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How to add device without sharing username/password?
Hi I purchased the premium security which allows me to share the subscription with 10 other devices. Now I'm trying to share the subscription with a family member. I followed the instructions here https://www.youtube.com/watch?v=skI4VlaD8Ws. An email gets sent to my family with a link to download Bitdefender. But when…
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Account Payments Out of Sync
I currently have 2 separate subscriptions, one for Total Security and one for the Bitdefender VPN. But their annual billing periods are about 6 months apart. When my Total Security subscription runs out in 6 months, I want to just purchase Premium Security with the VPN. Can I get a prorated refund on my remaining VPN…
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Adding an 'old' device back into my subscription
In the past whenever I removed a device from my subscription or there was no longer a licence available, I would have to do a manual uninstall of Bitdefender and reinstall it locally on the device. Is this still the case or is there an easier way? I have just purchased an extra five 'Total Security' licences and want to…
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seeking verification of authenticity of bitdefender support contact
Hello - I have been communicating online with what I think is bitdefender support - before I hand over payment for renewal I thought I'd check that their credentials are legitimate, and it's not spoofing. Their email address comes up as the following - is this correct? Bitdefender Support Center…
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Prijsverschil abonnement
Mijn abonnement wordt vernieuwd voor € 79,99 terwijl er aanbiedingen zijn voor € 34,99 Dit is een verschil van € 45,00 dit vind ik toch erg veel. Ik heb Bitdefender Total Security voor 5 apparaten. Op mijn e-mails krijg ik geen antwoord en weet niet wat ik nu moet doen?
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Different email addresses for different subscriptions
I purchased Bitdefender total security, and later I bought the premium VPN as well, but accidentally, I purchased the VPN with a different email address. What is the solution to change the subscription to email addresses that have the antivirus subscription, I tried to access it, but it comes to choosing one over the…
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Moved: Is BitDefender a serious antivirus application, or just malware?
This discussion has been moved.
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Bi-weekly billing
Every other week I'm informed Bitdefender has expired and I need to send in another 89.90 which means I'm paying $190.00 per month? That's too expensive for me. Am I missing something?
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Switch to correct subscription account name.
I have wrongly purchased the web protection using wrong email account. How to cancel/change the subscription from wrong to the correct/valid email account?
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bought vpn service didnt get code need to refund
hi had a bit defender antivirus software installed but wanted vpn on it i bought it from Bitdefender and this somehow cancelled my remaining 550 days of of antivirus cover as well as not giving me the code for the vpn i had purchased so i then had to buy another antivirus software i got it from another source and it all…
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Moved: Code d'activation bitdefender total security
This discussion has been moved.
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Why is my account shut down?
My bank statement shows Bitdefender took out the payment, but my account is closed for nonpayment. Can't seem to contact customer support.
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subscription code
I live in Japan. I see that licenses are sold cheaply on Alibaba and foreign shopping sites, but can I use my foreign Bitdefender subscription code in Japan in the first place?
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How do you install without paying multiple times?
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2- Different licenses with 2-different renewal dates
I have been using "Bitdefender Total Security" withe a renewal date of July 31, 2002. I recently purchased a new license for "Bitdefender Premium Security" with a renewal date of June 17, 2023. I did not use the merge license option on the recent purchase (a mistake-not sure)? As stated above I ended up with 2-active…
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Purchased bitdefender family pack,how do i share with family members
I wonder if anyone out there can help me with probably a daft but simple question,i purchased the bitdefender family pack,but what i would like to do is share it with my family members,but as it also has use of the password manager for example i really dont want to be sharing my passwords etc with my family members,i…
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Central Reporting Malware on the Wrong Device and Not Registering Devices Correctly
I am having the a problem with 2 of my devices (iMac and MacBook Pro). I added the iMac first and a day later I added the MacBook. The MacBook doesn't show in Central, although changes I make on it (uninstalling the VPN etc) reflect in the dashboard as if i was doing the action on the iMac. It's almost like both devices…
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Devices not showing in my account
I recently purchased a subscription (BItdefender Total Security--for Mac) for 5 devices (for home, not office). I have installed Bitdefender on 4 family laptops (using links sent to each laptop on emails from Bitdefender), but only 2 of the laptops show in my Bitdefender Central dashboard. The installation has been…
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my dashboard says i can add 2 more devices, why am i forced to pay more on a phone?
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Licensing questions
Hello everyone, Me and some friends want to purchase our first licenses, however we got some questions : We want to buy a 5 devices 2 years subscription. Are we getting 5 licenses that we can all use on our PCs? 2. If we are only 4, can we keep the last license for when the 4 licenses expire and use that one for 2 more…
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Why do I get false At Risk (subscription) messages ?
I regularly get At Risk messages for different devices for periods of days which disappear without any action from me. This unstable behaviour undermines my confidence in the reliability of the protection.
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I renewed my subscription but my bitdefender app still says my subscription expires in 2 days?
I entered the activation code sent to me by email and still nothing.
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Bitdefender activation code
So I just bought the devices service for Bitdefender. I have an account with service that expires in 4 days so I created a new one as the old was a bit outdated. I paid using a visa about an hour ago and still haven’t received any activation code though it’s listed on my visa with an origin being in Amsterdam. Not sure if…
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subscription renewal
i got notification my bitfender has to be renewed. what is going on i have only recently purchased this antivirus?
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devices not showing in central
Hi I installed bit defender today and initially put on two devices and as ok in the central app I have just installed it on third device and of the original ones has berated from the devices page of central However it is the device that I am actually logged into centralon ! and was showing on it earlier What has happened ?…
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DID NOT RECEIVE SECURITY CODE
I paid for 3 accounts , got from them invoice showing paid in full Waited for 2nd email none of them arrived Check Spam daily I Email Bitdefender all 3 invoice's for proof of purchases. NO RESPONSE BACK
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Merging Subscription - Small Office and Premium VPN
I previously have a subscription on one account (For this purposes, let's name it ACCOUNT A: subscribed with Bitdefender Family Pack, which is now expired) and Bitdefender VPN Premium (which is still active). I bought another subscription (Bitdefender Small Office Security), but cannot activate it on that account (ACCOUNT…
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Does "Bitdefender Total Security" convert to "Bitdefender Antivirus Free" at end of 30 day trial?
I only wanted the new free version for friend to replace the last "free" version that was discontinued but I wound up with a trial of "Bitdefender Total Security." Does "Bitdefender Total Security" convert to "Bitdefender Antivirus Free" at end of 30 day trial?
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Installer bitdefender sur chromebook systeme chrome os
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Moved: password manager
This discussion has been moved.
