Can't activate my subscription

prathers

I've just made a subscription to 1 x Bitdefender Family Pack but my Bitdefender Central still only show my Bitdefender Total Security

How do I activate the Family Pack?

prathers

Thanks!

For others who ends up in the same, here is the result from support:

Regarding the situation encountered, please follow the instructions below to move the devices on the other subscription: - Visit https://central.bitdefender.com and sign in to your Bitdefender Central account. 

- Once you’re logged in, on the left-hand side of the page click on the My Subscriptions section. This is where you’ll manage your subscriptions.

- Inside the My Subscriptions panel, you’ll see a list of your subscriptions. Find the subscription from which you want to transfer devices and click on the Manage devices button associated with that subscription.

- You will now see a list of all the devices currently using the selected Bitdefender subscription. Click on the Change option below the device that you want to reallocate to a different subscription.

- After clicking Change, you will be presented with several options to choose from. Select the Change allocation to […] option, then click the Change allocation button to confirm the modification. This action will assign the device to the desired Bitdefender subscription.

Gjoksi

Hello.

ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

Alexandru_BD

Well done @prathers, thanks for sharing!