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contact support
I am finding it impossible to get through to Bitdefender support. I tried to add a new device onto my Total Security package, and I have now started a 30 day trial in addition to my subscription. The webpage times out every time I try to contact someone. Help!
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Password
I have reset my password in Bitdfender Central. I am trying to download something from Canva. I have never had a problem downloading until I installed Bitdefender. I was going to add Canva to my safe applications. Bitdefender is asking for a password. Every time I enter my password, it doesn't do anything. It just wiggles…
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Total Security VPN
I have Total Security, but my VPN is limited. Can you fix it for me?
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Problem with Password manager subscription when purchased prior to trial end date
My Password manager trial subscription is set to end in a couple weeks on April 20th so I purchased a one year subscription today. The problem is when the new subscription was activated it did not recognize that I currently have a trial subscription already installed and running. It changed the password manager…
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I am very confused with your subscription process.
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Get error: "Oops, something went wrong. Please try again later" after installation
1- I installed BitDefender Antivirus Plus. 2- After installation procedure, BitDefender starts for the first time and asks for a BitDefender Central Account to assign my product. 3- I have an already created account with the subscription already activated (10 computers) 4- After a long time, y get the following error…
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Want to transfer Total Security subscription to another account
Hello. I have my VPN subscription and my Total Security subscription under different e-mails and I was wondering if it's possible to transfer my Total Security subscription the account with my VPN subscription. I don't even have access to the email that my total security subscription is under and I'd like to be able to use…
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Subscription Ends BD Total Security Question, Answer needed please.
Hi, I have Bitdefender Total Security and have search for answers to my question, but could not find an answer. When my subscription ends, can I still use the software and what features will I have for protection ? Cheers, Hawke
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Monthly Subscription for Bitdefender Premium
Hi, I would be really grateful for advice on the monthly payment I set up for Bitdefender Security Premium subscription on 31/03/2024. I thought this would be a rolling monthly subscription for 12 months. However, while activating my subscription I noticed the renewal said 30/04/2024. When I clicked on the renewal tab,…
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Problem in Installation
My internet connection is good, but I cant install this apps.
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How do I upgrade Bitdefender versions for Netgear Armor?
So I'm asking here because Netgear support is useless which is why I moved over to paying you guys directly for the subscription. Problem is, Netgear is running one version behind and I don't know how to upgrade to version 9.x for Mac. I have Monterey and I'm running in the bug referenced here:…
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This key has been used already to generate a subscription. Help please
That's what the message says.
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Change email address that is no longer accessible.
2Checkout (now Verifone) is using a email address that was disabled. The BitDefender email address was changed long ago, but this apparently did not get updated by 2Checkout. Therefore I haven't been able to manage subscriptions. The info I have seen online says this has to be changed by BitDefender or 2Checkout, but I…
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family pack....Can one of my family member hack my accounts on my pc!!! payoneer and paypal....
Can one of my family member hack my accounts on my pc!!! payoneer and paypal....
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Why do I have to pay an extra $19 for password manager just to sign up for bitfinder digital protect
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Renewal forces me to give up 59 days of paid-for current subscription?
I received an early renewal offer which is terrific. However, it seems I will lose 59days on my current subscription should I accept. Is this the actual way this works! This happened last year, and frankly irked me.
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How to cancel a device when it is no long exist to uninstall Bitdefender?
My old PC is dead and I had no chance to uninstall Bitdefender. How could I remove it for it occupied 1 of my device number? I can't contact with chat function as before, had this function been canceled?
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Subscription confusion
My Android subscription ran out today. I had been paying £9.99 annual sub for two years and Bitdefender informed me I would have to renew for £24.99 which I thought was too much so was ready to go for AVG. But then, I found today in my Bitdefender Central a new offer of £4.99 for this year then £9.99 every year after that…
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Renewal but not updated on Central!
Hi there, I admit I think I made a mistake renewing bitdefender premium security... First, mobile security is painful! Every 2 to 4 days, it's disconnected on android device and has to be reactivated. This problem has been reported more than 2 years ago here and excepting saying "we are working on it", there's not much…
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Have 'automatic renewal' switched off, but Bitdefender announced that it will renew my subscription
Although I've changed months ago that I don't want to automatically renew my BitDefender account, I've received today (March 7, 2024) an announcement per email that my subscription for Bitdefender automatically will be renewed as of March 14, 2024. First of all this is totally unacceptable and secondly this is agains…
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subscription does not work
I have renewed my subscription and it has been activated, but it does not work on my device because the activation has not been reflected in the program installed on the device. I deleted the program and reinstalled it, and upon logging in, this message appears (sorry we are unable to connect to this server pleas try again…
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Auto Renewal
2nd year running Bitdefender seems to try to get me to auto-renew, even though I'm pretty sure I kept the auto-renewal box unticked?!! I tried many times now to untick this on my subscription page but the function doesn't appear to work (poor). It seems to me that they tried to force loyal customers to auto renew at a much…
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Bitdefender changed my product supscription
I have normally the Bitdefender total security subscribed. But i got at offer to get Bitdefender premium for the rest of my duration. But they have changed my renewable subscribtion to the premium pack and i dont want that. I tried to change my renewable subscribtion to Bitdefender total security again but i cant see the…
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Wrong e-mail at registering and purchasing
Hi everyone, I'm having trouble to connect with my Bitdefender account. I recently purchased Bitdefender Mobile Security for Android and accidentally inputted my wrong e-mail address when registering. Coincidentally, i found out that my e-mail address that was supposedly used for registering and purchasing was already…
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I bought the new upgrade and don't fully understand
Greetings, Might be a dumb question. But I upgraded from Total Security to Premium Security and I have the receipt and it shows on my account. I thought it would just automatically update my services in my existing Total Security, but confusion only hit me. It asked me to download a new BitDefender so my question is, do I…
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Bitdefender Mobile Central App and 2FA
@Alexandru_BD , Bitdefender Mobile recommended downloading the BD Central app, so I did so this afternoon. I could not find a Forum dedicated to the mobile Central app, something you might consider, though I know that you do not want to clutter up the BD Forums. When I entered my Google Authenticator six-digit code, with…
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Auto renewal
Yet again auto renewal happened after I cancelled auto renewal… so now I am stuck with 2 consecutively running copies of bit defender ultimate… very frustrating…
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two-factor login in Bitdefender Central - Wrong activation - How to fix it?
Hello, I think I made a mistake turning on two-factor login in Bitdefender Central and now I'm unable to log in. I read in the community that @Mike_BD could temporarily remove two-factor access so i can log in and reactivate it properly. What data do @Mike_BD need to do that? Could you help me? Thank you
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How do I stop Bitdefender auto renewal?
How do I stop Bitdefender auto renewal? Log in to your Central account and go to My Subscriptions.Access My Payments.To disable auto-renewal click More Details on each Bitdefender subscription that has this service enabled.Click Manage your subscription renewal options.Choose Stop auto-renewal to proceed with the…
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Purchased bitdefender password manager for 1 month
Still didnt got activation codes and unable to use it.