-
Missing the ability to manage the existing subscriptions and payments history
I would like to stop auto renewal of my existing subscription. I was looking for such feature everywhere in the Central but I have not found it yet. I have also reviewed the FAQ. Answers in the FAQ do not correspond the reality. How can I stop the auto renewal and check my payments history?
-
Regarding the issue with 2 subscriptions
Hello, I have Bitdefender Total security subscription ( 5 devices 3 years) which is going to expiring on JAN-12-2024 and couple of days back I have brought second Bitdefender Total security subscription ( 3 devices 3 years) which i have activated on OCT-10-2023. I'm looking a solution for - start my second subscription…
-
Haven't received Activation code.
Hi. I have automatically renewed my subscription but has not received any activation code. The support pages just point me around a lot of self help articles, but that isn't very helpful. None of the articles solves my issue and I really need to connect with a human being instead of these Q&A pages. Does anyone know how to…
-
Sharing Subscription With Family Members. Any Explanation?
Hi all, I've just purchased Bitdefender Premium which has a 10 device licence. The reason I bought this was to protect all family devices and, based on the information on the Bitdefender website, thought that this would be done by each member of the family creating their own Bitdefender Central account and for that account…
-
How to merge 2 Bitdefender accounts
How do I merge two bitdefender accounts? One account had a free subscription with a Netgear wireless router purchase. When that subscription ran out , I tried to extend the bitdefender subscription. It looks like I created two accounts. How do I emerge those accounts into one? I like the dashboard that came with the…
-
phone numbers for live person
after three days finally found a phone number for a live person to discuss my issues with Bitdefender overcharging my account. here are the numbers i found. i hope they will help others. 1-888-392-7720; 1-954-281-4669; 1-888-247-1614; 1-888-267-8000; 1-844-617-9531; 1-954-414-9621 Good luck!
-
Activation in different country
Dears, I bought Bitdefender Premium Security, and I was trying to activate it on my brother laptop who resides in different country but no luck. I did some search around and found this link which states that if I live in country X then I can't activate any device not in the same country (Net even by using a VPN?). Is this…
-
Update
I purchased a further year of Total Security. I went to Central to register the update but in my subscriptions it is only showing the 159 days I still had to go on my old subscription. Why wont the new subscription show in addition to the 159 days. Have I done something wrong? Help would be appreciated.
-
Logged in OS-device not correctly displayed in bitdefender central session
When I'm logged in my bitdefender central with my windows 10 pc and I go to "session" it shows up as "android" under "OS-device" and as "central application" under "access type", I'm using firefox to log in. I have bitdefender total security installed on 4 windows devices and bitdefender mobile on 1 android device (a tv…
-
Bitdefender Central - not displaying right characters.
When I log in to Central, that is what I see. Login language is English. What is this? Thanks
-
Disable 2 Factor Authentication
My account with another email cannot login because suddenly asked for 2 FA. As long as I remember, I never setup for 2FA. I just know about this 2FA when i want to use my recent purchase of bitdefender VPN. Now I cannot login to my central and cannot use VPN. Please help to disable 2 FA and I will setup 2FA again with my…
-
Activation
Hello, I have bought Bitdefender Antivirus Plus for one year. However, When I install it and activate it with an activation key, the installed app keeps saying there are 30 days left to the end of the subscription, and keeps saying I can protect 9 more devices. It seems like I have a trial version of it, instead of the…
-
"Channel test and comparison with Avast for YouTube."
Dear Bitdefender Team, I hope this message finds you well. I am writing to inquire about the possibility of obtaining a discount or a trial version of your antivirus software for the purpose of conducting a comparative analysis with Avast Ultimate Antivirus. As a conscientious consumer, I am keen to make an informed…
-
How on earth does the paying Customer contact support when bitdefender mess up??
Well thank you bitdefender, for disabling all protection on my laptop and suggesting that the subscription, with 361 days to go, has expired! What kind of **** service is this from a, so called, internet security company?!!? I am totally unimpressed with you lot these days, all you seem hell bent on is taking my money and…
-
Why am I paying $59 for the renewal of VPN when the website says I can get it for $29?
I just noticed that my VPN was renewed for $59 when I can buy it for $29 online?
-
lost "central" on computer
Hello, please help! Some tech savvy (most definitely not me!) person inadvertently lost my Bitdefender Central "go to" icon and any way to access my account. I therefore cannot access my account to see notifications, fix problems, scan etc. Can someone assist me in a VERY EASY way to reinstall this feature, as I need my…
-
Merge subscriptions
I have an existing 5 devices 1-year subscription due to expire in November 2023. The subscription is on my yahoo.com email account. I bought a 10devices 1-year license to cover more devices and extend existing devices, but mistaken activated it on my gmail.com email account. Please is it possible to merge the two…
-
Geen ikoontje
Van Bitdefender Central krijg ik wel een snelkoppeling op mijn bureaublad (windows laptop), maar geen mooi ikoontje zoals VPN en Bitdefender. Hoe krijg ik dat voor elkaar?
-
Byta mellan Internet security & Total security
Jag har idag 5 konton med Total security på Windowsmaskiner. När jag nu förnyade upptäckte jag att ett av dessa inte var total security utan Internet security. Om jag här förstått det rätt så är enda skillnaden mellan dem att Total security krävs på andra operativ än Windows. Stämmer det? Bör jag byta så att den Internet…
-
Bitdefender on 3 devices. I added Premium VPN on 1 device. How do I add to other devices?
I have Bitdefender Total Security installed on 3 devices. I just added Premium VPN to one device. Do I need to download, install, and activate VPN on my other devices?
-
How do I track my ticket
I got charged automatically for a new year and would like to cancel. I wrote an email with no response. I got a ticket number but no way to search it. Ticket number: 1008676537
-
reinstall software
Hi I installed an antivirus plus and uninstalled it in error and then installed it again, but it says the activation code is expired , so what should i do know?
-
Recovery Key for Bit Defender Password Manager
Hello there, I recently signed up and registered my Bitdefender Password Manager a couple days ago. Upon registration, the program suggested to save the Recovery Key in a safe location. However, I don't remember where I saved it. I was able to sign in using the Master Password for the account. Now the only information…
-
Total protection uninstalled but still working
Hello, I removed an older device from Central and then tried to remove Total Protection from that device. Did not work, also not with the various uninstallation tools. My first purchase was in 2017, so used all uninstallation tools till 2017. After each try I got the message that SOME parts could not be removed (please…
-
Three device subscription.
I have a three device subscription with only one device using it. When I install on my phone I'm told it is only a 14 day trial. What can I do?
-
Account Privacy App
Hi, I tried to use the Account Privacy app. I added and email account to veiry if it, try to verify it but I never receive the email with the verification code. I retried this a few times. Always the result: no verification email is received. I added it a different account (#2) and it works fine, i.e. i receive the…
-
Can I purchase a new special price/offer bitdefender package to add to existing subscription?
I've seen in the discussion forums that you can add more subscriptions to an existing subscription account. I'm to assume that it is to save money to purchase a special offer package to renew instead of having to pay for the pricier renewal subscription.
-
Cost!
I've used Bitdefender Total Security for a few years now. No issues with the product whatsoever. However, why on earth does a renewal cost $99.99 (Canadian) when the Bitdefender website is offering the same product to new customers for $39.99?!?! Its infuriating! I turned off the auto-renewal and was given an offer of 50%…
-
I have Antivirus Plus for 3 Computers one computer thee Device info is wrong?
Device details is Wrong Rename Update Profile Remove STANLEYPHARMACY Device information PROTECTED STANLEYPHARMACY Vendor:Intel Corporate MAC Address:18:CC:18:EC:A6:43 Operating System:Microsoft Windows 10.0.22621.
-
Allan Ronk
I wanted to upgrade my exisiting bitdefender. What seems to have happened is that I now am paying for 2 versions and have to do a new install to "upgrade" and will now have the new version with overlapping subscriptions. What have I done wrong??? Allan