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Bitdefender Mobile Central App and 2FA
@Alexandru_BD , Bitdefender Mobile recommended downloading the BD Central app, so I did so this afternoon. I could not find a Forum dedicated to the mobile Central app, something you might consider, though I know that you do not want to clutter up the BD Forums. When I entered my Google Authenticator six-digit code, with…
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Auto renewal
Yet again auto renewal happened after I cancelled auto renewal… so now I am stuck with 2 consecutively running copies of bit defender ultimate… very frustrating…
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two-factor login in Bitdefender Central - Wrong activation - How to fix it?
Hello, I think I made a mistake turning on two-factor login in Bitdefender Central and now I'm unable to log in. I read in the community that @Mike_BD could temporarily remove two-factor access so i can log in and reactivate it properly. What data do @Mike_BD need to do that? Could you help me? Thank you
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How do I stop Bitdefender auto renewal?
How do I stop Bitdefender auto renewal? Log in to your Central account and go to My Subscriptions.Access My Payments.To disable auto-renewal click More Details on each Bitdefender subscription that has this service enabled.Click Manage your subscription renewal options.Choose Stop auto-renewal to proceed with the…
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Purchased bitdefender password manager for 1 month
Still didnt got activation codes and unable to use it.
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Cost
Bitdefender is getting too expensive. Why do they not offer a Total security solution to include family AV Firewall VPN and at least 1 person Identy Theft protection. I've been a subscriber for over 10 years now but it's looking like I will have to look elsewhere.
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Total Security
I purchased TD which covers 5 devices. As I only have mobile and desktop computer, I'm wondering if there is a different subscription for total security that covers less devices and and may be less expensive to purchase. The only reason I bought total security for 5 devices was as far as my searches showed, 5 devices was…
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Why does my activation code does not work?
[*image removed by @Flexx*] I recently reinstalled windows 11 on my laptop. Since then I'm not able to activate the subscription with the activation code. Kindly help.
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Privacy activation problems - cannot enter mbile phone number
1. I am not really happy with the functionality of activating the identity features. I cannot enter as requested the mobile phone number. It doesn’t work with or without leading 0 and trying later does not help! The manual does not cover that issue. Thanks for ideas
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How do get actual subscription renewal dates, length of subscriptions and cost?
I've used Bitdefender for many years and one of the biggest complaints I have is how they manage their subscriptions. I currently have a family plan that shows two different renewal dates depending on which site you look at. Verifone showed a 1-27-24 renewal date where if you go to Bitdefender-Central it shows a 5-13-24…
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Cannot send support ticket
I cannot send a support ticket. Trying later doesn't work. All other internet features and web pages work. The same result on different servers. ;-) if problems persist contact support thats what I try but it doesn't work - why?
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Total security 10 devices
I have total security 5 devices running out in two days time, I purchased a new total security 10 devices and tried to replace my old subscription with a activation code which has shown up in my account but when I tried to download it it will not open. Is this because my old subscription has a different number of devices?
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2FA does not work on iPad and computer
Hi, i don’t know how I managed to get into my account on iPhone, and now trying to get into my account on iPad and computer and 2FA just not working
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Antivirus Pane Missing from Protection Features
For some unknown reason the Antivirus Pane has gone missing from Protection Features. BD is still running on startup and I'm getting the occasional web-site blocked to BD seems to be working. I noticed about two days ago that BD/Macrium Reflect gave warnings regarding Macrium Image Guardian. I had previously ordered…
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more users in one account
hello, I came across this screen on Bitdefender Central, and I was wondering: Can I add multiple individuals with different statistics to a single account through this screen? If so, what's the difference compared to the Bitdefender Family package? (I currently have Bitdefender Premium Security)"
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The whole Installation/activation is unnecessarily complicated
I have been using antivirus and anti malware programs for about 20 years now and at 81 I have never come across a more complicated and convoluted method of installing the Anti Virus, Total Security and VPN software being offered by Bitdefender. I have taken up the offer of changing from the Free Antivirus to the 5PCs for 1…
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Forget my activation code
Hello all, i have changed my device i deleted the bitdefender app in old device downloaded in new device. Now the new device required the activation code which i forgotten. HOW TO FIND?
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Flash sale?
I received an email offering a 5x device license for $50. But in the shopping cart I see no way too identify my existing account. So it appears it will create a new one and I'll lose the remainder of my current subscription. Am I stuck with the auto renewal price or is there some way to take advantage of the sale?
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How to download Invoice
I want to view my purchase history and load invoices. But when I followed the manual I received, I couldn't find the specified topic. Download & print Invoices in 2Checkout : No email was sent as notified. Download & print Invoices in Bitdefender Central : No topic My payment
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Support cases
Is there an area in BitDefender Central or BitDefender Support where I can view my support cases?
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I wrote to cancel@, when an answer? The worst support ever
I wrote to cancel@, when an answer? No way to manage the subscription from bitcentral. Just give me an answer so I can end this nightmare
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Multiple Bitdefender Accounts
Hey! Silly question: Can I have two separate Bitdefender Accounts created on two different e-mail addresses with different hardware assigned? I know there is nothing to stop me from technical side, however I am wondering is there anything which should stop me from doing that? Like terms of service or anything else? I have…
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Subscription upgrade from 10 to 10+ devices
Hi, I am using Premium Security on 10 devices, just noticed that some family packs include up to 25 devices. I understand that I can install the products on 25 devices, but what 5 accounts means? Is it a limitation on individual account of VPN and Password Manager, but can I still use VPN on 25 devices? Regards
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Cancelation, refund and disabling auto renew
Hello, yesterday i bought a Bitdefender total security program for 1 year from bitdefender's turkish site since it uses the countries currency. But i cant manage my payments or get a link from 2checkout to disable the auto renew. I also sent a mail to the Turkish site. I don't know what to do since the payment is a lot…
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Expired Subscription On Correct Email
I have an expired subscription on the email I want to use and an active subscription on an email that I want to change to the expired subscription email. How do I do that?
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**BEWARE** the 'bonus' offer....
I'm infuriated by the renewal process - EVERY year.... I recently received a renewal 'offer' from Bitdefender with the Subject line: "Strike while the savings are hot"... in the body of the email was this wording: "Renew your subscription early and save big on Bitdefender, named "Outstanding Product" by AV-Comparatives."…
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Delete old email Central Account please as new one created
Hi Hope someone can help here I subscribed to upgrade package, now using a new Gmail account which is safer. This is working well and no problems....... Instead of changing the old account below I just created a new one: My old account, with a previous old email address not required now, had previous subscription which…
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Please CANCEL my subscription!!! Helen Lacko
i HAD a subscription with Bitdefender - I was NOT happy!! When it came time and the "free" period was up and I had PAID for my subscription for the year; I couldn't activate the Checkout subscription that was given to me!!
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Upgrade from Internet Security to Total Security
I currently have a subscription for BD Internet Security, which is valid for Windows devices only. The subscription was renewed in November. Is it possible to upgrade/change the subscription to Total Security so that I can cover additional Android devices? If so, how do I do this?
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Activation problem
Hi all, iam getting sick of the difficulty to activate bitdefender. Bitdefender central sais currently active subscription, while bitdefender tells me i only have so many days left of my free trial and offers a buy now window. It dosent give me the option to enter any activation key. Any advice please.. Nic