Full Scan stuck

JasonFire

I saw a few years ago the Full Scan was getting stuck. We, it’s happening again.

JasonFire

also, if you have a d riveprotected with bitlocker, unlock it before you open bitdefender otherwise, it will not unlock.

Alexandru_BD

Hello @JasonFire,

I think this behavior will require a more in-depth investigation, and the Support engineers can help you with that.
Because there can be multiple reasons behind this, for example system changes or recent updates, recently installed programs, or specific programs which may cause a conflict, and the Support teams will first have to find out if the scan always crashes at the same point, for example when scanning a particular file or folder, or if it gets stuck randomly. So, my recommendation would be to get in touch with them using the link below:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

I hope this helps.

Regards,

Alex

MrJon

I've noticed this too - this has been happening on separate machines running Windows11.

Also when you plug in an external HDD (large capacity) via USB - it doesn't mount. If in completely uninstall Bitdefender then it mounts fine.

Many thanks

BDTotalS

My Full scan gets stuck also, but quick scan works. Tried uninstall/reinstalling, no luck. Running BDTS, W11 Home, latest updates. Pls fix this BD.

Flexx

https://community.bitdefender.com/en/discussion/comment/350725#Comment_350725

https://community.bitdefender.com/en/discussion/comment/350783#Comment_350783

As @Alexandru_BD mentioned above, this will need to go through Bitdefender Support, as they may require logs for investigation and will also assist you in generating them.

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option. Bitdefender support may require logs and will assist you in generating them.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards