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Disable 2 Factor Authentication

D3nny12
D3nny12
in Central and Subscriptions

My account with another email cannot login because suddenly asked for 2 FA.

As long as I remember, I never setup for 2FA.

I just know about this 2FA when i want to use my recent purchase of bitdefender VPN.

Now I cannot login to my central and cannot use VPN.

Please help to disable 2 FA and I will setup 2FA again with my phone. Thank you.

Answers

  • Alexandru_BD
    Alexandru_BD admin

    Hello @D3nny12,

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as they can temporarily disable the 2FA feature to allow the login. You can get in touch with our engineers by choosing one of the contact channels available here:

    https://www.bitdefender.com/consumer/support/help/

    Let us know how it goes. I have replied to your private message as well.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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