how can i renew the sub when i see Error 1015

kokod

this is funny, i cant renew, cant contact support, cant update the software, cant delete it? What can i do?

[Deleted User]

@kokod ,

Welcome to the Bitdefender Forums. @Alexandru_BD , @Mike_BD , this appears to be a CloudFlare error that can only be fixed at your end.

Would you be kind enough to investigate the issue for this member?

Thank you, and have a great day.

Regards,

Phil

drawbars

I'm having the same problem when I try to add seats to my Bitdefender subscription. I can click the Update button, can choose an upgrade, but then it blocks me. Is this a general problem, and how does one solve it?

Alexandru_BD

Hello,

The error 1015 occurs when Cloudflare's security system receives a large request volume from your IP address and bans you. Rate limiting refers to the practice of restricting the number of requests or connections that a client can make to the server within a specific time period. It's a mechanism used to control and manage the flow of incoming requests to protect the server from being overwhelmed or abused.

This is not known to be a general problem, however now that I see two reports about this, I'll ask our web team to have a closer look. Thank you for your feedback.

Regards,

Alex

drawbars

Hi Alex,

Thank you for the quick reply. In this particular case, I was in the process of protecting two more PCs, then trying to extend my license. I was OK clicking the Upgrade button, but when I selected an upgrade and clicked the Buy button (not sure of the name), I became blocked. At this point, I am blocked from your support pages, and even accessing www.bitdefender.com! 😠

Regards,

Bruce

Alexandru_BD

Based on the web developers findings, the blocks for these IP addresses are legitimate. The IPs made 30k requests on the site in a few minutes, and the block is only for 24h.

drawbars

This whole episode was very strange!

• The good news is that as of Monday AM, everything works again, and I was able to extend my subscriptions.

• My Internet provider is Xfinity, one of the largest if not the largest Internet providers in the US. If they have malware issues, I would expect that it would be all over the news. Also, I would expect to have seen at least one email from them explaining what was up, and that they were working to fix things ASAP. I can't find any such news articles; and I've received nothing from Xfinity in the past week.
• If the issue was malware on my personal PC, then it's kind of ironic that I have been using Bitdefender for 18+ months now, including scheduled scans, and yet something has gotten through the protection.
• I was locked out for more than 24 hours. The problem first happened on the morning of the 17th, maybe 10AM EDT? Priori to this morning, the last time I tried to access www.bitdefender.com and was blocked was on 19 May at about 8AM EDT. I have no idea when the block was cleared, but was certainly after that time.

Please convey this feedback to the web developers.

Regards,

-Bruce Wahler