Mobile app not recognising my subscription

PeterMac

I have downloaded the mobile security app and after signing in it doesn't recognise my family pack sub and instead only offers a 14 day trial

Gjoksi

Hello.

ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

Alexandru_BD

Hi,

@PeterMac make sure you are logged in the Mobile Security app using the same email address associated with the Central account where the Family Pack is running. You can also use your Central account to install protection on that mobile device, if this was not done yet.