-
Fresh Windows install
I currently have an active Bitdefender Total Security package. My Windows 10 laptop ran into unrepairable problems so i had to do a fresh install back to factory settings. How do i re-install Bitdefender WITHOUT losing one of my "USER LIVES" Thanks
-
premium security
downloaded this today. Had Totalsecurity. VPN is updated to premium, but my Total security still says ineed to extend and stopping tomorrow. So same issue as Dave
-
How do I add a 10 x licence pack to an existing 25 x licence pack?
Hi I already have 25 licences of BD. Can you please explain to me how I can add another 10-licence pack (using its activation code) to the 25 licences? Thanks!
-
Cant get subscription?
I really wanted to subscribe for BD, for protecting me from that horrible trojan, but every time i go from "subscribe" link, i got this page, but no further links to pay?
-
How can I secure Central app en SecurePass app on android with fingerprint or PIN?
I installed the central app and de securepass app on my mobile phone. But I can just open them without any protection like fingerprint or PIN. I tried to figure out how to to that, but I cannot find it How can I do that?
-
Early debit
Why have you taken my annual payment 2 weeks early?
-
Log in to two accounts simultaneously on the pc
Hi, I find myself in the following situation. My PC is protected by a ‘family account’. I am also logged into Bitdefender Central on my PC with this account. I have now purchased the password manager for myself. Now my question: Can I be logged into two accounts on my computer at the same time? In other words, can I…
-
Renewed my Subscription but BDTS still shows "5 Days Left Renew"
I just purchased another 1 year subscription to Total Security and added the code at Bitdefender Central and there it shows my sub is active until next year. However on the BDTS control panel software itself it still says "5 days left, Renew". I have updated BDTS and done a re-boot but it still does not show the new…
-
how to cancel auto renewal
hi, website doesn't allow cancelation of auto renewal, can someone help me out i just want to cancel auto renewal of my subscription.
-
2FA question
Hi everyone, I have 2FA disabled in my central but every time my IP address changes (my IP changes often as I use a VPN) it prompts a security code that is sent to my e-mail. If I would turn on 2FA does this mean that it will ask a security code every time I want to log in even when my IP has not changed? Or will it only…
-
Just paid for a new sub
Where is the activation code at?? Can't seem to find it but I am not a techie. Went to the emails and looked several times I could not find one which I need to get into central.
-
Bitdefender central security graph issue
Hi everyone, My bitdefender total security blocked some threats on the 27th of March, the 29th of March and the 30th of March that are shown in the security tab in central but do not show in the graph in the security tab or on the dashboard. This is only for one of my PC's, my other PC's blocked threats do show in the…
-
Managing subscriptions and finding someone to help
I was just asked during an audit about why I have 4 different billings for our bit defender account. I have not been able to reach someone to help me understand about the 4 separate subscription charges in November that total $447. We are a fairly tiny company. The website gives instructions to be able to turn off auto…
-
How do I join a family account when I already have a single account?
My subscription is about to expire and I wish to get on an account with my mother and brother. I can get the link from their account but it only takes me to a page wanting to download the program. If I click Switch Accounts in the app it goes to a login page. I don't necessarily feel like I want to get their password to…
-
Subscription issue
I Bought BD Total Security Subscript And It Says I'm On Trial.
-
installed devices count
Hi, I currently have BitDefender installed on three devices. However, in BitDefender Central is says I have four. Two entries are the same device. I noticed that one is my actual laptop and the other (same name) is the WiFi. I wouldn't that qualifies as a different device. True? If so, how do I correct this device count?…
-
How to sign in and activate my New Bitdefender Account?
Dear all, Hello everybody, I'm new to Bitdefender and this support forum, and appreciate the opportunity to join you all on it. I downloaded and installed a free version of Bitdefender on my Acer laptop on windows 10, yesterday, and received the email notification to activate my account on the same day. However, since then…
-
AUTO-RENEW is now set at 59.99 higher price... discount has been disppeared without notice
[and I'm forced to ask on here because the email support is bad… 4 attempts to send the complaint… including the Catpcha routine, and it just hangs.] Hi Bitdefender Support, I am feeling concerned about this auto renewal of 25.03.2025. Previously, I was getting a significant discount on Total Security Individual, around…
-
Error displaying in Bitdefender Central
I have had Bitdefender for a long time and this year I switched to the family one to protect more devices. I have installed the program and did all the updates and yet my Bitdefender Central says the following: This device isn't protected. Install Bitdefender security on this device to keep it safe. It's already included…
-
Account deactivating
Hello, I purchased an original account about 107 days ago. (3 Total Security users) A problem has occurred since a few days ago. Every day the account gives a message that the account has been deactivated, even though there are 258 days left in the account period. Both on the computer and on the phone. Please help.
-
Questions about acitvation codes?
Hello, Can someone tell me how many activation codes can I activate on Bitdefender Central Account, and also how many activation codes of the same product can I activate. Example: I have 31 activation codes for the Bitdefender Mobile Security, can I activate them on one Central Account or do I have to create 10 accounts…
-
Change billing information in Bitdefender Central
I have been trying to update payment information for VPN and other products. The main Bitdefender Central web page is acting as a wormhole. No coherent way to find out how to do this. Should be able to connect with customer support directly. Any advice would be helpful. Thank you and best regards.
-
Issue with Bitdefender subscription
Hello, I'm experiencing an issue with my Bitdefender subscription. I'm unable to activate my product after purchasing it online. Can anyone guide me on how to resolve this or if there's an issue with my account? Thanks in advance for your help
-
Problem with payment method!
Hello Bitdefender suddenly started to show me that my product is not activated and my account isn't connected to any subscription. It says: "Attention Required. Add a valid payment method and continue to enjoy uninterrupted security." I haven't changed any payment method or anything at all. So, I checked the Bitdefender…
-
Just wanted to say thanks for the amazing deal and adding 2 extra devices question
Hi, I just bought 3 YEARS of BD IS for 3 users for 95 AUD (60 USD) with the coupon in the Edge browser shopping. This is insane and not to have to think about my security cost for 3 years has made me very happy. I think I made one booboo though, cause it is still so early here and I just woke up - I think I should have…
-
how to I get ahold of a person to talk to
i was renewing my subscription and it gave me a new subscription that expires before my subscription would march 31 is my orginal subscription and the 16 ofmarch isthe new whats the deal
-
Upgrade Path via Family Path
Does anyone know if it's possible to upgrade Bitdefender Family Pack to Bitdefender Ultimate Security Family Pack?
-
Automatische Abo Verlängerrung beenden
Hallo, ich kann die automatische Abo Verlängerrung nicht beenden. Ich wurde auch nicht Informiert das im Februar verlängert wird. Ich wollte ein anderes Produkt bestellen und zwar Total Security. Vielen Dank Leone
-
Bitdefender: Billed twice
Hello, it appears I am being "auto billed" twice by Bitdefender. My credit card is being charged twice. May I ask, how can I resolve this? Is there a page on Bitdefender Central to stop the double auto billing? With that said, I do "love" the service Bitdefender is providing. Thank you.
-
Trial Starts for Wrong Subscription
I wanted to a 30-day trial subscription for Bitdefender Ultimate Security Plus (with unlimited VPN) instead I got one for BitDefender Total Security. What can I do? Thank you in advance.