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Payment issues for renewal subscription

M.Mani
M.Mani
in Central and Subscriptions

Dears,


I have already an active subscription for Bitdefender Total Security and I paid the renewal fees. But Bitdefender is periodically trying to withdraw the re-activation fees from my bank’s account for the same active subscription.


please, help me to get a solution for this issue if you have

Answers

  • Gjoksi
    Gjoksi mod

    Hello.
    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
    https://www.bitdefender.com/consumer/support/help/
    Chat is the fastest way to get in touch with Bitdefender Consumer Support.
    Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
    NOTE: Bitdefender telephone support is not toll-free!
    Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
    Regards.

  • M.Mani
    M.Mani

    Thank you Mr.Gjoksi

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