Firewall Permission Dialog Box Is Poorly Coded. Any Explanation?
When you set your firewall so it asks your permission when an app tries to acces network, things may go crazy.
If you immediately select "Allow" or "Block", you are fine. But if you don't, new(same) notifications keep stacking back to back, as long as you wait. 1 box per 1 seconds I guess.
So if you try to decide "should" I allow this app or now for few minutes. You'll have to keep fast-clicking allow button maybe hundreds of times so that notification disappears.
It would be cool if it doesn't stack up and if it still gona do that, it would be great if all other (same) notifications disappear after you Allowed or Blocked once.
Sample video:
Best Answer
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Hello,
I remember seeing this in the past and if I'm not mistaken, when the user restarted the computer, the problem disappeared. However, this is not the expected behaviour for the pop-up. We will have to reproduce this internally and I would kindly ask you to get in touch our engineers using one of the contact channels available at the link below and provide me with your ticket number, so I can push this forward:
Going forward, the engineers will require logs from the machine and provide further assistance on the open case.
Let us know how it goes and I'm looking forward to the ticket number.
And thank you for the insightful video.
Regards
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Answers
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It gets stuck at this step, regardless of the browser or connection
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Ok do this: open the ticket without attaching the logs. But attach the screenshot instead and mention you could not upload them and they will offer an alternative.
Once the ticket is created, please provide me with the case number.
Thanks
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I've uploaded log to Google Drive and provided a link in ticket. No: 1008203612
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They responded but didn't help.
They said that I can disable Alert Mode so no alert gonna appear... As if that's what I'm complaining about...
I don't think they really read what I wrote thoroughly
"Hello Arslan,
Thank you for the information provided.
I have also checked the logs.
The reason for the alert is due to the "Alert Mode" feature being turned on.
Please head to your firewall settings tab and turn "Alert Mode" off, this will not affect your security.
Have a good day ahead.
Stay safe.
Best regards,"
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@Alexandru_BD They don't even try to understand. What am I supposed to do now?
I replied "I don't complain about Alert Mode. I want that on but I want that to act correctly. Please read my first mail again."
They said:
"Hello,
Thank you for contacting Bitdefender.
Alerts are shown each time an app tries to connect to the internet, this is what the alert feature will do.
If you have other questions, do not hesitate to reach us.
Have a good day ahead.
Stay safe.
Best regards,
Andrei R."
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Hi @Rasit,
I'm sorry to hear this. One of our technical leads will get back to you asap and we'll fix this.
Thanky you for your patience and cooperation throughout this process.
Regards
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Today I've got an automated e-mail:
"Dear Raşit ***,
Our records indicate that you currently have an open Customer Care request with us, ticket no: 1008203612
As we have not heard from you in 3 days, we are in the process of closing the incident.
- If the situation has been corrected, please ignore this email and the ticket will automatically close with no further action from your side.
- If you still need additional information or the ticket implies you sending us back particular logs/files/documents, simply reply to this message with the requested information and your case will remain open.
Thankyou,
Bitdefender Customer Care Team"
Just FYI
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Hi @Rasit,
This is indeed an automated message and can be ignored in this case, the engineers will get back to you asap.
Thank you for your patience and for following up on the matter.
Regards
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After 2 whole months, bug is still here and makes me wanna punch my laptop time to time.
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Hi @Rasit,
The engineers will get back to you on the open case shortly. Please stand by for updates and thank you for your patience.
Regards
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