Hello,
I was trying to reach through customer support, through email and now this way. Please get me the correct support. I will spam any forum I wish until you get this right.
Actual ticket:
Device management versus the number of licenses is an absolute mess.
I had Total Security installed on multiple Windows and 1 Android initially. All devices showed up at the dashboard as such. I had the maximum nr and removed some to free up space.After downloading, installing and logging in to Bitdefender through the Google Play store, everything became one big mess.
The app on the second Android device will only show the 14-days trial period for mobile security in the app itself, as well as
in the subscription panel of the desktop browser, in Bitdefender Central. Obviously I don't have a separate mobile subscription, but it got listed their somehow in the first place.
That dashboard did show it as 5th device however. I rebooted the Android device and reinstalled the app. This time to be sure instead, I used the download link for Total Security from
Central and through email.
Also because the older (1st) Android device was listed there all the time without any issues, for a long time already. Unfortunately, again the Android app on the 2nd android device was giving me the 14-days trial period. Uninstalled the app again from android. In addition, I started cleaning the managed device through the subscription panel.
Next, there was a (browser or Central ?) delay and possibly through some refreshing bug as such, now more devices were unlisted. These now show up in red being 'at risk". You understand that this is becoming too cumbersome and most likely I have to run all devices from scratch in the worst case, without any guarantee either Central or the apps will get it right.
To me that's a serious issue. In all irony, I already missed out a certain deal earlier where I would get 10 devices for the same price of 5. Now I can't even properly registers 5 devices using different platforms.
I can't even submit a ticket for the maniest attempt because of some CAPTCHA issue...Even after several refreshes, logins and reboot?
I can't send an email to BD support, because the mailbox isn't 'monitored'.
Where did I get this subscription for: To have myself bugged or to rest
assured using properly working security software? This is a crime!