I renewed my subscription but my bitdefender app still says my subscription expires in 2 days?

ell10

I entered the activation code sent to me by email and still nothing.

Flexx

https://community.bitdefender.com/en/discussion/92114/i-renewed-my-subscription-but-my-bitdefender-app-still-says-my-subscription-expires-in-2-days

I will be tagging bitdefender staff members who will be checking on your query. If they ask, kindly share the activation code with them via private message and they will directly apply it to your bitdefender central account.

@Alexandru_BD, @Mike_BD - can you check on this !

Regards

Gjoksi

Hello.

First, log out from your Bitdefender Central account.

Next, open the Bitdefender program on Windows, and do this:

In the next dialog boxes enter your e-mail and password that you used for your Bitdefender account and subscription and click on "Sign in".

You are done.

In Bitdefender Mobile Security, click on the "More" menu and on the top of the dialog box, click on your account name, then click on "Log out of your account".

In the next dialog boxes enter your e-mail and password that you used for your Bitdefender account and subscription and click on "Sign in".

You are done.

Wait a few seconds and sign in back to your Bitdefender Central account.

Now, in Bitdefender Central, you will have displayed the correct number of protected devices with the correct Bitdefender product installed on each device.

If that didn't help, try uninstall/reinstall the Bitdefender products on both Windows, by using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

and Android.

Finally, if that also didn't help, you should contact Bitdefender Consumer Support:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

because ONLY THEY can have access to your Bitdefender Central account and your activation code.

@Alexandru_BD and @Mike_BD Please, take a look here.

Regards.

Alexandru_BD

Hello @ell10, welcome to the Community and thank you for renewing your cybersecurity solution with Bitdefender!

Performing a switch account task should help synchronize the product with the active subscription in Central. That being said, the product draws its validity and configuration from Central, where the code is redeemed.

Once a subscription is attached to an account, it remains there and every time you install Bitdefender on a new system, using your account, it is automatically logged in and the number of days the product is valid for is recognized by the product.

The activation code is no longer needed in the installation process, as all installations are managed directly from your Bitdefender Central account. The code can only be redeemed once.

After checking your account, I have noticed that you currently have a laptop running on Windows that is protected by Bitdefender. The expiration date displayed should be 2023/06/12. Kindly let us know if the date is accurately displayed in both Central and in-product.

Best regards

MTree

My account says my subscription is paid until end of December 2024 but Bitdefender is suspended on all my devices with the note that my subscription ended May 29 2024. I paid for a one year subscription at a special $99 rate last December

Scott

https://community.bitdefender.com/en/discussion/comment/339889#Comment_339889

Hello,

You should contact support from here:

https://www.bitdefender.com/consumer/support/help/

Select, Purchase & Manage Subscription, and go through the prompts until you get to the black Contact Support box. You will have the the options of Chat, Call or Email. Chat is the quickest way to get thing started, phone support is not toll-free.

Kind regards

MTree

Thank you. I tried it but I'm caught in the electronic response loop. "Contact" takes me back to the selection menu. I don't see any offers to "chat l, call or email."

Scott

https://community.bitdefender.com/en/discussion/comment/339893#Comment_339893

Hello,

I just tried on my end with Chrome, and it seems to be working, the Chat box did open. Maybe try a different browser, clearing the history/cache/cookies, and if you're using a VPN, try disabling that?

https://www.bitdefender.com/consumer/support/help/

You should be able to see, get to this point when you answer the 3 previous questions then tick the Contact Support box which opens up the 3 support options.