My subscription got deleted
Hello,
I first contacted Bitdefender support via chat to explain my issue and find a solution, but they could not solve it and said "I need to escalate this issue to my colleagues from the Sales Department. So, after we end this chat session, I will forward your case to them and they will contact you in the shortest time possible via email with more details.". But they never did. So i opened a new ticket, sent the chat log again, but again no answer. Then i decided to create a topic here and i did but it get deleted. I don't know why, there was no explanations or warnings about forum rules. I posted everything before so i guess that was the reason.. I am creating this topic again this time and just asking my question simpler.
I had a Bitdefender Mobile & Antivirus subscription for 6 months. It was an offer by you and i claimed it. The guy at chat support asked me for proof of purchase of that activation code but as i said it was an offer and i only have the email you sent to me which contains the activation key. Anyway i liked the app and wanted to purchase 1 more year subscription to add my previous subscription's left days. Then i purchased 1 year subscription from google play as i said and when i did this i still had months left but the process gave me only 1 year subscription and deleted my old subscription's days.
As i said, my open tickets on Bitdefender support did not get replies. So i write this topic to find guidance or any ideas to solve my issue because this is not fair and i can not contact any support.
If needed the ticket numbers for my open tickets are 2016123022320001 and 2017011411060002.
Thank you for your interest, have a good day.
Comments
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Hello again,
Finally i got a respond from one of my tickets, saying that my issue is solved in a generous way. So i checked and indeed my issue is solved thus this threat can be closed.
Thank you,0 -
Hello,
Glad to hear that the situation has been resolved.
Please keep in mind for future posting that commercial issues have no place on this forum due to their privacy requirements.0
