How do I fix number of devices?

The number of devices on my subscription is incorrect. I have deleted some devices but the system says I have reached the limit. Very frustating! Can anyone help? Can I ring someone...



  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 ✭✭✭✭✭


    In simple words, your subscription needs to be "refreshed".

    But, ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.


  • Alexandru_BD
    Alexandru_BD admin
    edited June 19

    Hello @possum,

    Try to remove all devices from Central and also uninstall the product from your devices.

    1. Go to Bitdefender Central.

    2. Click on 'My Devices'.

    3. Click on the three dots button on your device you want to remove.

    4. Choose 'Remove'.

    Then, after uninstalling Bitdefender from those devices, logout and login again in Central. Reinstall protection on all devices. This should normally fix the issue.

    Let us know how it goes.