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email no longer available
i am no longer able to access the email address I signed up with. I cancelled subscription and can no longer receive emails. How can I change email address?
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Can someone help me access my Bitdefender account?
I no longer have the email that I used when I created my account. When I tried to sign it, I get a message that a code will be sent to my email (which no longer exists) in order to confirm that it is me. I want to access my account to update and make some changes.
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Is there a way to arrange the "tiles" for each protected computer listed in Bitdefender Central?
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Do I need to re-install Total Security after downgrading from Premium to Total?
My Premium Security expires tomorrow and I didn’t really use the VPN and I found a good deal on Total Security so I purchased that instead of renewing. Central seems to be telling me I need to download and install Total Security (again). But I’m already running Total Security. I activated the new subscription and it shows…
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Have 'automatic renewal' switched off, but Bitdefender announced that it will renew my subscription
Although I've changed months ago that I don't want to automatically renew my BitDefender account, I've received today (March 7, 2024) an announcement per email that my subscription for Bitdefender automatically will be renewed as of March 14, 2024. First of all this is totally unacceptable and secondly this is agains…
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How to cancel the autorenewal if I purchase a subscription on eBay using PayPal?
Yesterday I purchased a Bitdefender Total Security subscription key on eBay for 3 devices and 1 year using PayPal because it's cheaper than purchasing it on the Bitdefender website, I received my key via email and I activated the key in the Bitdefender Central with no issues, it worked and everything is good for 1 year.…
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Bank information Plan Renewal
Hi and Happy new year, I've used Bitdefender for about 2 years and its coming up for renew, I purchase an activation code for another year only to be sent to a renewal plan asking me to ad my backing info. for 84.99 I not want to do so, and had no help from Bitdefender seller? and was told it was a seller from Bitdefender…
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How to cancel the autorenewal if I purchase a subscription on eBay using PayPal?
Yesterday I purchased a Bitdefender Total Security subscription key on eBay for 3 devices and 1 year using PayPal because it's cheaper than purchasing it on the Bitdefender website, I received my key via email and I activated the key in the Bitdefender Central with no issues, it worked and everything is good for 1 year.…
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Cannot authorize the request. Please review the form and try again!
Am trying to change my password and i got this message
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Cannot Reset Password At Login
Hello, I forgot my password to my account associated with the email [email removed by admin]. However, every single time I try to reset my password, I receive the same error message. "Oops, something went wrong while resetting your password. Please try again later." I have tried several dozen times over the course of…
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I need to five devices to use on my current total security plan.
I no longer need the 10 device plan as I am only have five devices. I would like to reduce the number from 10 to 5 on my renewal. How do I do this?
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got a new subscription
my vpn ran out got a new subscription paid for it but no email to activate it showed up in my email
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Subscription renewal with updated payment information
My subscription expired even though I tried twice to have it continued. Now I want to take advantage of your offer of 54.99 to renew for another year. How can I get this done? I tried to get the subscription site to accept my updated credit card data, but do not know if that was successful. Fred_1
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Renovacion automatica
Buenas. No puedo desactivar la renovacion automatica. Sigo los pasos pero al ir a mis pagos, no conecta. Pido a 2 checkout, el codigo para Myaccount, pero no puedo conectar. Al renovar la VPN, tambien me paso, y estuvieron pasando el cargo por tarjeta recargable, que deje en saldo insuficiente para que no cobraran. Pueden…
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Scam Copilot - is this only one device install?
Was having an issue but reinstall saved the day. Couldn't find a way to delete the discussion.
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Upgrade from Total to Premium
I just purchased Total but want to upgrade to Premium. Prior posts indicate that I will get a credit for my total purchase but that did not happen. Thus - How do I upgrade to Premium without paying the full price?
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Anyone have an issue with getting all your installations to show up in Central
Just recently renewed a Premium subscription and given the devices allowance I decided to add a couple of systems. Started out with 3 devices. Installed number 4 on a system I use for Golf Sim and it came right up in Central, no prob. Installed it on one I had in my workshop that I use for searches and one of my other…
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Why Does Bitdefender Say "Device Limit Reached"?
Ok so I had bitdefender on my last computer but I recently switched computers. However, even though I removed my last computer from my subscription, it still says on my new device limit reached. How do I install Bitdefender now?
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Install 5 devices
I have purchached Premium Security for 5 devices. Is it possible to use 1 device for my child and if he will install can he use his own mailadress or does it have to be with my login data? We tried to install but when the system asked for mailadress my child's adress waas denied. You will understand that i prefer not to…
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The activation code being sent to my email won't activate my account.
The activation code being sent to my email won't activate my account. I can't reach anyone with the 1-805-840-2003 or (888-392-7720) numbers I found online. Why won't the codes being sent to me activate my account and why can't I actually talk to someone insead of continually being told to look up the instructions online.…
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Any suggestions regarding activation infinite loop?
Hi Folks I'm hoping the experts can give me a hand. Platform - Microsoft Surface Pro 11, running Windows 11 (all updates applied) Browser - Edge with Secure Pass Browser Extension. Current situation: Trying to use Secure Pass. When I open the extension, I get the following: When I click on the "Renew Subscription" button,…
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Do you have to be signed into the Bitdefender Central Website before you can use Bitdefender?
Accessing my desktop Total Security Dashboard-settings-I clicked on a tab to require a password to change settings which I thought was a good idea so I clicked on it. It asked for my password so I gave my main Bitdefender Central Website password and It did not accept it. I know no other password? So then I go to the…
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Scan vpn I bought the complete
my device won’t scan or anything. Any bitdefender site I try to go on shows a blank screen. I just bought it
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cancel and then upgrade
I purchased Total Security on 09/09/24. I would like to upgrade to Ultimate Security, but I have 9 months left on Total. Can I cancel and get a refund and then buy Ultimate?? Or what's the best thing to do?? I don't want to wait 9 months to upgrade. Thank you for your help.
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VPN & naming device
In Bitdefender Central how to name the devices at the dashboard
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Family Plan vs current plan
Hi, I am confused by online offers to upgrade my current plan - Bitdefender Antivirus. The family plan is attractive, however, I have some questions. 1) does this replace my current plan, or is it in addition to it? 2) I got two offers in my account, one for $59 and another for $69. What is the difference? I would be…
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How do i Extend my subscription? Only getting option to add year from today?
Hi, I have BD Total security with 80 days left. I bought a year subscrition in black friday, when i try to add it, says it's valid, but only gives the option for a year from today, not the extend my current subscription? Regards James
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When buying at BestBuy, subscription starts when enter activation code? Valid for how long?
When buying digital download at BestBuy, subscription starts when enter activation code (or when purchase)? Activation code is valid for how long? My current subscription ends in 3 months. If I buy a Black Friday special now from BestBuy or other retailer, can I wait 3 months to activate it or my 12 months starts now? The…
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Get reminder to extend
I subscribed to ultimate bitdefender, yet I keep getting prompted to 'extend your protection 12 trial days left' Dieter Evertz, [*email removed by @Flexx*]
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Auto renewal impossible to access
I had already an account and bought through a 3rd party a code for another year. When inserting the code I was forced to give my creditcard details otherwhise I could no complete. Now for me it is impossible to cancel the auto renewal, I want to decide myself if I want to renew my suscription but Bitdefender is making this…