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Login / Authentication Hell Loop

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Hi, yesterday, i moved from BD Wallet up to the new BD Password Manager and after it was done, i got stuck in an nightmarish authentication loop :

1) All my passwords are stored in the new BD Password Manager.

2) The new BD Password Manager browser extension is installed and working fine.

3) I click on the extension and it asks me to Sign in to my main BD account.

4) I enter the correct information to Sign in and it is accepted.

5) But for some reason, it wants to validate my identity (2-step verification).

6) It sends a verification mail to my valid email adress.

7) To get into my valid email adress, i need that password.

8) That password is stored in my new BD Password Manager.

9) Goto step 1).

So i dont have access to any of my passwords anymore. No Bank No Amazon Nothing

Answers

  • Alexandru_BD
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    Hello @shopping159753,

    Are you refering to your password for the e-mail address associated with Central?

    Are you required to validate your account using 2 Factor Authentication by any chance?

    The password should be available in the previous Wallet.

    If you cannot retrieve it, you can reset it or disable login at startup.

    Premium Security & Bitdefender Endpoint Security Tools user

  • NJ_Guy
    edited June 10
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    I'm having issues with the 2 step verification also. If I'm at my PC, a code sent via email isn't too bad. But when I try to open anything bitdefender on my android phone, like the password manager, an email verification is a pain. Look, I'm old and multitasking with my phone is not going to happen. A code sent via text I can handle. Better yet, in this reply sent 1/22 by Alexander_BD he says it can be disabled at start up. I find this very confusing as, please first state the platform your starting at (android PC??) then what piece of the bitdefender puzzle (Central, password manager, bitdefender anti-virus). I have all three applications on my PC and android. So step by step instruction would be helpful. So instruction like "starting on your PC, open bitfender X, when you open X go to…you get it. Just a side comment. Bitdefender Central is a down right mess. Threats blocked?? bunch of ads?? A pinball machine is less distracting.

  • Alexandru_BD
    Options

    Hello @NJ_Guy,

    If you are referring to the 2-Factor Authentication (2FA) for your Bitdefender Central account, check if this article helps:

    https://www.bitdefender.com/consumer/support/answer/1581/

    If you don’t want to enter a 2-Factor Authentication code every time you sign in to your Bitdefender Central account, you can mark your device as trusted. Detailed steps are available in the attached link.

    I hope this helps. If something is unclear, let us know.

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user