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Help - registered email no longer accessible, need to change it
I no longer have access to the email address with which my Bitdefender account is registered, and when i want to log in Bitdefender Central i got next text : Two-factor authentication"It appears you haven't used this device to sign in recently. For your safety, please insert the code we've sent you to…" and it keeps…
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Bitdefender Product Move
I have changed operating systems. How do I move my Bitdefender product from Microsoft to Linux? Dr. D.
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I need to protect minimum 6 emails up to 8, and already have the all-in-one Premium Security Plus.
Good morning, afternoon, evening everyone, I need to protect a minimum of 6 emails up to 8, and already have the all-in-one Premium Security Plus : our familly's 5 first emails are already set. I would like to know how can i buy extra capability for just : 1 to 3 more emails ? ( as we only have 3 laptop for everyone and…
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Jeg har netop fornyet min abonnementer 3 stk.
Jeg kan ikke se på fruens computer at der er installeret en ny version. Der stå der kun er én dag tilbage før den skal fornyes. På min computer står den som aktiveret - hvad gør jeg mon her?
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Activation issue
I have a monthly subscription have four mobiles on I am now trying to put the account on to my pc it is asking me to renew the subscription and for a activation code I cannot find this anywhere please help yet the subscription is active so not sure what is going on why will it not work on the pc I have the VPN working but…
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Not Safe
bitdefender total security needs bitdefender credentials to be put in the devices ( other than the account holder's device ) which is a great security risk. if the link has been sent from the bitdefender central account to someone's device , the security solution should not need the credentials. i ve bought 10 licenses but…
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Forget Bitdefender
New subscription. Microsoft will not verify product and Bit defender unable to assist. Have spent 2 days on this and just as difficult to get my subscription back
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I am unable to download my newly purchased Bitdefender. Can you assist?
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How can I clear the history of blocked threats from Bitdefender Central?
I think there has to be some way to clear the history of blocked threats in Bitdefender Central to protect the privacy of each user. What do you think and do you know a way to do it?
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I have a Total package through by subscription with Best Buy
why do I continue to get solicitation to renew me subscription because it is expiring? I pay monthly.
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Where is my refund?
When the time came for a new Total Security subscription, I paid using iDEAL directly on the Bitdefender website. Supposedly this payment did not go through, even though it was debited to my bank account on 27 June 2024. Per the suggestion of your Tech Support, I paid again on 28 June 2024, using my creditcard. Tech…
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I have a mac (Intel) and the Bitdefender VPN was working, not it isnt
Before I loaded Sonoma (v14.x) I used the vpn for further checks for scanning. After I loaded Sonoma I had problems. I just ignored the VPN would Tnot load. Fast forward until now and I want to get the VPN working I'm now on v14.6.1. I get various errors, and the current one is code 99. the VPN will not connect to best…
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Activation code
I lost the email with activation code. I changed the laptop and I can't have bitdefender on new laptop without activation code... what to do? There s no customer service to contact Thanks
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Partners Device Setup
I have paid the subscription version and sent links for setting up security on my partners devices but it seems that it wants my log in details....... yet surely it should be her details...... surely I don't give her my login details to access such as password manager.... TIA
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Central Login Looping
When attempting to log in into my bitdefender Central, the log in goes into an infinite login loop.
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Family Plan for Android - Singapore
Hi, I am located in Singapore and heard great things on Bitdefender and I would like to give it a try. Current, I have 6 mobile phones and 3 tablets, all Android based and shared within the family. I have a Google play family account and we shared subscription. I browsed thru the app and couldn't find any plans that will…
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I have product key
how can I activate
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Which Product is right for me?
Hello, We are a small company with seven users (5 Macbooks and 2 PCs). We do not have our own servers and use GoDaddy's email service and Microsoft's cloud services. Which product and set-up is the best for us? Thanks, Alex
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Explanation of Subscription Agreement?
3.1, Your Responsibilities: … "All messages You transmit through Bitdefender Solution shall identify You as the sender." What, precisely, does that statement mean? Does Bitdefender have a means from which a user can send messages from within the Bitdefender application? Does it somehow tag emails or messages from other…
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Installer BitDefender sur un appareil supplémentaire - difficulté
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How can I share my Bitdefender Total Security spare licenses with family members?
Hello Everyone! How can I share my Bitdefender Total Security spare licenses with family members WITHOUT sharing my Bitdefender password with them? I recently purchased the 10 licenses version of Bitdefender Total Security 2024. The plan is to use it for 2 of my devices and share some of the remaining slots with 3 family…
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Why is it so difficult to activate a subscription
First of all, this site is very difficult to get anything done. You make it so hard to reinstall the software on a new computer. Support is non-existant. Can you not make this easier. I am never using this service again due to your problematic install. You take money without asking and you make it close to impossible for…
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My free trial has ended but I can't click on the menu buttons is it normal?
I downloaded a crypto game on VM to see if it's legit. I got a warning from Bitdefender and installation failed. However I can't click on the menu buttons. I didn't notice this until I check bitdefender but just now. Is it normal because my trial ended? can't click on menu, notifications, and other stuff.
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Should I sign out after each session on Bitdefender Central?
Newbie here. Should I sign out after each session on the Bitdefender Central dashboard? Do you recommend a sign-in and sign-out each time I access it?
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Renewal
By trying to renew his Bitdefender memberschip, my husband got the message that there was allready another virusprotection linked to the PC he wanted to protect. This Mcafee was probably pre-installed. Strangly ony the name of Mcafee has been mentioned in the list of Apps, but without mentioning any Megabites. So there…
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How to disable auto renew of bitdefender and remove payment info
I am having problem. One subscription autorenews and i am having a hard time talking to customer support. I would also like to ask for a refund. I could not even access my account in store bitdefender. In other words i would like to backout. Thank you.
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Renewal
I had bitdefender premium before but somehow renewed to Total Security. How to I change back to Premium?
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EXTEND SUBSCRIPTION
Greetings. I have a Total Security 10 device subscription expiring 21/11/2027. I recently bought an additional two years of protection from the Bitdefender store on Amazon, same product, Total Security 10 devices. Reading between the lines of the site I saw that the maximum extension of a subscription cannot exceed 5 years…
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Refund and cancel subscription
How do I track my ticket? I want a refund and to cancel my subscription because Bitdefender charged me for Bitdefender Antivirus Plus and Bitdefender VPN, which I was not aware of. I don't want to renew because this year I have to pay double the price of last year's subscription, so I am choosing other options. My ticket…
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From Where To Track The Ticket?
Hi Admin. I raised Tickets # 1009455888 for the cancellation of automatic subscription and refund of my amount but did not get any response. I don't know from where to track my ticket, kindly help me. Thanks & Regards, Yoke Zhen