scanning & repair of thumb drive still ongoing after more than 19 hours

SouthJerseyBoomerBabe

received message that thumb drive had some problem & scanning & repair was needed. it is now over 19 hours that this thumb drive is being scanned & the scan is still ongoing.

how long will it take to fully scan this thumb drive? is this normal?

Gjoksi

Hello.

Check out this article:

https://www.bitdefender.com/consumer/support/answer/37164/

Regards.

Flexx

The link above, provided by Bitdefender Support as mentioned by @Gjoksi, specifically pertains to full system scans taking longer durations. By following the same procedure, you can create a custom scan for your flash/thumb/USB drive.

Furthermore, I'm unsure if you've run a full system scan that includes your flash/thumb/USB drive. If so, it may take longer, but 19 hours is excessive. However, if you're running a right-click contextual scan and facing the same issue, there may be a problem, and the above article might not be applicable to your situation.

Either way, 19 hours is beyond the acceptable limit. There could be an issue with your system, or your system requirements may not be optimal for running Bitdefender efficiently. I recommend contacting Bitdefender Support—they will likely request logs and assist you in generating them.

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option. Bitdefender support may require logs and will assist you in generating them.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards