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Subscription problem
I have had a message that I must renew my annual subscription in 31 days, yet I bought my initial subscription in June 2021. Why have I lost 3 months protection? Regards, Ken
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credit card informations
Could someone tell me how or where can I change my credit card information online?
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Een abonnement voor 3 wordt 2
Sinds begin maart mijn abonnement verlengt voor 3 apparaten en nu krijg ik telkens een melding dat het toestellimiet is bereikt bij 2 ! Zie afbeelding !
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hello i a bitdefender subscription on laptop how do get the same subscription on my cell phone and
thanks
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What exactly am I subscribed to? Or charged for?
I recently took out a subscription to Bitdefender Total Security, including the restricted trial version of the VPN. I do not intend using the VPN or the Password manager, as I have other arrangements for these services. I am however happy to continue using all the other components of Bitdefender. Today I received an email…
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merging subscriptions
I am a subscriber to Bitdefender Total Security and VPN and received an invitation to save by renewing early. I thought this was a good idea and assumed that my existing subscription would simply be renewed upon expiry which is in April and May of this year. If I activate now I loose 2 months cover of my existing cover…
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What do you do if you renewed the wrong product?
I meant to renew my subscription for Total Security but instead ended up renewing my subscription for Bitdefender Premium VPN. Can anything be done about this?
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Additional subscription codes?
Hello all! I have, today setup Bitdefender on 2 Windows PC's, 2 iPad's and an iPhone after deciding, after many years to drop my current solution due to security concerns. I purchased, via Amazon UK a product key card for Total Security, 5 devices, 1 year. This was much more cost effective than buying directly from the…
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Stop Renewal
Used "How to change Auto-Renewal'' settings but it Does not Work. Only found 'Service details' and 'Device allocation'. How can I do it??
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Adding mobile to subscription after trial version
After activating my subscription on my laptop I chose my mobile as my second device. It activated a trial for some reason which ends tomorrow. I've deleted it from my phone and gone through Central to reactivate the subscription to it instead but it won't work. Am I right in I'm assuming it might tomorrow? But in the…
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Convert Mac to PC
Hi, I just recently moved from Mac to PC. Is there any way to move my bitdefender Mac license to PC? Thanks.
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52y 2m 15d 10h into my first day
I have just installed Bitdefender Central for the 1st time today. I also just started my 14 day free trail of Bitdefender Security. Yet Bitdefender is reporting that Bitdefender has been servicing longer than both I and Bitdefender has been alive. Not even the age of the home computer or the internet has been around for…
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Perchè nel Bitdefender centrale vedo solo 4 dispositivi?
..
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My Payments Does not renew Subscription
Hi, I have tried chatting/phoning/emailing support, and yet now one responds (phone is incorrect as listed). I have purchased (as shown in my payments) Small Office Security , but it does not applied to my subscription (which has now expired). If anyone is still their please respond . (Bitdefender ID:…
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How can I manually renew my subscription?
Received an email today telling me that my auto-renewal had failed and inviting me to click on links in the email to rectify the situation. As a rule I don't follow links in unsolicited emails even when it appears to be from someone I do business with. In this case you're also dealing with a third party reseller so there's…
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Moved: Any way to get a Devices customizable list view in Bitdefender CENTRAL?
This discussion has been moved.
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Discrepancy between Android mobile bitdefender security and central about web protection
Hi, Before I start a ticket, I'm trying to find out if anyone else has or has had this issue. My android tablet samsung s6 lite mobile app shows web protection is on for all installed browsers. Yet central says web protection is an issue and has been turned off on my Android tablet. I did check the settings and they are…
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Subscription Expiry Date Wrong
As my subscription was getting near to running out on 2nd March, I logged in to purchase an extension on 25th February. When I followed the instructions to merge the two, I se the expiry date is now 25th Feb, not 2nd March. I can't see any way of correcting this nor any way of contacting BitDefender other than hopefully…
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Family pack
Hi, I bought the family pack as I wanted to cover all household devices. I still have Mac antivirus subscription. When I go to subscription-manage-view service details It says total security not used. / but lists all other bundles and what's being used by them correctly. my questions is why am I unable to use total…
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Extending subscription
I activated a 3yr 3 device subscription and want to extend it now another 3 years making it 6yrs 3 devices (I'm an optimist!). I have the activation code but the only option is to start ANOTHER 3yr 3 device sub which I don't want to do. Can it be EXTENDED rather than adding another 3 devices ?
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How to turn off auto renew
www.bitdefender.com/consumer/support/answer/29081/ clear instructions are here and you will get email confirmation...save it incase it still renews.
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I bought the new upgrade and don't fully understand
Greetings, Might be a dumb question. But I upgraded from Total Security to Premium Security and I have the receipt and it shows on my account. I thought it would just automatically update my services in my existing Total Security, but confusion only hit me. It asked me to download a new BitDefender so my question is, do I…
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How to upgrade Total Package to Premium Security
Earlier today I bought online the Total Package for 10 users and realised later that I should have bought the Premium version, because of the unlimited VPN usage. Is there an easy way to upgrade the package I've bought just by paying the difference rather than purchasing the VPN option separately which costs more? Any…
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Most cost effective to get more licenses beyond the 15 provided by the Family Pack?
If one bought the Family pack and needs more device licenses for Antivirus for Mac, beyond the 15 included, would purchasing one or more packs of 3 licenses be cumulative to the existing 15 licenses, so that one gets a total of 18 licenses, 21 licenses, and so forth with each 3 pack purchase, or is there a more cost…
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Where on BD website can I find which BD services I have paid for?
Two days ago, I paid £39.98 for BD Digital Identity Protection, which I installed and used before exiting, finding that I had not been subjected to any identity threats. Later, after closing down the PC, I decided to re-enter the app but do not know how to. There is no shortcut on the desktop for BDIP, nor is it included…
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Subscription Issue
Hi guys. I have a problem with my subscription. It says on the dashboard that I have 29 days left of my trial and to buy now.....I purchased a licence before this and activated it. It keeps saying I have to add a device which I did and it says I have 12 months licence but still says I have 29 days left of my trial and then…
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Stop auto renewal
Used "How to change Auto-Renewal settings – Method 2 :. Does not Work !!!. Only got Service details and device allocation. It used to be easy to stop auto renew. Now it takes jumping through hoops. Seems to be deliberate to make it more difficult. Method 1 even worse !!!
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Bitdefender Family Pack 2020 Unlimited (36m.) ESD that changed to 15 HW - CLEAR FRAUD
hello i have bought Bitdefender Family Pack 2020 Unlimited (36m.) ESD producent code: BDFP-N-3Y-NL in 11.12.2019 there was clear information that Unlimited amount of Hw can be used (it was working properly for some time until now....) and today i can see that my unlimited license was changed to limited 15 Hw wihtout…
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How many seats are provided on the Atera Trial of Bitdefender
We have installed about 100 devices using about 5 companies. Some devices in a company are active, some say expired. They were all successful installations. How many devices are allowed on the trial? Thanks,
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Unlimited
Please I would like to know i can use bitdefinder family for unlimited devices including phones and gadgets. th you
