Three device subscription.
I have a three device subscription with only one device using it. When I install on my phone I'm told it is only a 14 day trial. What can I do?
Answers
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Hello.
What type of a subscription do you have: Bitdefender Premium Security, Bitdefender Total Security, Bitdefender Internet Security or other type of subscription?
Regards.
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Hello,
I'll jump in here. Based on my findings, you have an Internet Security subscription and this can cover Windows devices only. Should you require to protect mobile devices as well, you can either purchase a separate Mobile Security subscription, or you can contact the Bitdefender Support Teams to request an upgrade to a multi-platform solution such as Total Security. Kindly be advised that subscription adjustments will be necessary since you are upgrading to a superior product. Should you wish to proceed with your request and get in touch with the Support teams, you can use the link below to choose from the available contact channels:
https://www.bitdefender.com/consumer/support/help/
I have also noticed you had a separate Mobile Security for Android license that expired yesterday.
Please note that you have entered an email address as your username and this is an open forum, which means the information is publicly visible. I recommend you to choose a username and delete the email address from there.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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Hello again.
Just to clarify some things, here's a full list of Bitdefender home products and subscriptions:
-- Bitdefender ULTIMATE SECURITY PLUS --
- Available For USA Only -
Included: Premium VPN (Unlimited VPN Traffic), Password Manager, 3-Bureau Credit Report And Changes, Up To $2 Million Identity Theft Insurance, 401(K) Plan And Investment Monitoring
Operating Systems: Windows, Android, macOS, iOS
Number Of Devices: 10 / 1
Subscription: 1 year / 1 month
-- Bitdefender ULTIMATE SECURITY --
- Available For USA Only -
Included: Premium VPN (Unlimited VPN Traffic), Password Manager, 1-Bureau Credit Report And Changes, Up To $1 Million Identity Theft Insurance
Operating Systems: Windows, Android, macOS, iOS
Number Of Devices: 10 / 1
Subscription: 1 year / 1 month
-- Bitdefender PREMIUM SECURITY --
Included: Premium VPN (Unlimited VPN Traffic), Password Manager
Operating Systems: Windows, Android, macOS, iOS
Number Of Devices: 10
Subscription: 1 year / 1 month
-- Bitdefender FAMILY PACK --
Included: Limited VPN Traffic (200 MB Per Day)
Operating Systems: Windows, Android, macOS, iOS
Number Of Devices: 15 / Household
Subscriptions: 1 year, 2 years, 3 years
-- Bitdefender TOTAL SECURITY --
Included: Limited VPN Traffic (200 MB Per Day)
Operating Systems: Windows, Android, macOS, iOS
Number Of Devices: 5, 10
Subscriptions: 1 year, 2 years, 3 years
-- Bitdefender INTERNET SECURITY --
Included: Limited VPN Traffic (200 MB Per Day)
Operating System: Windows
Number Of Devices: 1, 3, 5, 10
Subscriptions: 1 year, 2 years, 3 years
-- Bitdefender ANTIVIRUS PLUS --
Included: Limited VPN Traffic (200 MB Per Day)
Operating System: Windows
Number Of Devices: 1, 3, 5, 10
Subscriptions: 1 year, 2 years, 3 years
-- Bitdefender ANTIVIRUS --
Included: Limited VPN Traffic (200 MB Per Day)
Operating System: macOS
Number Of Devices: 1, 3
Subscriptions: 1 year, 2 years, 3 years
-- Bitdefender SMALL OFFICE SECURITY --
Included: Limited VPN Traffic (500 MB Per Day)
Operating Systems: Windows, Android, macOS, iOS
Number Of Devices: 5, 10, 20
Subscriptions: 1 year, 2 years, 3 years
-- Bitdefender MOBILE SECURITY --
Included: Limited VPN Traffic (200 MB Per Day)
Operating System: Android, iOS
Number Of Devices: 50 / 1 Account
Subscription: 1 year
Regards.
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