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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: [email protected];
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Central & Subscriptions

Tips on using Central account and how to manage your subscriptions.

Why am I paying $59 for the renewal of VPN when the website says I can get it for $29?
I just noticed that my VPN was renewed for $59 when I can buy it for $29 online?
Should I sign out after each session on Bitdefender Central?
Newbie here. Should I sign out after each session on the Bitdefender Central dashboard? Do you recommend a sign-in and sign-out each time I access it?
lost "central" on computer
Hello, please help! Some tech savvy (most definitely not me!) person inadvertently lost my Bitdefender Central "go to" icon and any way to access my account. I therefore cannot access my account to see notifications, fix problems, scan etc. Can someone assist me in a VERY EASY way to reinstall this feature, as I need my…
Merge subscriptions
I have an existing 5 devices 1-year subscription due to expire in November 2023. The subscription is on my yahoo.com email account. I bought a 10devices 1-year license to cover more devices and extend existing devices, but mistaken activated it on my gmail.com email account. Please is it possible to merge the two…
Geen ikoontje
Van Bitdefender Central krijg ik wel een snelkoppeling op mijn bureaublad (windows laptop), maar geen mooi ikoontje zoals VPN en Bitdefender. Hoe krijg ik dat voor elkaar?
Byta mellan Internet security & Total security
Jag har idag 5 konton med Total security på Windowsmaskiner. När jag nu förnyade upptäckte jag att ett av dessa inte var total security utan Internet security. Om jag här förstått det rätt så är enda skillnaden mellan dem att Total security krävs på andra operativ än Windows. Stämmer det? Bör jag byta så att den Internet…
Bitdefender on 3 devices. I added Premium VPN on 1 device. How do I add to other devices?
I have Bitdefender Total Security installed on 3 devices. I just added Premium VPN to one device. Do I need to download, install, and activate VPN on my other devices?
How do I track my ticket
I got charged automatically for a new year and would like to cancel. I wrote an email with no response. I got a ticket number but no way to search it. Ticket number: 1008676537
I bought the new upgrade and don't fully understand
Greetings, Might be a dumb question. But I upgraded from Total Security to Premium Security and I have the receipt and it shows on my account. I thought it would just automatically update my services in my existing Total Security, but confusion only hit me. It asked me to download a new BitDefender so my question is, do I…
reinstall software
Hi I installed an antivirus plus and uninstalled it in error and then installed it again, but it says the activation code is expired , so what should i do know?
Recovery Key for Bit Defender Password Manager
Hello there, I recently signed up and registered my Bitdefender Password Manager a couple days ago. Upon registration, the program suggested to save the Recovery Key in a safe location. However, I don't remember where I saved it. I was able to sign in using the Master Password for the account. Now the only information…
Dishonest auto-renewal policy
I thought your product was supposed to keep customers safe from online threats. So do you think it is acceptable to take money from a Paypal account with no notification beforehand or afterwards? Even if the answer is yes to the previous question, is it alright to take an automatic payment 209 days before the subscription…
Total protection uninstalled but still working
Hello, I removed an older device from Central and then tried to remove Total Protection from that device. Did not work, also not with the various uninstallation tools. My first purchase was in 2017, so used all uninstallation tools till 2017. After each try I got the message that SOME parts could not be removed (please…
Three device subscription.
I have a three device subscription with only one device using it. When I install on my phone I'm told it is only a 14 day trial. What can I do?
Account Privacy App
Hi, I tried to use the Account Privacy app. I added and email account to veiry if it, try to verify it but I never receive the email with the verification code. I retried this a few times. Always the result: no verification email is received. I added it a different account (#2) and it works fine, i.e. i receive the…
Can I purchase a new special price/offer bitdefender package to add to existing subscription?
I've seen in the discussion forums that you can add more subscriptions to an existing subscription account. I'm to assume that it is to save money to purchase a special offer package to renew instead of having to pay for the pricier renewal subscription.
Cost!
I've used Bitdefender Total Security for a few years now. No issues with the product whatsoever. However, why on earth does a renewal cost $99.99 (Canadian) when the Bitdefender website is offering the same product to new customers for $39.99?!?! Its infuriating! I turned off the auto-renewal and was given an offer of 50%…
How to get the one code activation after renewing the subscription
Hi all, I'm a visually impaired user and I navigate using voiceover and I'm experiencing some trouble in installing again my subscription for Bitdefender Central. Could someone please let me know how I can get the activation code or in general how to install the antivirus? The first time someone else did it for me but I'm…
Number of emails address per Bitdefender account ?
Can I have more than just the one email account linked to my BitDefender account? Can I have both my recovery email address & the email that is currently linked to my BitDefender account connected to the one BitDefender account? So my question is. Can one BitDefender account have two separate emails attached to the profile…
I have Antivirus Plus for 3 Computers one computer thee Device info is wrong?
Device details is Wrong Rename Update Profile Remove STANLEYPHARMACY Device information PROTECTED STANLEYPHARMACY Vendor:Intel Corporate MAC Address:18:CC:18:EC:A6:43 Operating System:Microsoft Windows 10.0.22621.
Allan Ronk
I wanted to upgrade my exisiting bitdefender. What seems to have happened is that I now am paying for 2 versions and have to do a new install to "upgrade" and will now have the new version with overlapping subscriptions. What have I done wrong??? Allan
Move subscription to other account
I have entered the activation code to test account. How can I move the subscription to business email?
I had Bitdefender free, now it's asking for a subscription.
I tried reinstalling ensuring i had the "free" version. still same issue. I have no clue what else to do.
Central page allows showing of threats list
I am not sure that I like this feature. It's not private. It should be optional. I assume that when we access our investments and banking that they will not show up.
Bitdefender internet security
Hello, Where can I find how long my protection is stil running?
Automatic Subscription Renewal Scam. Any Ideas?
Attention new users and ethical beings everywhere, Just renewed my subscription, manually, on the 29/12/2022. And, the scummy way that bitdefender hides informed financial consent by not providing a check box (or ANY OTHER ordinary discoverable option) for automatic subscription renewal is still happening. All new…
How do refunds work
I have had lots of problems with Bitdefender menus so have given up on it, this is another. I remember seeing something explaining how it worked but can'y find it now. I did a request to cancel ( Open ticket: 1008589850 ) at 8:40 euopean time. Having worked for US bank in the Uk I am aware of time differences so remember…
My Devices not showing up correctly in Bitdefender Central
I'm having issues with Bitdefender Central. My devices, three in particular, are constantly replacing each other in Bitdefender Central. I have checked their physical addresses (MAC addresses), uninstalled Bitdefender, re-installed Bitdefender, but the problem is still there. It seems that the device most recently logged…
Help to manage accounts
I paid for a year, but I couldn't get Bitdefender Security to work, it says expired, and validation code is invalid! Bitdefender Central does not come in on my phone! What is going on??
How I connect bitdefender vpn? The problem given in the screenshot is recurring.

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