Why isn't Email Protection scanning my gmail?

BRobson

I have set up the Bitdefender Email Protection for my gmail account, but it does not appear to be scanning any emails.

I have configured the Email Protection feature to scan my gmail account in the Windows desktop application (my license is Bitdefender Ultimate Security Family Edition). It is showing in the Windows desktop application as being correctly configured, the configuration process (specifically the authentication to gmail) was successful, Bitdefender Central is showing it as configured, gmail is also showing Bitdefender as a connected application, and gmail is showing the "Bitdefender: Dangerous" & "Bitdefender: Safe" labels. All of this strongly suggests that Bitdefender Email Protection has successfully connected and authenticated to my gmail service.

But, the Bitdefender Windows application and Bitdefender Central pages for Email Protection is showing Safe Emails = 0 & Dangerous Emails = 0 after many emails have been received by that gmail account, strongly suggesting that the Bitdefender Email Protection is not actually scanning the gmail received emails.

Does anyone have any suggestions of what might be happening and how I get this to work?

Thank you for any assistance you can provide.

Alexandru_BD

Hello @BRobson and thanks for joining us here.

Check if this article helps:

https://www.bitdefender.com/consumer/support/answer/102524/

Regards,

Alex

BRobson

Thank you for the response, Alex.

I had found that article and I can confirm that Bitdefender is not showing Email Protection as being disabled for the account. I have not received any email notification about if being disabled and Bitdefender Central / Security / Email Protection shows the email account as being active.

When I go into my Google Account settings, I can see Bitdefender as an authorised 3rd-party connection, with permission to "see and edit email labels", "view your email messages and settings", and "read, compose, and send emails from your Gmail account". When I look in the "Recent security activity", in my Google Account settings, I can see entries saying "Bitdefender was given account access" (for each time I re-attempted to setup the Bitdefender Email Protection feature). So it doesn't look like access has been manually revoked in Gmail. This was only configured (attempted to be setup) in the last 7 days, so it won't be Google insisting on its periodic (every 6 months) reauthentication.

Thank you again for your response, Alex. Going through that article (that you provided a link to), line by line, it doesn't appear to address the issue I am experience.