You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Payment issues for renewal subscription
![M.Mani](https://community.bitdefender.com/applications/dashboard/design/images/defaulticon.png)
Dears,
I have already an active subscription for Bitdefender Total Security and I paid the renewal fees. But Bitdefender is periodically trying to withdraw the re-activation fees from my bank’s account for the same active subscription.
please, help me to get a solution for this issue if you have
Answers
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Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
Regards.1 -
Thank you Mr.Gjoksi
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