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Repeated Login Prompts
Since the last update the program keeps prompting for login at random intervals after the initial login. Can anyone explain what is going on? I'm using Win 10 Home with Bitdefender Total Security.
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Bitdefender total security 2020 auto-renew issue
I'm trying to disable my auto renew since i already bought a new subscription on a different account, but the "my payments - view details" page is completely blank on every browser. I heard people on this forum can help, i only have a week left and i really cant afford to double pay. I posted this as a discussion since i…
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I Renewed - Now What??
I just renewed my subscription and was sent the checkout information. It downloads okay, but that's as far as it goes. And in the Bitdefender Central there is no record that I paid. Any suggestions would be appreciated.
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Auto-Renewal
Firstly, I don't recall ever activating Auto-Renewal for my account, I have always manually done this and feel annoyed it has been implemented. I received the 20 Day Renewal Warning at 2:06am on Nov 5th, while 5 Day Renewal Warning was sent at 4:06am on the Nov 20th. All said and done this inidicates I had till Nov 25th to…
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As a subscriber do I have access to any other PC tools from Bitdefender, then Bitdefender?
Hey I'm a new customer in the Bitdefender world! I bought Bit defender Total Security after only ONE week of testing (May, 2020). I have been plagued with several new threats which comes from mobile phones and infects PCs. The Android May update has a lot about my issues in it, but no info how to weed out the viruses. I…
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I have paid for Premium but i did not get Activation Code
Hello i have for the premium offer but i did not get the activation code. I talk to the customer support and they said there is nothing from their side so please can you tell me when i can get this code?
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My smartphone does'nt appear on the BTS interface while it appears on my Bitdefender Central account
Hello, I just successfully installed the new Bitdefender Total Security on my 64-bit Windows 10 pro PC. Then I installed BTS on my Samsung Galaxy S10e smartphone from my Bitdefender Central account. The installation went smoothly as my PC and smartphone appear to be enabled and protected in my Bitdefender Central account.…
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Purchasing Subscription for different product
I currently have a trial subscription of Total Security. I am interested buying Internet Security from an email offer I received as I do not need all of the feature of Total Security. I still have quite a bit of time on the Total Security trial though and don't want to waste it. If I purchase the subscription for Internet…
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Renewed subscription
I recently renewed my subscription and on my device it shows I have 371 days left. My subscription allows me to install Bitdefender on upto 3 devices and it is installed on one other. On the other device there is a notification that the subscription expires in a few days. Do I have to reinstall Bitdefender on the other…
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Subscription for life
Is there a Bit Defender subscription which is valid for life, also if you install it on a new computer?
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My subscription got deleted
Hello, I first contacted Bitdefender support via chat to explain my issue and find a solution, but they could not solve it and said "I need to escalate this issue to my colleagues from the Sales Department. So, after we end this chat session, I will forward your case to them and they will contact you in the shortest time…
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Subscription Extended and Canceled
On 30th Dec 2016 there was a promotion for Antivirus BD for 3 devices. I had Antivirus BD for 4 devices with 117. After chat with support, I was advised that I can have this subscription added to my existing one for 4 devices (not 3) with deduction 30 days of the validity = not 366 days, but only 336 additional days this…
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Purchased a new key for 2017 for merging...
Hi, I just purchased a new key recently (Total security - 5 devices) as part of the new year discount. Additionally I do have currently running activated subscription with 234 days remaining (Total security (TS) - 3 devices) - purchased as TS2016 and upgraded to TS2017. Now, I'm thinking of two options: 1. Input my new key…
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Merging subscriptions
I just purchased a new subscription to extend the days of the current subscription. When I try to use the activation code I get the message that a current subscription already exists, mobile security and total security. If I would allow the merging, it says that the current subscriptions are merged, but I don't see the new…
