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Rinnovo con licenza diversa
Ho rinnovato BIT Defender passando da 5 a 10 utenz3. Ora su BIT Central ho i due abbonamenti, il secondo non si carica. cosa debbo fare? Disinstallare tutto e re-installarlo?
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Payment Issue - Unionpay CC
Hello, I'm having trouble paying with my unionpay credit card. I do see that you accept unionpay cc in your checkout page but it gives me an error "Your card type (Visa/MasterCard) does not match the card number (unionpay)." I hope you can assist me with this. Thank you very much. Best Regards,
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Internet Security
Do I need this if I have Bit Anti virus? I mean really?
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can I delete Bit defender app
I am new here, so forgive me if you have already answered something like this. I have bit defender premium. 10 slots. My sister has her own account. She has the beginnings of dementia and no longer has any credit cards or a way to pay electronically. I saw that I can add her 2 devices on my account on this forum. When I…
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Do I need my Bitdefender Ultimate Security subscription if I have Netgear Armor?
Now that Bitdefender Box is going away and there is a push to use Netgear Armor, I'm wondering what is the purpose of paying for my Bitdefender Ultimate Security subscription? Netgear Armor comes with Bitdefender Total Security and the devices are *unlimited. What would I be losing if I drop my Bitdefender Ultimate…
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Can't find the option to download BitDefender IS in Central
I'm about to re-install Win10 on my PC so I signed into my Bitdefender Central account to get the download for this particular device (I have a 5 device subscription) but I can't see what I think was the 'install to this device' option....anywhere. I have followed the suggested methods from the help links but I still can't…
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Installing replacement
Current protection ends in 4 days Do I have to wait before installing newly purchased replacement?
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Hello?
App won’t even launch. Am I just going to continue to get no help?
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Can I Continue The Subscription For BD Antivirus Plus, But Without The VPN?
The BD VPN doesn't work well for me (uninstalled it since beginning trial), can I buy the antivirus without the VPN? The antivirus works well (I think). Appreciate an answer soon please, need to determine all security packages before it renews.Thank you in advance.
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Can't activate my subscription
I've just made a subscription to 1 x Bitdefender Family Pack but my Bitdefender Central still only show my Bitdefender Total Security How do I activate the Family Pack?
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How can i upgrade my internet security plus to a total security for all my devices
My subscription is ending, and I would like to upgrade to the total package. But I can't seem to find how to do that. Can anyone help me with this? I also would like to get the password manager, but it doesn't work either. For the password manager I cant even get a subscription
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Total Security 10 Device Option Not Pricing Correctly
Hello, I was recently trying to purchase the Total Security option for 10 devices. On the website the promo price is listed as $44.99 for 10 devices. However, when selecting Buy Now and going to checkout the discount is missing, and you're charged the total amount. I noticed this occurs whether you select the 1 year, 2…
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Subscription total security
One day, 2 prices 😐️
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Missing the ability to manage the existing subscriptions and payments history
I would like to stop auto renewal of my existing subscription. I was looking for such feature everywhere in the Central but I have not found it yet. I have also reviewed the FAQ. Answers in the FAQ do not correspond the reality. How can I stop the auto renewal and check my payments history?
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Regarding the issue with 2 subscriptions
Hello, I have Bitdefender Total security subscription ( 5 devices 3 years) which is going to expiring on JAN-12-2024 and couple of days back I have brought second Bitdefender Total security subscription ( 3 devices 3 years) which i have activated on OCT-10-2023. I'm looking a solution for - start my second subscription…
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Haven't received Activation code.
Hi. I have automatically renewed my subscription but has not received any activation code. The support pages just point me around a lot of self help articles, but that isn't very helpful. None of the articles solves my issue and I really need to connect with a human being instead of these Q&A pages. Does anyone know how to…
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Sharing Subscription With Family Members. Any Explanation?
Hi all, I've just purchased Bitdefender Premium which has a 10 device licence. The reason I bought this was to protect all family devices and, based on the information on the Bitdefender website, thought that this would be done by each member of the family creating their own Bitdefender Central account and for that account…
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How to merge 2 Bitdefender accounts
How do I merge two bitdefender accounts? One account had a free subscription with a Netgear wireless router purchase. When that subscription ran out , I tried to extend the bitdefender subscription. It looks like I created two accounts. How do I emerge those accounts into one? I like the dashboard that came with the…
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phone numbers for live person
after three days finally found a phone number for a live person to discuss my issues with Bitdefender overcharging my account. here are the numbers i found. i hope they will help others. 1-888-392-7720; 1-954-281-4669; 1-888-247-1614; 1-888-267-8000; 1-844-617-9531; 1-954-414-9621 Good luck!
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Activation in different country
Dears, I bought Bitdefender Premium Security, and I was trying to activate it on my brother laptop who resides in different country but no luck. I did some search around and found this link which states that if I live in country X then I can't activate any device not in the same country (Net even by using a VPN?). Is this…
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Update
I purchased a further year of Total Security. I went to Central to register the update but in my subscriptions it is only showing the 159 days I still had to go on my old subscription. Why wont the new subscription show in addition to the 159 days. Have I done something wrong? Help would be appreciated.
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Logged in OS-device not correctly displayed in bitdefender central session
When I'm logged in my bitdefender central with my windows 10 pc and I go to "session" it shows up as "android" under "OS-device" and as "central application" under "access type", I'm using firefox to log in. I have bitdefender total security installed on 4 windows devices and bitdefender mobile on 1 android device (a tv…
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Bitdefender Central - not displaying right characters.
When I log in to Central, that is what I see. Login language is English. What is this? Thanks
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Disable 2 Factor Authentication
My account with another email cannot login because suddenly asked for 2 FA. As long as I remember, I never setup for 2FA. I just know about this 2FA when i want to use my recent purchase of bitdefender VPN. Now I cannot login to my central and cannot use VPN. Please help to disable 2 FA and I will setup 2FA again with my…
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Activation
Hello, I have bought Bitdefender Antivirus Plus for one year. However, When I install it and activate it with an activation key, the installed app keeps saying there are 30 days left to the end of the subscription, and keeps saying I can protect 9 more devices. It seems like I have a trial version of it, instead of the…
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"Channel test and comparison with Avast for YouTube."
Dear Bitdefender Team, I hope this message finds you well. I am writing to inquire about the possibility of obtaining a discount or a trial version of your antivirus software for the purpose of conducting a comparative analysis with Avast Ultimate Antivirus. As a conscientious consumer, I am keen to make an informed…
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How on earth does the paying Customer contact support when bitdefender mess up??
Well thank you bitdefender, for disabling all protection on my laptop and suggesting that the subscription, with 361 days to go, has expired! What kind of **** service is this from a, so called, internet security company?!!? I am totally unimpressed with you lot these days, all you seem hell bent on is taking my money and…
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Why am I paying $59 for the renewal of VPN when the website says I can get it for $29?
I just noticed that my VPN was renewed for $59 when I can buy it for $29 online?
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lost "central" on computer
Hello, please help! Some tech savvy (most definitely not me!) person inadvertently lost my Bitdefender Central "go to" icon and any way to access my account. I therefore cannot access my account to see notifications, fix problems, scan etc. Can someone assist me in a VERY EASY way to reinstall this feature, as I need my…
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Merge subscriptions
I have an existing 5 devices 1-year subscription due to expire in November 2023. The subscription is on my yahoo.com email account. I bought a 10devices 1-year license to cover more devices and extend existing devices, but mistaken activated it on my gmail.com email account. Please is it possible to merge the two…