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Move subscription to other account
I have entered the activation code to test account. How can I move the subscription to business email?
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I had Bitdefender free, now it's asking for a subscription.
I tried reinstalling ensuring i had the "free" version. still same issue. I have no clue what else to do.
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Central page allows showing of threats list
I am not sure that I like this feature. It's not private. It should be optional. I assume that when we access our investments and banking that they will not show up.
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Bitdefender internet security
Hello, Where can I find how long my protection is stil running?
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How do refunds work
I have had lots of problems with Bitdefender menus so have given up on it, this is another. I remember seeing something explaining how it worked but can'y find it now. I did a request to cancel ( Open ticket: 1008589850 ) at 8:40 euopean time. Having worked for US bank in the Uk I am aware of time differences so remember…
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My Devices not showing up correctly in Bitdefender Central
I'm having issues with Bitdefender Central. My devices, three in particular, are constantly replacing each other in Bitdefender Central. I have checked their physical addresses (MAC addresses), uninstalled Bitdefender, re-installed Bitdefender, but the problem is still there. It seems that the device most recently logged…
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Help to manage accounts
I paid for a year, but I couldn't get Bitdefender Security to work, it says expired, and validation code is invalid! Bitdefender Central does not come in on my phone! What is going on??
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How I connect bitdefender vpn? The problem given in the screenshot is recurring.
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Product Becoming A Confusing Mess
I currently have a subscription of Antivirus for Mac. I have tried to find a way to contact Customer Support but, alas, I gave up. Here now to state my grievance/questions. As I approach my renewal date I am considering a new company for protection. My fundamental issue is this. When I purchased the original subscription…
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Solutions Antivirus
I have received an email today from Solutions Antivirus trying to sell me a 3 year subscription to Bitdefender for $29.99 and they are based in France, I have unfortunately opened the email, I am wondering if anything I have unknowingly been duped into a virus in opening the email. Has anyone else come across this suspect…
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Use two activation codes in one bitdefender central account
We purchased two 5 user licenses and recieved two activation code. I entered both codes in the same BD central account but only see 5 licenses available instead of 10. So I tried a different email and BD central account but both activation codes give "already in use" errors. How can I remove one activation code from the…
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Code?
This may already be here somewhere; I'm not that tech-savvy, sorry. I renewed my subscription a few days ago, it's already deducted from my acct, and the old one expires in 2 days. I'm trying to renew and it says I need an activation code? I never got this code. I'm trying to figure out if this is going to update…
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Using only central on phone takes up a license spot.
I wanted to use Central on my android phone to monitor my devices but for some reason when i only use central on my phone it counts as a license spot on my bitdefender total security subscription even though i dont even have bitdefender installed on my phone... just central wtf? Why is this?
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Is there an option to increase devices on Bitdefender Premium Security plan?
I understand there is a Family Plan (but without Password Manager), however I need two extra devices for my household. Is there an option to add a couple of devices (at a price obviously) to theBitdefender Premium Security plan or shall I look at going to the Family Pack and a Password Manager plan? Cheers David
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Upgrade From Total Security And VPN Premium To Ultimate
Hi. I own BitDefender Total Security and BitDefender VPN Premium. I want to upgrade to BitDefender Ultimate Plus. How can I use the current subscription to purchase BitDefender Ultimate Plus? Thank you. Stevo Vani Slovakia EDITED: E-mail removed. Gjoksi
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New ISP and lost access to my old email...
My old email address was through an ISP that I had at the time and have since switched and lost access to that account. I cannot even login without access to my old email. I had to create this account just to post this question.
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Will current devices connected to BitDefender Premium VPN remain connected after switch to yearly?
Hi there I started off with Premium VPN on a monthly subscription via Google Play and added a couple devices. I've subscribed to a yearly plan through the BitDefender site (via My Offers). I noticed that while I have a number of devices connected to the monthly subscription, I don't have devices connected through the…
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problem installing bitdefender on older laptop - redirect from central login gets flagged
I have bitdefender installed on my current Mac laptop and it's working fine. But, I have an older laptop and I wanted to install bitdefender on it to be able to run a complete scan. However, when I try to log in through bitdefender central, I put in my password and code, but instead of taking me to the control panel, the…
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Birdefendeer shows it's on 3 devices but it should be 2
Hi, I changed hard drives on my Levono but had to load Win11 from scratch on the new SSD. Your site showed me on two devices, my PC and the Lenovo but i didn't have the program files on the Lenovo. So I deleted it and reinstalled it but now my account shows it's on 3 devices, not two. Can anyone help? John
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I have a subscription for Bitdefender Total Security can I upgrade to Ultimate Security Plus?
I have a subscription for Bitdefender Total Security can I upgrade to Ultimate Security Plus?
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Renewal Options Are Dismal
I am a longtime BD user of Total Security. My subscription expires in 17 days. I had always been able to get a good 3-year renewal price, but now the emphasis seems to be on one-year renewals if you want a good price (not $99.99 CA), or any of BD's discounts for a one-year renewal, which come with forced auto-renewal…
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Bitdefender Central does not show correct subscription information
Hello, I have both Bitdefender Central for my personal home computers, as well as a license for GravityZone Business Security. My Issue is that when I go to view my subscription, there are no options to renew early or cancel subscription. When I view my payment information, it shows the information for my GravityZone…
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variation de prix pour premium
bonjour j’ai une boite de promotion qui ouvre en bas a droit de mon encrant elle m’offre de migrer a bit defender premium sécurité je clic et l’offre est 44.99 et quand je viens pour payer ces rendu a 94.99 ces quoi ces une fraude quoi
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sign in problem
I am locked out of my account. Have changed password but after in-putting email and password the system just returns to the sign-in page
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I can't switch account...
when i click on switch Account nothing happen. there no information on my account.. i faced this problem after restoring my windows to a previous backup version using Macrium Reflect. i tried multiple times to uninstall Bitdefender and reinstall but when it finished it won't open only a grey icon of Bitdefender in the task…
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Total Security vs Premium Security
I currently have a Total Security subscription. The 'Offers' tab is promoting Premium Security or Premium Security Plus. What is the difference?
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Renew a lapsed subscription to start at a later date
Due to some very bad information I was given last year, I went with a different antivirus solution. While it is OK, I always preferred the Bitdefender approach. Now that I know I was given bogus information, I'd like to reinstate my protection. My existing protection covers me until early September, but I'd like to take…
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unmerge supscription
Hello Comminuty. I need a help to seperate a supscription, recently i has paid a new subscription and bitdefender automically add a new period on it, and i need to seperate this subscription. any help please
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How do I add a missing PC in central
Just noticed my latest PC, windows 11, was missing in central. Did an Uninstall/reinstall but still missing. cannot find any help. Anyone any ideas please?? Cheers, David
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Abusive auto renewal despite previous Paypal automatic payment cancellation
I cancelled the automatic renewal on my paypal account two month ago, I did not want to renew my subscription that expired July 7. Much to my surprise, and without any authorization or notice, Bitdefender managed to charge a 60 euros renewl to my Paypal account yesterday July 7. This is unacceptable, and illegal. I have…