Email Protection: Flag False-Positive "Dangerous" Emails

Visiting4087

I have emails I get from a few subscription services (and in some case billing services) that I 100% know are safe emails. But Email Protection marks them as dangerous pretty much every time. Because of the volume of "dangerous" emails I'm getting which are not actually dangerous, I feel like the labels run the risk of becoming something I just ignore.

Is there a way I can provide feedback on a specific sender or email to make the service more accurate for my inbox?

nasa1nk

I need help on this too. I have known good emails being marked as dangerous. Is there any way to change settings to mark the sender as safe?

tfsmith2

I need help also. Don't see any way to mark as safe.

Gjoksi

Hello.

I don't think that is possible.

Anyway, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
NOTE: Bitdefender telephone support is not toll-free!
Regards.

TMI4me

What about when they don't catch and block and you have to investigate it yourself? Just happened and it was a scammer.

nuspieds

This issue is annoying me, too.

There should be a way to at least report these false positives or, better yet, be able to whitelist email addresses (allowing wildcards such that we will be able to enter *@domain.com, for example).

Alexandru_BD

As far as I know, there isn't an actual way to report false positives, or false negatives for that matter, within the email protection service itself. But these can be reported to Bitdefender Support, and can be later corrected by the security researchers.