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I Want To Cancel The VPN Package From My Bitdefender. How Do I Do That?
I Want To Cancel The VPN Package From My Bitdefender. How Do I Do That?
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Auto Renewal
Really disgusted by the forced entry of auto renew credit card details when entering a new subscription code, the lack of a clear cancel auto renew option in Bitdefender Central and being palmed off to Verifone by technical support. What should have been a 30 second entry of a new code has become a whole morning of…
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How to activate Bitdefender Antivirus Free
I downloaded the installer for Bitdefender Antivirus Free from here - https://www.bitdefender.com/en-us/consumer/free-antivirus . I installed the application and now I'm trying to use it. However it insists that I need an activation code or a paid subscription: So, what activation code I need to input in order to use the…
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Windows Anti Theft tools inaccessible from Android App
Hi all, New BitDefender subscriber here for the first time since using McAfee for the past 15 years nearly. So far really love it - having an issue with Central on Android though. I can use the anti theft suite of tools via the Web client of BitDefender central but when I try via the android app, I get greeted with: "An…
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Windows Anti Theft tools inaccessible from Android App
Hello everyone! I can use the suite of anti-theft tools through the BitDefender central web client, but when I try through the Android app, I'm greeted with: "An active subscription is required to enable the bitdefender protection app and perform remote actions on this device." Is this a function disabled by default? Thanks
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I have lost my email address closing land line. Now I can't log on to Central account
I can't log on to change my email address Because I have lost my original email address by closing my land line.
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Setting up Password Protector on a Family shared account?
I sent the link invite and shared and loaded Bitdefender on a family members android phone and will also add her computer. She uses a separate Google Fiber account. We set up her android cell phone first. I had to use my Bitdefender login to connect her phone, how do I set up her password manager, so her account passwords…
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New Subscription Not Reflected
I purchased the total security subscription yesterday with 7 days remaining on my trial. Following day, the BD desktop now shows 6 days remaining. When I try to activate BD, it states your subscription is already active - 5 devices - Valid until April 17, 2026. Subscriptions tab under BD Central shows the Bitdefender Total…
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Puedo cambiar de Solo Windows a Multiplataforma?
Buen día, Tengo la Suscripción de Total Security para 3 equipos Windows, pero quiero pasar a Multiplataforma ya que tengo 2 PC y 1 Mac, es posible? Gracias de antemano
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SecurePass
Is it possible to set up two profiles on securepass so that My wife and I can have our own usernames, passwords and 2FA saves and not accessible to the the other. Currently my plan allows me 10 devices which I share with my wife devices as well. But we would prefer to have our own usernames and passwords stores in our own…
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Auto Renew Utter Mess!
Today 12.14 GMT my "current" sub" does not officially end until 29th April. But I got auto renewed. I would swear I went through the process to end auto. But been getting the annual email bombardment ( seems like forever) but was waiting as I was in the process of replacing upgrading lots of the tech I have covered ( PC's…
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Fresh Windows install
I currently have an active Bitdefender Total Security package. My Windows 10 laptop ran into unrepairable problems so i had to do a fresh install back to factory settings. How do i re-install Bitdefender WITHOUT losing one of my "USER LIVES" Thanks
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premium security
downloaded this today. Had Totalsecurity. VPN is updated to premium, but my Total security still says ineed to extend and stopping tomorrow. So same issue as Dave
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How do I add a 10 x licence pack to an existing 25 x licence pack?
Hi I already have 25 licences of BD. Can you please explain to me how I can add another 10-licence pack (using its activation code) to the 25 licences? Thanks!
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Cant get subscription?
I really wanted to subscribe for BD, for protecting me from that horrible trojan, but every time i go from "subscribe" link, i got this page, but no further links to pay?
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How can I secure Central app en SecurePass app on android with fingerprint or PIN?
I installed the central app and de securepass app on my mobile phone. But I can just open them without any protection like fingerprint or PIN. I tried to figure out how to to that, but I cannot find it How can I do that?
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Early debit
Why have you taken my annual payment 2 weeks early?
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Log in to two accounts simultaneously on the pc
Hi, I find myself in the following situation. My PC is protected by a ‘family account’. I am also logged into Bitdefender Central on my PC with this account. I have now purchased the password manager for myself. Now my question: Can I be logged into two accounts on my computer at the same time? In other words, can I…
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Renewed my Subscription but BDTS still shows "5 Days Left Renew"
I just purchased another 1 year subscription to Total Security and added the code at Bitdefender Central and there it shows my sub is active until next year. However on the BDTS control panel software itself it still says "5 days left, Renew". I have updated BDTS and done a re-boot but it still does not show the new…
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how to cancel auto renewal
hi, website doesn't allow cancelation of auto renewal, can someone help me out i just want to cancel auto renewal of my subscription.
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2FA question
Hi everyone, I have 2FA disabled in my central but every time my IP address changes (my IP changes often as I use a VPN) it prompts a security code that is sent to my e-mail. If I would turn on 2FA does this mean that it will ask a security code every time I want to log in even when my IP has not changed? Or will it only…
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Just paid for a new sub
Where is the activation code at?? Can't seem to find it but I am not a techie. Went to the emails and looked several times I could not find one which I need to get into central.
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Bitdefender central security graph issue
Hi everyone, My bitdefender total security blocked some threats on the 27th of March, the 29th of March and the 30th of March that are shown in the security tab in central but do not show in the graph in the security tab or on the dashboard. This is only for one of my PC's, my other PC's blocked threats do show in the…
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Managing subscriptions and finding someone to help
I was just asked during an audit about why I have 4 different billings for our bit defender account. I have not been able to reach someone to help me understand about the 4 separate subscription charges in November that total $447. We are a fairly tiny company. The website gives instructions to be able to turn off auto…
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How do I join a family account when I already have a single account?
My subscription is about to expire and I wish to get on an account with my mother and brother. I can get the link from their account but it only takes me to a page wanting to download the program. If I click Switch Accounts in the app it goes to a login page. I don't necessarily feel like I want to get their password to…
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Subscription issue
I Bought BD Total Security Subscript And It Says I'm On Trial.
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installed devices count
Hi, I currently have BitDefender installed on three devices. However, in BitDefender Central is says I have four. Two entries are the same device. I noticed that one is my actual laptop and the other (same name) is the WiFi. I wouldn't that qualifies as a different device. True? If so, how do I correct this device count?…
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How to sign in and activate my New Bitdefender Account?
Dear all, Hello everybody, I'm new to Bitdefender and this support forum, and appreciate the opportunity to join you all on it. I downloaded and installed a free version of Bitdefender on my Acer laptop on windows 10, yesterday, and received the email notification to activate my account on the same day. However, since then…
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AUTO-RENEW is now set at 59.99 higher price... discount has been disppeared without notice
[and I'm forced to ask on here because the email support is bad… 4 attempts to send the complaint… including the Catpcha routine, and it just hangs.] Hi Bitdefender Support, I am feeling concerned about this auto renewal of 25.03.2025. Previously, I was getting a significant discount on Total Security Individual, around…
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Error displaying in Bitdefender Central
I have had Bitdefender for a long time and this year I switched to the family one to protect more devices. I have installed the program and did all the updates and yet my Bitdefender Central says the following: This device isn't protected. Install Bitdefender security on this device to keep it safe. It's already included…