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Counter Intuitive 2 Factor Authentication
I really dont see the point of this feature. I have disabled 2 FA for Bitdefender. Yet, when i lost my phone and wanting to login my account via a stranger's phone, it prompted for a code sent to my email. And my gmail requires 2 FA as well. Like whats the point of 2 FA for bitdefender, leave those feature to email…
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Cancel subscription
I signed up for a free trial and there is nowhere to cancel in the app or website that I can see i want to make sure that I'm not on an auto renew I can't see it in my subscriptions with Google play store any help would be greatly appreciated
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Help - registered email no longer accessible, need to change it
I no longer have access to the email address with which my Bitdefender account is registered. It's been awhile since I logged in, I know all my information but I cannot authenticate. Since my old email has been comprised. A swift resolution would be great about now. I feel ****** with no protection! lol
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New Here.... Verifone will not send link or allow me to login?
I have tried to login in to verifone to prevent autorenewal - since will be getting new computer then and will be starting fresh. Also tried to login to verifone to see my account but says not valid, yet it is…. been waiting for link says will send to me email, but never does…….. I feel this is happening on purpose. Also…
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Can't contact BitDefender - urgent subscription advice needed
I am trying to contact BitDefender urgently but the email function is not working - I enter my query and it just scrolls, then the Capcha times out. Same on different devices. I can't get through to anyone on the phone either, just been on hold for 30 minutes I installed a trial of Password Manager which has now expired…
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autorenewal/regular customer
Why your company don't have automatic 50% discount on autorenewal for your regular customers? only by clicking manually on your site? Really don't understand that. I have to every year buying on your site for discount because on auto renewal i have full price, this is very hurtful.
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Hello, I've noticed in the Bitdefender Central that my windows pc say Windows 10
I had to get rid of that HP ssd because it wasn't compatible for windows 11, so I bought an Acer SSD with windows 11, doesn't the Bitdefender automatically detect what windows version I am using? It is Windows 11 Home I am using, and if not, how do I change it?
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Android malware Not cleaning
Im using bitdefender android app .the app show your device is risk notification . But touch the view theards button.next page your device is safe message showing in the app. Repeat the notification show malware notification again. I also full scanning but not clear the problem.anyone solution please tell me the solution
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How to tell one computer from another on subscription list
I've gotten a new Windows 11 computer since last year and it's showing two desktop computers on my subscription. I don't have the old one anymore but I don't know how to tell which one should be deleted from coverage. How does one tell which computer is which so the adjustment can be made? I hate that you can't just call…
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Renewal notices going to my old email
Back around August 2024, I changed my email. Went through the process and verified it. All email started coming to the new email address. In the last week, I received renewal notices on my old email address. Logged into Bit Defender Central to verify. Yes, it was due to expire in a few days. So I renewed it. I then get a…
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Why did my Bitdefender Premium Security subscription randomly get extended
Hello, It is currently 2025 Jan 16 and I was expecting to renew my Bitdefender Premium Security on Jan 24 2025. However, I looked into my Bitdefender Antivirus, and it showed that my subscription was going to expire in 40 days instead. I took a look into Bitdefender Central, and I notice that my subscription was extended.…
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how to connect via chat/online to somebody from Bitdefender to help me...
How do I connect via chat online to someone from Bitdefender to help me?
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How to cancel a device when it is no long exist to uninstall Bitdefender?
My old PC is dead and I had no chance to uninstall Bitdefender. How could I remove it for it occupied 1 of my device number? I can't contact with chat function as before, had this function been canceled?
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Is this a good deal or is it better to wait for Black Friday?
4 days ago I purchased Bitdefender Total Security for 3 devices & 1 year on eBay, it wasn't a good deal but at least it was cheaper than purchasing it from the Bitdefender website so I went along with it and got it from eBay, but now I'm seeing an even better deal…
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email no longer available
i am no longer able to access the email address I signed up with. I cancelled subscription and can no longer receive emails. How can I change email address?
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Can someone help me access my Bitdefender account?
I no longer have the email that I used when I created my account. When I tried to sign it, I get a message that a code will be sent to my email (which no longer exists) in order to confirm that it is me. I want to access my account to update and make some changes.
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Is there a way to arrange the "tiles" for each protected computer listed in Bitdefender Central?
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Do I need to re-install Total Security after downgrading from Premium to Total?
My Premium Security expires tomorrow and I didn’t really use the VPN and I found a good deal on Total Security so I purchased that instead of renewing. Central seems to be telling me I need to download and install Total Security (again). But I’m already running Total Security. I activated the new subscription and it shows…
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Have 'automatic renewal' switched off, but Bitdefender announced that it will renew my subscription
Although I've changed months ago that I don't want to automatically renew my BitDefender account, I've received today (March 7, 2024) an announcement per email that my subscription for Bitdefender automatically will be renewed as of March 14, 2024. First of all this is totally unacceptable and secondly this is agains…
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How to cancel the autorenewal if I purchase a subscription on eBay using PayPal?
Yesterday I purchased a Bitdefender Total Security subscription key on eBay for 3 devices and 1 year using PayPal because it's cheaper than purchasing it on the Bitdefender website, I received my key via email and I activated the key in the Bitdefender Central with no issues, it worked and everything is good for 1 year.…
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Bank information Plan Renewal
Hi and Happy new year, I've used Bitdefender for about 2 years and its coming up for renew, I purchase an activation code for another year only to be sent to a renewal plan asking me to ad my backing info. for 84.99 I not want to do so, and had no help from Bitdefender seller? and was told it was a seller from Bitdefender…
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How to cancel the autorenewal if I purchase a subscription on eBay using PayPal?
Yesterday I purchased a Bitdefender Total Security subscription key on eBay for 3 devices and 1 year using PayPal because it's cheaper than purchasing it on the Bitdefender website, I received my key via email and I activated the key in the Bitdefender Central with no issues, it worked and everything is good for 1 year.…
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Cannot authorize the request. Please review the form and try again!
Am trying to change my password and i got this message
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Cannot Reset Password At Login
Hello, I forgot my password to my account associated with the email [email removed by admin]. However, every single time I try to reset my password, I receive the same error message. "Oops, something went wrong while resetting your password. Please try again later." I have tried several dozen times over the course of…
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I need to five devices to use on my current total security plan.
I no longer need the 10 device plan as I am only have five devices. I would like to reduce the number from 10 to 5 on my renewal. How do I do this?
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got a new subscription
my vpn ran out got a new subscription paid for it but no email to activate it showed up in my email
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Subscription renewal with updated payment information
My subscription expired even though I tried twice to have it continued. Now I want to take advantage of your offer of 54.99 to renew for another year. How can I get this done? I tried to get the subscription site to accept my updated credit card data, but do not know if that was successful. Fred_1
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Renovacion automatica
Buenas. No puedo desactivar la renovacion automatica. Sigo los pasos pero al ir a mis pagos, no conecta. Pido a 2 checkout, el codigo para Myaccount, pero no puedo conectar. Al renovar la VPN, tambien me paso, y estuvieron pasando el cargo por tarjeta recargable, que deje en saldo insuficiente para que no cobraran. Pueden…
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Scam Copilot - is this only one device install?
Was having an issue but reinstall saved the day. Couldn't find a way to delete the discussion.
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Upgrade from Total to Premium
I just purchased Total but want to upgrade to Premium. Prior posts indicate that I will get a credit for my total purchase but that did not happen. Thus - How do I upgrade to Premium without paying the full price?