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From Where To Track The Ticket?
Hi Admin. I raised Tickets # 1009455888 for the cancellation of automatic subscription and refund of my amount but did not get any response. I don't know from where to track my ticket, kindly help me. Thanks & Regards, Yoke Zhen
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Used wrong email address for code
Hi all, I placed an order and pay'd for Bitdefender on July 12 but made a spelling mistake on the email. now the code is gone to that address. Can anything be done or do I have to pay again? (I'm sure the code got bounced as it's not lightly to be a working email address)
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WHY IS BILLING DATE 3 WEEKS BEFORE RENEWAL DATE?
Renewal date is Sept. 20, but Billing date is Sept. 5. Why is my Renewal billed so early? Last year Renewal payment went out one day before the Renewal date. This year - if "Billing Date" means the date that payment goes out of my bank account - payment's going out 3 weeks prior.
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Bitdefender App fails to load
I switched phones and now the Bitdefender app will not load. I have uninstalled and reinstalled, changed passwords, checked accessibility, but I cannot get the app to load on my Android phone A15. Help.
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2 identical phones
I am installing Bitdefender on 2 new Samsung phones with identical model number. What is best way to differentiate one from another?
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Direct contact email for Bitdefender the Company?
Hi all As the title says, does anyone know an email for Bitdefender HQ? I want to lodge a formal complaint but I am unable to find any details? I do not want the Customer Service as it is that what I want to complain about. Many thanks
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Does anyone know how to get Bitdefender Central to change their email system
I have tried to change my email on my account, which requires a confirmation from the new email. I have tried resending it multiple times, but either Bitdefender is on a spam blacklist, their server is down, or Bitdefender itself identifies it as potentially dangerous. Go figure. Great job Mail Sysadmins.
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Adding Mobile Security to Internet Security subscription
I have Single user IS subscription and want to get Mobile Security for my android phone. Which is best way to do it - Upgrade to subscription that includes Mobile Security or just purchase separate subscription for Mobile Security.
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How to get the one code activation after renewing the subscription
Hi all, I'm a visually impaired user and I navigate using voiceover and I'm experiencing some trouble in installing again my subscription for Bitdefender Central. Could someone please let me know how I can get the activation code or in general how to install the antivirus? The first time someone else did it for me but I'm…
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Is this real?
Link leads to second attached image.
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Pay for additional services
Couldn't find any Category for my question so picked this one Hello guys, Per PC Net suggestion paid for Bitdefernder Antivirus Plus for 3 devices Laptop/Android/Smart TV. While installing on Android, asking to install additional product for more money. Can someone tell me that I got sucked into a common Scam, buy some……
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Same email address different Activation codes
Hi, Can i use same email address and many different activation (licence) codes?
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Cloned PCs (with different names) Ignored in Bitdefender Central
My Bitdefender Central account shows 7 devices attached when the actual number is 10. When I install a new PC I generally clone a hard drive and use it as a base for the new one. Then I change the PC name and make other changes as needed for that particular device. This works reliably for Windows (currently Win 11 Pro on…
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Antivirus
I'm using Win10 and planning to buy Bitdefender antivirus for one person (household) without VPN. Please advise me the best option for at least two years. Based on experience, I want to become a long-term subscriber of this excellent product. Thanks in advance for the advice. Sincerely.
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ScanSpeeder Blocked
I have had the program ScanSpeeder for a long time and went to use it to scan multiple photos. BitDefender Free is blocking the app. I have tried to add an exception and the app allowed to run and does nothing.
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Recover CD ISO USB Bootable Media
Does Bitdefender not offer a product for a USB bootable media recovery system anymore? I was under the impression that it came with the total security package but I cannot find a download or setup anywhere.
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No activation code
Madam/Sir, Ref:- order ID 238249335 Since I already had 52-53 days of previous subscription,my upgrading for 1 more year wasn't difficult. However, either I lost the email /message providing an Activation Code,and so don't have one. I tried to later type in my previous Activation Code ( for which 53 days' protection was…
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Can I wait a year to activate a subscription from a trusted partner?
Can I wait a year to activate a subscription from a trusted partner? The below quoted answer does NOT answer my question. I need a clear answer. "If you have purchased the product from the official Bitdefender website, your subscription automatically begins on the purchase date, regardless of the Bitdefender Central…
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Removing PC from Bitdefender Central Doesn't Log Out Software Account
Can anyone explain why removing a computer from my Bitdefender Central account doesn't automatically log out the account on the Bitdefender software installed on that PC? This issue only occurs on a PC.
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Can I wait a year to activate a subscription?
When I purchase a license from one of Bitdefender's Trusted Partners can I wait a year to activate it?
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Subscription extension
My current Bit Defender Total Security (5 devices) expires 8 Aug. Instead of auto renewal, I plan to purchase my next subscription from Amazon (Prime member). If I make the purchase now and enter the activation code 20+ days before my current subscription ends, will i lose the 20+ days of validity remaining, or will…
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How to delete account
Hello there, I no longer use bitdefender and wish for my account to be deleted. Please delete it as I no longer have interest in bitdefender. Thank you.
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auto renewal
My internet security renewal is set for december. I want to upgrade to total security, with 10 devices. I'm assuming I will have to cancel my current auto renewal and then select the new product i want? Does total security give me the option to install the full protection for iphones devices? or is there extra items that…
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Defenders of the month free month sub reward causes sync issue in central
Hi everyone, After receiving my "defenders of the month" today (thanks for that BD) 4 of my 6 devices shows as having an issue. I had this same issue in May when receiving the reward and had contacted support who told me "I have synchronized your subscription from our side to ensure all your devices appear as normal and…
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New Activate Code but Bitdefender Shows only 9 days to go
Hi All, I have just added a new activation code with 9 days to go, but BD on-screen still shows 9 days to go. If I go to activate again it simply says already activated. I have re-booted, no difference. Does the 9 days only disappear once the present license expires? Regards…
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I recently resubscribed to Bitdefender Total Security with VPN but I can't reactivate TS
I recently resubscribed to bitdefender total security with vpn but i cant reactivate my total security because i haven't got a code what can i do about this
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ShieldSecureAV scam
ShieldSecureAV is a company that pretends to offer Bitdefender products at a great discount. However, it is purely a scam operation. Once you've paid them, they refund a part of the amount paid and keep around 5$. I can only assume these scammers believe their victims will bot bother contacting their credit card company.
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where can i find the activation code?
Where can I find the activation code?
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Bitdefender central displaying incorrect device sessions
Hi everyone, There is an issue in the bitdefender central when logged in with a windows pc and having a android device added to your account. When first logged in it shows my windows 10 device as normal in "sessions" but after a few minutes it shows it as an android device. When removing the android from central it shows…
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I want To Get A Refund
Bitdefender charged me yesterday for a Total Security Renewal which I am not aware of. I don't want to renew my total security because I am choosing other options. I want Bitdefender to refund the amount that they charged me that I am not aware of.