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Remove Norton on new laptop?
I've bought a new laptop. How do you remove Norton. First, remove the app in windows? Or I have to download the remove Norton app? Or, I hope so, Bitdefender fix it when i instal the bitdefender app, bitdefender automatically remove Norton? I am happy with defender, and my subscrition is not at the end? …
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2FA trusted devices
Hi everyone, Since I've enabled 2FA I had 5 trusted devices but only logged in from 2 of them, now 3 of the trusted devices are removed but I did not remove them. Do trusted devices get automatically removed when not being logged in from for a certain amount of time?
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Upgrade Bitdefender total Security to Bitdefender Total Security Individual
Has anyone else received an email from this email address connect@hello.bitdefender.com telling them that your Bitdefender Total security subscription has been upgraded to Bitdefender Total Security Individual? Under What's New it says Bitdefender Password Manager now includes, securing and simplifying your password…
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Bitdefender ask me to reactivate my protection with extra charge after 1 week of purchase
My issue is, my hubby purchased Bitdefender Premium Security on June 21 and after a week there was a pop up says my Subscription ended and was told to reactive it with another purchase. I don't even know am I really being protected from malware now. This is really stressful trying to contact the Bitdefender. I made a…
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Automatically upgraded - can I downgrade again?
My Bitdefender Internet Security is due to renew next month and I was going to look for discounts. But today I was automatically upgraded from Bitdefender Internet Security to Bitdefender Total Security without warning or consent. I then received an email telling me my new renewal price is £84.99 reduced to £54.99. In…
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Ik wil mijn abonnement verlengen.
verlengen met 68*% maar mijn zakelijke account schijnt niet goed te zijn. Graag uw reactie
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Where is my payment history? How do I know how much my my next payment will be?
Hi Why there isn't any information about the payment history and the next bill amount in Bitdefender Central? I want to see how much I've paid until now, and I also want to know how much the next bill will be.
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How do I manage my Premium VPN account?
The Central website is so freaking complicated. I just want to manage payment methods and maybe switch from monthly to yearly payments but for the life of me I cannot find out how to do it. Can someone help me?
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Is there a way to move old device from the old license to the new one
I just buy a new license with more capacity but cant replace the old license that has lower capacity. Is there any ways to move all device from a lower capacity license to a new one?
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Auto renewal notification
Hello On April 29th I received an email with an auto-renewal notification for CAD 79.99 and today I received another email with an auto-renewal notification for CAD 159.99. This is not fair and not transparent. Now I would like to know what I should pay. This is because I canceled the auto-renewal. Please correct what is…
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Unable to renew my subscription
Hi! I have been trying to renew my subscription. Every time I click on the renew button, it will bring me to a page but in Mandarin, and I am not able to view any price for the subscription as well. Is there an technical issue?
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I wish to cancel my Bitdefender subscription
hi , can I ask if I can get a refund for the renewal subscription? And how long will the refund process take? It’s urgent and I need help.!
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Activating Code after Commencing Trial
Hi, I started a free trial and then got an NFR code which I input to Central. Now, the productis running fine and i am veryhappy…the NFR code has worked and this is showing in Central but NOT installed and when i try to run it it does nothing. However, Central tells me that my free trial has 25days left to run (at the time…
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After paying for a subscription all I get from Bitdefender is more requests to sign up.
After paying for a subscription all I get from Bitdefender is more requests to sign up for a subscription. There is NO customer support so how can I get my money back.
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Device Limit Reach?
I had this set up before, but because I had my second laptop repaired and the technician had to re install the Operating system again, It lost access to the Bitdefender Antivirus. and when i set it up again, removing the original laptop. (I have 2 laptop) It kept telling me I'm already at my limit.
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Subscription Renewal
I entered my activation code and received an error message: “This key was already used to generate a subscription”. My account indicates that my subscription has lapsed. Please help me! Thank you!
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deactivation of the auto renewal
Please assist the dasbboard is not allowing me to see my current subscription and therefore will not allow me to deactivate the auto renewal. I have sent two emails through the customer service link.
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where is the code to activate?
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I am going from premium to total security doi have to delete premium for total to work?
I am going from premium to total security doi have to delete premium for total to work?
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Misleading Renewal Offer
This is probably not a "new" topic, but I couldn't find an existing topic that covers this. I received an email titled "Renew Now and Secure Your Exclusive Early-Renewal Discount". I had 30 days left on my existing subscription. Unfortunately, when I clicked the "Buy Now" button and followed all of the instructions, the…
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Question on Activation Process
I have Installed the bit defender, I need t activate it, I have the Licence key, but it keeps taking me to card payment option.
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How can I download the software already paid for
I have a problem with my google account and would like to know if I can download directly. Regards Veritas
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Activation Code Missing
Hi - I have had emails confirming my purchase and confirming my email - but I cannot see an activation code that I need to confirm purchase. Any help please
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email about my Bitdefender total security.
I keep getting emails about my Bitdefender total security expiring in June 2025. When my subscription ends May of 2026. My question is the email spam?
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several subscriptions
Hello, I have 4 subscriptions, 3 total security and 1 total security premium. I want to use the VPN from the premium subscription but I cant choose what to install. The system always install the not premium one. At the premium I have 2 more users free to install out of 10. How can I choose what to install? Thank you
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Entering a subscription
Hi all, I have bought a 2 year subscription and when I enter it, it keeps asking me for my credit card details for renewal. I don't want bitdefender to have my credit card details at all. How do I get around this? Seems ridiculous I have to give my credit card details for something I have already bought! Cheers, Will
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Unable to renew my subscription
I used to have a Total Security 5 devices 1 year subsciption, but now paid for a 2 year 10 devices subscription. I have paid for this and got the 10 character code on the voucher. When trying to activate with this code I am transferred to a billing site. Any ideas. Txs, Bert
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Can't renew subscription
Anyone have trouble renewing a BD subscription? MY credit card works fine everywhere else, just my renewal for BD keeps being refused No reason is given
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Bitdefender Premium VPN activated on it's own
Hello, I've downloaded Bitdefender Free Antivirus and it came with Bitdefender VPN, I've disabled all ads and haven't used my computer, yet I just received an e-mail that an 7 day trial from Bitdefender Premium VPN started and I'm now paranoid it will start auto-renewal after one week, is there an auto-renewal activated?…
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have an infected area on my hotmail account: cannot seem to get rid of it, hotmail works fine on all
have an infected area on my hotmail account: all other devices work fine with no problem: how can i get rid of this infection?