Allan Ronk

AllanR

I wanted to upgrade my exisiting bitdefender. What seems to have happened is that I now am paying for 2 versions and have to do a new install to "upgrade" and will now have the new version with overlapping subscriptions.

What have I done wrong???

Allan

Gjoksi

Hello.

ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

NOTE: Bitdefender telephone support is not toll-free!

Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

Regards.

Alexandru_BD

Hello @AllanR,

Indeed, you have two overlapping subscriptions and you can cancel one of them by contacting the Support teams using the above link. Whenever the existing subscription and the new one are not identical in terms of devices and configuration, the activation is only possible in parallel. So, if you had a Total Security subscription and you have upgraded your protection by purchasing a Premium Security subscription, the previous subscription should be cancelled and this way a single subscription will be displayed in your Central account.

Bitdefender's subscription model allows subscriptions to be either extended, or activated in parallel in the Central account, with the scope to protect more devices. The Central acccount can accommodate multiple subscriptions at the same time, but in the event you do not require this and only need a single product, your subscriptions can be adjusted by the Support teams.

I hope the information is helpful.

Regards,

Alex

AllanR

Thanks Guys,

Seemed to be a no way to see a path forward. Will contact them to sort the mess.