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Which Product is right for me?
Hello, We are a small company with seven users (5 Macbooks and 2 PCs). We do not have our own servers and use GoDaddy's email service and Microsoft's cloud services. Which product and set-up is the best for us? Thanks, Alex
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Explanation of Subscription Agreement?
3.1, Your Responsibilities: … "All messages You transmit through Bitdefender Solution shall identify You as the sender." What, precisely, does that statement mean? Does Bitdefender have a means from which a user can send messages from within the Bitdefender application? Does it somehow tag emails or messages from other…
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Installer BitDefender sur un appareil supplémentaire - difficulté
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How can I share my Bitdefender Total Security spare licenses with family members?
Hello Everyone! How can I share my Bitdefender Total Security spare licenses with family members WITHOUT sharing my Bitdefender password with them? I recently purchased the 10 licenses version of Bitdefender Total Security 2024. The plan is to use it for 2 of my devices and share some of the remaining slots with 3 family…
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Why is it so difficult to activate a subscription
First of all, this site is very difficult to get anything done. You make it so hard to reinstall the software on a new computer. Support is non-existant. Can you not make this easier. I am never using this service again due to your problematic install. You take money without asking and you make it close to impossible for…
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My free trial has ended but I can't click on the menu buttons is it normal?
I downloaded a crypto game on VM to see if it's legit. I got a warning from Bitdefender and installation failed. However I can't click on the menu buttons. I didn't notice this until I check bitdefender but just now. Is it normal because my trial ended? can't click on menu, notifications, and other stuff.
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Should I sign out after each session on Bitdefender Central?
Newbie here. Should I sign out after each session on the Bitdefender Central dashboard? Do you recommend a sign-in and sign-out each time I access it?
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Renewal
By trying to renew his Bitdefender memberschip, my husband got the message that there was allready another virusprotection linked to the PC he wanted to protect. This Mcafee was probably pre-installed. Strangly ony the name of Mcafee has been mentioned in the list of Apps, but without mentioning any Megabites. So there…
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How to disable auto renew of bitdefender and remove payment info
I am having problem. One subscription autorenews and i am having a hard time talking to customer support. I would also like to ask for a refund. I could not even access my account in store bitdefender. In other words i would like to backout. Thank you.
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Renewal
I had bitdefender premium before but somehow renewed to Total Security. How to I change back to Premium?
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EXTEND SUBSCRIPTION
Greetings. I have a Total Security 10 device subscription expiring 21/11/2027. I recently bought an additional two years of protection from the Bitdefender store on Amazon, same product, Total Security 10 devices. Reading between the lines of the site I saw that the maximum extension of a subscription cannot exceed 5 years…
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Refund and cancel subscription
How do I track my ticket? I want a refund and to cancel my subscription because Bitdefender charged me for Bitdefender Antivirus Plus and Bitdefender VPN, which I was not aware of. I don't want to renew because this year I have to pay double the price of last year's subscription, so I am choosing other options. My ticket…
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From Where To Track The Ticket?
Hi Admin. I raised Tickets # 1009455888 for the cancellation of automatic subscription and refund of my amount but did not get any response. I don't know from where to track my ticket, kindly help me. Thanks & Regards, Yoke Zhen
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Used wrong email address for code
Hi all, I placed an order and pay'd for Bitdefender on July 12 but made a spelling mistake on the email. now the code is gone to that address. Can anything be done or do I have to pay again? (I'm sure the code got bounced as it's not lightly to be a working email address)
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WHY IS BILLING DATE 3 WEEKS BEFORE RENEWAL DATE?
Renewal date is Sept. 20, but Billing date is Sept. 5. Why is my Renewal billed so early? Last year Renewal payment went out one day before the Renewal date. This year - if "Billing Date" means the date that payment goes out of my bank account - payment's going out 3 weeks prior.
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Bitdefender App fails to load
I switched phones and now the Bitdefender app will not load. I have uninstalled and reinstalled, changed passwords, checked accessibility, but I cannot get the app to load on my Android phone A15. Help.
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2 identical phones
I am installing Bitdefender on 2 new Samsung phones with identical model number. What is best way to differentiate one from another?
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Direct contact email for Bitdefender the Company?
Hi all As the title says, does anyone know an email for Bitdefender HQ? I want to lodge a formal complaint but I am unable to find any details? I do not want the Customer Service as it is that what I want to complain about. Many thanks
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Does anyone know how to get Bitdefender Central to change their email system
I have tried to change my email on my account, which requires a confirmation from the new email. I have tried resending it multiple times, but either Bitdefender is on a spam blacklist, their server is down, or Bitdefender itself identifies it as potentially dangerous. Go figure. Great job Mail Sysadmins.
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Adding Mobile Security to Internet Security subscription
I have Single user IS subscription and want to get Mobile Security for my android phone. Which is best way to do it - Upgrade to subscription that includes Mobile Security or just purchase separate subscription for Mobile Security.
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How to get the one code activation after renewing the subscription
Hi all, I'm a visually impaired user and I navigate using voiceover and I'm experiencing some trouble in installing again my subscription for Bitdefender Central. Could someone please let me know how I can get the activation code or in general how to install the antivirus? The first time someone else did it for me but I'm…
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Is this real?
Link leads to second attached image.
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Pay for additional services
Couldn't find any Category for my question so picked this one Hello guys, Per PC Net suggestion paid for Bitdefernder Antivirus Plus for 3 devices Laptop/Android/Smart TV. While installing on Android, asking to install additional product for more money. Can someone tell me that I got sucked into a common Scam, buy some……
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Same email address different Activation codes
Hi, Can i use same email address and many different activation (licence) codes?
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Cloned PCs (with different names) Ignored in Bitdefender Central
My Bitdefender Central account shows 7 devices attached when the actual number is 10. When I install a new PC I generally clone a hard drive and use it as a base for the new one. Then I change the PC name and make other changes as needed for that particular device. This works reliably for Windows (currently Win 11 Pro on…
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Antivirus
I'm using Win10 and planning to buy Bitdefender antivirus for one person (household) without VPN. Please advise me the best option for at least two years. Based on experience, I want to become a long-term subscriber of this excellent product. Thanks in advance for the advice. Sincerely.
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ScanSpeeder Blocked
I have had the program ScanSpeeder for a long time and went to use it to scan multiple photos. BitDefender Free is blocking the app. I have tried to add an exception and the app allowed to run and does nothing.
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Recover CD ISO USB Bootable Media
Does Bitdefender not offer a product for a USB bootable media recovery system anymore? I was under the impression that it came with the total security package but I cannot find a download or setup anywhere.
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No activation code
Madam/Sir, Ref:- order ID 238249335 Since I already had 52-53 days of previous subscription,my upgrading for 1 more year wasn't difficult. However, either I lost the email /message providing an Activation Code,and so don't have one. I tried to later type in my previous Activation Code ( for which 53 days' protection was…
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Can I wait a year to activate a subscription from a trusted partner?
Can I wait a year to activate a subscription from a trusted partner? The below quoted answer does NOT answer my question. I need a clear answer. "If you have purchased the product from the official Bitdefender website, your subscription automatically begins on the purchase date, regardless of the Bitdefender Central…