Why am I paying $59 for the renewal of VPN when the website says I can get it for $29?

dougvicars

I just noticed that my VPN was renewed for $59 when I can buy it for $29 online?

Scott

Hi @dougvicars

The price on the website is a promotional price for first-time buyers. If you want to contact Support to see if they can give you a better deal, that's up to you.

Go through the Account, Billing & Subscription prompts until reach the black Contact Support box. You will have three options, Chat, email and phone support, which is not toll-free. Chat can be the quickest way to get things started.

https://www.bitdefender.com/consumer/support/help/

Also, if you disable auto-renewal, about 2 weeks before your subscription expires, they may contact you through email or your Central account for a better deal. It won't be at a promotional price but may be better than the auto-renewal price. To opt out of auto-renewal, follow the steps from Method 1, as it is tied into your actual payment method (if you went through the website) compared to the Central account Method 2.

https://www.bitdefender.com/consumer/support/answer/29081/#:~:text=How%20to%20Cancel%20Bitdefender%20Subscription%201%20Log%20in,with%20the%20deactivation%20process.%20If%20you...%20See%20More.

I hope this helped,

Scott