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Bitdefender Central does not show correct subscription information
Hello, I have both Bitdefender Central for my personal home computers, as well as a license for GravityZone Business Security. My Issue is that when I go to view my subscription, there are no options to renew early or cancel subscription. When I view my payment information, it shows the information for my GravityZone…
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variation de prix pour premium
bonjour j’ai une boite de promotion qui ouvre en bas a droit de mon encrant elle m’offre de migrer a bit defender premium sécurité je clic et l’offre est 44.99 et quand je viens pour payer ces rendu a 94.99 ces quoi ces une fraude quoi
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sign in problem
I am locked out of my account. Have changed password but after in-putting email and password the system just returns to the sign-in page
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I can't switch account...
when i click on switch Account nothing happen. there no information on my account.. i faced this problem after restoring my windows to a previous backup version using Macrium Reflect. i tried multiple times to uninstall Bitdefender and reinstall but when it finished it won't open only a grey icon of Bitdefender in the task…
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Total Security vs Premium Security
I currently have a Total Security subscription. The 'Offers' tab is promoting Premium Security or Premium Security Plus. What is the difference?
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Renew a lapsed subscription to start at a later date
Due to some very bad information I was given last year, I went with a different antivirus solution. While it is OK, I always preferred the Bitdefender approach. Now that I know I was given bogus information, I'd like to reinstate my protection. My existing protection covers me until early September, but I'd like to take…
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unmerge supscription
Hello Comminuty. I need a help to seperate a supscription, recently i has paid a new subscription and bitdefender automically add a new period on it, and i need to seperate this subscription. any help please
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How can I clear the history of blocked threats from Bitdefender Central?
I think there has to be some way to clear the history of blocked threats in Bitdefender Central to protect the privacy of each user. What do you think and do you know a way to do it?
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How do I add a missing PC in central
Just noticed my latest PC, windows 11, was missing in central. Did an Uninstall/reinstall but still missing. cannot find any help. Anyone any ideas please?? Cheers, David
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Abusive auto renewal despite previous Paypal automatic payment cancellation
I cancelled the automatic renewal on my paypal account two month ago, I did not want to renew my subscription that expired July 7. Much to my surprise, and without any authorization or notice, Bitdefender managed to charge a 60 euros renewl to my Paypal account yesterday July 7. This is unacceptable, and illegal. I have…
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How can I upgrade from Total Security to Premium?
I have had Total Security for my first year, it will end soon. Now I want to upgrade to Premium, but I can't do that from my current subscription. I can only choose Premium as a new subscription but not from my Bitdefender account, it can be done just as if I was a new costumer. How can I do?
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How to add device without sharing username/password?
Hi I purchased the premium security which allows me to share the subscription with 10 other devices. Now I'm trying to share the subscription with a family member. I followed the instructions here https://www.youtube.com/watch?v=skI4VlaD8Ws. An email gets sent to my family with a link to download Bitdefender. But when…
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Bitdefender Family Pack 2020 Unlimited (36m.) ESD that changed to 15 HW - CLEAR FRAUD
hello i have bought Bitdefender Family Pack 2020 Unlimited (36m.) ESD producent code: BDFP-N-3Y-NL in 11.12.2019 there was clear information that Unlimited amount of Hw can be used (it was working properly for some time until now....) and today i can see that my unlimited license was changed to limited 15 Hw wihtout…
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how to connect via chat/online to somebody from Bitdefender to help me...
How do I connect via chat online to someone from Bitdefender to help me?
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Can't Access Email For Password Reset
So, I had bit defender running smoothly on an old laptop, and had more or less "set and forgot" it. I never logged out so I could run scans and get alerts when it was needed. However, I have a new laptop, and the university email I used to make my bit defender account was deleted when the university became insolvent. I do…
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lost account
Hi I'm having trouble locating login in to a second account i have an account that expired a few days ago and want to activate the other account i see that the other account has a subscription till may 24th 2025 can you advise what i need to do as carnt activate it please i have a few original details does anyone no…
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i have a sub from best buy for until 2025 expires but i did and update to my laptop
my Vpn is not showing on its asking me for a pin password to access how can I get that? when my sub for don't expire until 2025? do I have to ask best buy where I bought this laptop and have a sub with? I don't know where to get the access PIN to verify.
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Central app on Android frequently fails to load
Since I reset the data of the Bitdefender Central app on my Android phone, it fails lo load data. The website is still ok, so it looks like an issue with the app. After the login procedure (2-factor authentication via email) the app now most of the time doesn't fully launch. It frequently gets stuck on the screen you can…
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Anyone ever heard of Antivirus Solutions?
They are offering 3 years of Total Security for $75.00. Very tempting but I cannot find any info on them. Thanks
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I am trying to cancel the auto renew function for Bitdefender VPN
I follow the proscribed method: Go to my payments but in each and every occasion the following appears:- " We are experiencing an internal server problem. Please wait to be redirected or you can try again later." Why is this???
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Refund
Hi admin, I raised ticket #1008446672 about having my refund from the automated renewal of Total Security. I just purchased my own subscription separately this morning already. I don't need another one. I'm also slightly panicking since those were my last funds as I am a working student. Please assist me as soon as you can…
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How do I fix number of devices?
The number of devices on my subscription is incorrect. I have deleted some devices but the system says I have reached the limit. Very frustating! Can anyone help? Can I ring someone...
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i buy antivirus + vpn
I bought an antivirus and vpn license for a year, however in my bank account appears frozen money and the bank tells me that effectively the charge was made by bit defender but that you have frozen I have authorization number and all help please
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Product has expired
I just purchased Bitdefender Total Security but my icon at the top menu says: Product has expired, even though I have used my activation code properly and my Bitdefender Central correctly indicates that I have 360 days to go until my 365 days subscription ends. Thank you for your help gentleman, Chino1776
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device names
How can I customise device names in Bitdefender Central?
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Upgrading to Premium
I've just bought (yesterday) a subscription to Total Security and was wondering if there's a way to upgrade without having to purchase an entirely new subscription?
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Effective date of download
I just purchased and downloaded an update to my Bitdefender internet protection package. Does this new purchase become active the day I bought it or when I active it? My current subscription expires in late July, so I'd prefer not to activate my download until the old version is about to expire.
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I want to cancel my Bitdefender Password Manager subscription how do I do this please??
I would like to cancel my Password manager please can you help?
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Can't activate Bitdefender on another device without logging in with account credentials
Hello, I am having difficulty with installing Bitdefender on additional devices. I have been able to install it on other devices in the past following the instructions online by sharing the link from central to the persons device no problem. However, now it requests that the user inputs the account credentials, which did…
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2checkout
Why am I not getting an email from 2checkout to update my CC#? Email on account is correct.