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Auto renewal impossible to access
I had already an account and bought through a 3rd party a code for another year. When inserting the code I was forced to give my creditcard details otherwhise I could no complete. Now for me it is impossible to cancel the auto renewal, I want to decide myself if I want to renew my suscription but Bitdefender is making this…
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How do I delay my subscription auto renewal payment?
My subscription renews on 11/19/24 but I am unable to pay until 12/5/25. Thank you
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chat
How do I connect via chat online to someone from Bitdefender to help me?
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Ticket Follow-Up
Could you please update me on the status of this ticket (#1009748300)? I appreciate your assistance and look forward to resolving this matter promptly.
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Subscription renewal for Mobile security on a active subscription
Hi, I purchased Bitdefender Antivirus Plus in July 2024 and is covered till July 2025. According to my subscription i can cover 3 devices. I installed it on my laptop and on my mobile phone without any issues. Now on Bitdefender central is shows the following for my mobile device: Your Bitdefender Subscription is not…
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New Subscription
I have 9 days left on my Internet Security subscription. I decided I want to change my plan to the family pack before the 9 days being up. In my bitdefender central it shows both the internet security and the family pack subscriptions, but I can’t install the family pack on my pc? Do I have to uninstall the internet…
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Unable to log back into stand alone Bitdefender Internet Security web app, Windows 11
I can log into the Bitdefender Internet Security webpage via Chrome browser with Windows 11. But for some reason I got logged out of the Bitdefender Internet Security stand alone app and it won't let me log back in. I can get to the point of Two-factor authentication, and when I put the code that was emailed me, then the…
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Newegg Activation code invalid [*Activation code removed by @Flexx*]
In theory I paid for Internet Security. defacto I bought hours of trying to get this pos to work, unsuccessfully.
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Paid but no download
I payed but I never received a download. What to do?
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Subscription
paid my subscription and it says I am not protected , WHY
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About the key and activation.
Hi, I got a question about the subscription. If I buy a products, let's say total defender, 5 device 1 yr. Would it start counting as soon as I buy it, or it will only start counting when I activate software with the key?
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Free upgrade to Bitdefender Premium Security
Hello, I am a Bitdefender Total Security user. Before upgrading to Premium Security, I checked my renewal date, which is August 8th, 2024. The free upgrade to Premium Security offers coverage for 10 devices for one year, so I proceeded with the upgrade. However, I expected the new renewal date to be August 8th, 2025, but…
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Can't move devices from expired subscription
Hi! My old subscription expired and after buying a new one, I noticed that 2 out of 4 of my devices are still on the old expired subscription, but there is no management button for me to be able to move them to the new one. (See image below) On my new subscription I have the option to manage the devices but only the 2 that…
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Bitdefender Central is showing 2 of my devices as Windows 10 instead of Windows 11 Home
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Abonnement verlengen
Ik had een vraag om mijn huidige abonnement te verlengen, dat wil ik niet na dit jaar meer automatisch wil zelf beslissen, wil gewoon laatste betaling verlengen!! NU is alles geannuleer ???
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Phone Number for support
I purchased bitdefender and never received a code to activate my devices.
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URGENT HELP NEEDED!
I Paid for another 12 months with a code that was accepted along with time left on current subscription keep on getting i have 19 days left when i should have over a year left last yr my bitdefender was updated but not this time getting fed up do i need to install another bitdefender on my laptop can someone from the…
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No activation
Had Bitdefender Total Security (Trial) installed. It was more than I needed and decided to uninstall it and purchase Bitdefender Internet Security. Paid for 1 year and my credit card was charged via Pay Pal. Got email receipt . But nothing else. The email receipt was from from "Avangate" ? and had an invoice #. Went to…
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Have subscription when installing on other device asks me to select and pay a plan
I have bitdefender ultimate. Trying to install on second device with email and password I get asked to select and pay a plan.
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Update offer link ist invalid
My current contract ends in 2 days... I got an offer when I renew the protecting but the Link doesn't work. Tage support doesn't react. Did anybody have the same problem? And knows a solution? As Said my protection ends soon.
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Autorenewal
Despite the title being maybe aggressive, this is a fair description of the reality I lived: I am a Customer of Bitdefender since 5 years. I heard in the last months on many medias reviews about their aggressive and unfair way to auto-renew and the difficulty to get rid of these subscriptions. I renewed today my…
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When will I get my refund?
At present the payment is taken through auto renewal service I don't know that I have authorized auto renewal service So I request you to stop this service and return my money .I try to contact you many times I am enclosing my ticket number please reply to me.
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I recently bought Total Security. How can I switch to Premium Security?
I recently bought Total Security. How can I switch to Premium Security?
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Each device appears twice on "My Devices"
Why
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Can't contact Bitdefender server - Unable to connect to the server
Downloaded Bitdefender yesterday as replacement for Kaspersky. Unable now to connect to server. I use Firefox browser. My wife is on same home network and can connect. She has not yet downloaded Bitdefender. Can you advise? Thanks.
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Automatic Payment OFF
Hi, My renewal date is coming up and I need to take it off of the Automatic pay. I went to Settings but the "My Payment" & "View" info is not there, Just My Name & D with the Bell beside it only up Top … The Security says on 1 Device /Install (white button) The other 2 buttons are Blue to install or activate (Not needed)…
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Subscriptions not showing
I have Bitdefender on multiple machines, subscribe to Bitdefender Safepay, subscribe to Netgear Armor (powered by BD), and just purchased an extension to my VPN subscription…yet as the attached document shows, I supposedly have NO SUBSCRIPTIONS. I have requested the Activation Code for the VPN extension, yet nothing works.…
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Bitdefender; adding devices
I have Bitdefender Total Security which lets me protect 5 items. I have one item protected but when I try to link additional items, I get the following message: "This device isn't fully protected. The Bitdefender security product isn't assigned to a subscription on this device". I have the subscription key for Bitdefender,…
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License upgrade
Hi, I currently have the Total Security license. How can I upgrade to Premium Security Plus without having multiple licenses in Central? Greetings
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Individual vs Family Subscription
I am looking to renew my subscription Next to password manager and vpn there is a x1 in blue. Do I need to go up to family plan to have me and my wife's accounts supported? Thanks