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My subscription got deleted
Hello, I first contacted Bitdefender support via chat to explain my issue and find a solution, but they could not solve it and said "I need to escalate this issue to my colleagues from the Sales Department. So, after we end this chat session, I will forward your case to them and they will contact you in the shortest time…
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Subscription Extended and Canceled
On 30th Dec 2016 there was a promotion for Antivirus BD for 3 devices. I had Antivirus BD for 4 devices with 117. After chat with support, I was advised that I can have this subscription added to my existing one for 4 devices (not 3) with deduction 30 days of the validity = not 366 days, but only 336 additional days this…
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Purchased a new key for 2017 for merging...
Hi, I just purchased a new key recently (Total security - 5 devices) as part of the new year discount. Additionally I do have currently running activated subscription with 234 days remaining (Total security (TS) - 3 devices) - purchased as TS2016 and upgraded to TS2017. Now, I'm thinking of two options: 1. Input my new key…
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Merging subscriptions
I just purchased a new subscription to extend the days of the current subscription. When I try to use the activation code I get the message that a current subscription already exists, mobile security and total security. If I would allow the merging, it says that the current subscriptions are merged, but I don't see the new…
