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hi every one
i want to change my old email id to new email id anyone suggest me how to change
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Renewing a sub, but removing a device?
I have 4 of the 5 devices used. One PC and 3 phones. My renew date in mid August, I have a new phone which I added to the devices, but I don't want it to renew my old phone as a device. Can I remove the old phone from the device list before the renew?
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Combien de licence/ abonnement je peux avoir sur un compte central.
Puis-je utiliser bitedefender central pour mes clients, ou est-il limiter en place? Si oui de combien est la limite? Cordialement
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Activeer code
ik zou graag een activeer code van jullie ontvangen voor Bitdefender Ultimate Security Groet douwe de Jong
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Fake account payment??
I've received this e-mail. I believe it's fake. My account isn't due for awhile. Failed payment notice for your Bitdefender Premium Security subscription Message BodyYour payment information may have expired.There was an issue with the PayPal associated to your account.Next steps to complete paymentClick on the link below…
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Some remote functions greyed out
Hello, When I first had my "Bitdefender Premium Security" I could use remote commands in the Central (Mobile) App. I upgrade my plan to "Bitdefender Ultimate Security" and now I see that the remote functions are greyed out and say "disabled". When I click on one of the commands I get an error that says: "Use a subscription…
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Completely unable to cancel subscription and request refund.
The annual fee was charged on my account today, but I want to cancel my subscription and get a refund. Anyhow I try to get this done through Bitdefender website it doesnt work. Tried it in Chrome, Firefox and Edge on PC, and tried it on my phone, but when I click on the submit button the site just freezes. Really…
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Updating and deleting old closed emails while adding new emails to new accounts
Sorry but this is a long story. Between 6 and 10 years ago, my son added me to his Bitdefender account. At that time I had a gmail account. Then for a year or two I opened my own, free account with the same email and five or six years ago, I opened [*email removed by @Flexx *] and deleted and closed my gmail account…
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how is it possible to have to pay for another year within 3 months?
I did pay for a new year in april this year. Now is there another message in the central that there will be a payment within 25 days. How can i stop automatic payments? Regards, Marja Kwaak
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Bitdefender Internet Security after update now is Total Security
Hello, Today after an update my subscription changed from Internet Security to Total Security Individual.My subscription still says i have 80 days left which is correct,but now i have a different internet suite. Also i clicked on renew to see what happens and i don't even get the option to select Internet Security.
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How to contact Support directly
I have never dealt with a software company that does not have contacts listed for direct support. I would like to suggest a software improvement but see no way. frustrating.
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subscription cancellation
I was unaware of autorenewal and wish to cancel my subscription. Please advise.
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Remove Norton on new laptop?
I've bought a new laptop. How do you remove Norton. First, remove the app in windows? Or I have to download the remove Norton app? Or, I hope so, Bitdefender fix it when i instal the bitdefender app, bitdefender automatically remove Norton? I am happy with defender, and my subscrition is not at the end? …
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2FA trusted devices
Hi everyone, Since I've enabled 2FA I had 5 trusted devices but only logged in from 2 of them, now 3 of the trusted devices are removed but I did not remove them. Do trusted devices get automatically removed when not being logged in from for a certain amount of time?
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Upgrade Bitdefender total Security to Bitdefender Total Security Individual
Has anyone else received an email from this email address connect@hello.bitdefender.com telling them that your Bitdefender Total security subscription has been upgraded to Bitdefender Total Security Individual? Under What's New it says Bitdefender Password Manager now includes, securing and simplifying your password…
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Bitdefender ask me to reactivate my protection with extra charge after 1 week of purchase
My issue is, my hubby purchased Bitdefender Premium Security on June 21 and after a week there was a pop up says my Subscription ended and was told to reactive it with another purchase. I don't even know am I really being protected from malware now. This is really stressful trying to contact the Bitdefender. I made a…
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Automatically upgraded - can I downgrade again?
My Bitdefender Internet Security is due to renew next month and I was going to look for discounts. But today I was automatically upgraded from Bitdefender Internet Security to Bitdefender Total Security without warning or consent. I then received an email telling me my new renewal price is £84.99 reduced to £54.99. In…
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Ik wil mijn abonnement verlengen.
verlengen met 68*% maar mijn zakelijke account schijnt niet goed te zijn. Graag uw reactie
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Where is my payment history? How do I know how much my my next payment will be?
Hi Why there isn't any information about the payment history and the next bill amount in Bitdefender Central? I want to see how much I've paid until now, and I also want to know how much the next bill will be.
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How do I manage my Premium VPN account?
The Central website is so freaking complicated. I just want to manage payment methods and maybe switch from monthly to yearly payments but for the life of me I cannot find out how to do it. Can someone help me?
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Is there a way to move old device from the old license to the new one
I just buy a new license with more capacity but cant replace the old license that has lower capacity. Is there any ways to move all device from a lower capacity license to a new one?
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Auto renewal notification
Hello On April 29th I received an email with an auto-renewal notification for CAD 79.99 and today I received another email with an auto-renewal notification for CAD 159.99. This is not fair and not transparent. Now I would like to know what I should pay. This is because I canceled the auto-renewal. Please correct what is…
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Unable to renew my subscription
Hi! I have been trying to renew my subscription. Every time I click on the renew button, it will bring me to a page but in Mandarin, and I am not able to view any price for the subscription as well. Is there an technical issue?
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I wish to cancel my Bitdefender subscription
hi , can I ask if I can get a refund for the renewal subscription? And how long will the refund process take? It’s urgent and I need help.!
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Activating Code after Commencing Trial
Hi, I started a free trial and then got an NFR code which I input to Central. Now, the productis running fine and i am veryhappy…the NFR code has worked and this is showing in Central but NOT installed and when i try to run it it does nothing. However, Central tells me that my free trial has 25days left to run (at the time…
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After paying for a subscription all I get from Bitdefender is more requests to sign up.
After paying for a subscription all I get from Bitdefender is more requests to sign up for a subscription. There is NO customer support so how can I get my money back.
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Device Limit Reach?
I had this set up before, but because I had my second laptop repaired and the technician had to re install the Operating system again, It lost access to the Bitdefender Antivirus. and when i set it up again, removing the original laptop. (I have 2 laptop) It kept telling me I'm already at my limit.
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Subscription Renewal
I entered my activation code and received an error message: “This key was already used to generate a subscription”. My account indicates that my subscription has lapsed. Please help me! Thank you!
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deactivation of the auto renewal
Please assist the dasbboard is not allowing me to see my current subscription and therefore will not allow me to deactivate the auto renewal. I have sent two emails through the customer service link.
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where is the code to activate?