is the list of skipped files? These seem to be skipped because they have been scanned before and Smartscan decided to not scan them…
-
Every time I start Outlook, I am prompted with a security warning
Every time I start Outlook (Microsoft Office Pro Plus 2021), I am prompted with a security warning. Over a year ago, I upgraded BitDefender and immediately started getting prompted with this security warning from Outlook: Selecting 'Yes" allows me to proceed, but this prompt is now very annoying after all this time. I was…
-
Email Protection: Flag False-Positive "Dangerous" Emails
I have emails I get from a few subscription services (and in some case billing services) that I 100% know are safe emails. But Email Protection marks them as dangerous pretty much every time. Because of the volume of "dangerous" emails I'm getting which are not actually dangerous, I feel like the labels run the risk of…
-
Why Did I Have 92494 Skipped Items In BD Total Security System (Full) Scan?
I ran a full scan with Bitdefender Total Security. When it was done, it said that I had 92494 skipped items. I searched the community but all of the skipped items posts were in the archive and the links that they said explained this were dead. So, why did this happen?
-
How to switch off "Prompt for Password"?
When scanning 16TB disks it can take a while. I try to do that when I am not doing anything on the PC so it will be ready when I return. However, the running task will prompt sometimes for a password when it encounters a password protected file. But since I am not there to override, it just stops there. When looking at the…
-
The Default Phone Master App
Nowadays many new Android manufacturers have entered the market who do not allow well-known antivirus programs to obtain essential permissions such as accessibility, which are crucial for protecting devices. Most of these phones come with a preinstalled Phone Master app that is malfunctioning by failing to exempt antivirus…
-
B.d. is not reversing the update interval time to 1 hour in auto profile mod
B.d. is not reversing the update interval time to 1 hour from 12 hrs after finishing game mod in auto profile mod.
-
QD:Trojan.GenericKDQ.008752F6E5 is this a known issue?
Hello to all I try to install LGMV Bussiness 1.29 from LG source which is trusted. This program is a service tool for monitoring of VRF air conditioning systems Windows 11 After 99% of installing process Bitdefender stops the installing and display a message that the desinfection is in course and in cronology I found that…
-
BD keeps blocking a piece of software
Hi there, Since this week BD stops a software program that I have been running with my flightsimulator for 15+ years without any problem. Now I can't use that program as BD says "DotNet tried to load a malicious resource detected as Generic.Dacic.6232.501FC622 and was blocked." How can I make this program to work again?…
-
Does most up-to-date Bitdefender 2025 " Rescue Environment " deletes this post location files?
Files from excepted locations in the following " Antivirus " scans: " On-access scan ", " On-demand scan " and " Embedded scripts ", and in the following scan: " Online Treat Prevention "
-
bit-defender's puzzling behavior
i tried to browse a website which returned with that page: Q no ! : was it asking for my password set to unlock bitdefender settings? 2. : entering the password is safe there ? 3 : i entered password which did not work , disabling web protection feature get me to the required website but WHY I DO NOT SEE any EXCEPTION FOR…
-
Forum's 2 fac.auth. did not work
even copied the same code from my e-mail
-
whose fault is it?
Dear Bitdefender Team, Today I completed the purchase of one of your products via your official store (store.bitdefender.com). Moments after confirming the order, your own antivirus — installed and fully operational on my system — promptly flagged part of your checkout process as a web threat. Specifically, the URL…
-
Hosts File access
Hi, I'm using Windows 10. I've just started using Bitdefender after using Kaspersky for many years. In the light of the current circumstances I decided to uninstall Kaspersy for obvious reasons. I am a developer and I need to be able to switch my hosts file at the click of a button. I had written a program to do this and…
-
Patch Management in Bitdefender Ultimate Family Pack?
Hello Bitdefender team and community, I'm new to Bitdefender, coming from Windows Defender, and currently evaluating the Ultimate Family Extended Pack for home use. I was surprised to see that patch management and automation don’t appear to be included in the consumer packages. Given how critical it is to keep operating…
-
sync.contextualadv.com
Why is bitdefender having to block sync.contectualadv.com almost every day. In researching this issue, some say my computer is infected with malware trying to allow ads to come through. How do I get rid of this malware?
-
Startup Problem
New user - when starting computer (win 10) after about 5+ minutes the security widget pops up red with a services not started message (don't remember exact wording), then after a few more minutes the widget turns green. During the start up lapse before widget turns green am I unprotected? Does Windows Defender kick in…
-
Quarantine Item Identification
Is it possible to get a printout or listing of some type of items in quarantine? I had to put my Windows 10 machine in the shop for failure to boot, and when I got it back there were a lot of items in quarantine. I need to get a full listing of the names to find out what they are. I think they might have something to do…
-
[Firewall] Alert Mode Notifications Don't Show Full Path
When receiving a notification about an application attempting to send or receive network traffic, if the path to the file is too long, that path is shortened to fit within the notification window. There is no way to see the full path without blocking (or less securely allowing) the application, and then viewing the logs in…
-
Manipulation of Online Threat Prevention
I noticed that BitDefender is in a minority of AV products reporting as a suspicious website. I think this is a false positive, and it occurred to me that as the website of a political cartoonist, fraudulent reports of phishing might have been made by activists who disagree with the cartoonist's stance in some cartoon. I…