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Help - registered email no longer accessible, need to change it
I no longer have access to the email address with which my Bitdefender account is registered. Recently I had to format my PC and need to reinstall Bitdefender. However, it keeps sending verification email to my old email to which I do not have access anymore. How do I get back my subscription to my new email address?
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central account not accessible due to email problem
When I log into my central account a verification code is sent to the registered email address. The problem is that the email arrives with a delay, by the time I receive the code it is too late to use the login. So I cannot change the email address either. Is there a way to solve this ?
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How to track my refund request Ticket Status?
I'd like to know if someone attended to my two submitted tickets - number: 1008817622, and number: 1008820597 . Thank you in advance! :)
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Bitdefender Ultimate 2024
I have been using Bitdefender Total Security for three years. Now, I am planning to move to Bitdefender Ultimate 2024. My current plan will expire on November 26, 2023. If I purchase it now, will the subscription start currently or on November 26, 2023?
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Don't Renew Early........
So apparently, I was offered an opportunity from the Bitdefender app on my computer to renew my license early in November of 2021. My license was not to expire until January of 2022 but I figured it was a great deal and it would beat me forgetting to renew in January. Fast forward to today, where I see my subscription has…
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Activation Question
If my current annual subscription has not expired 150 days + left and I add a newly purchased 1 year subscription (both for 10 devices same product) does the new 365 days add to it?
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payment
when it comes due does it go through this company? or check out
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Why this error message displaying on the screen of computer?
I have purchased subscription for one year Order ID: 405-4694091-8358725 but error message showing as this key was already used to generate a subscription. Bitdefender - 1 Computer,1 Year - Antivirus Plus | Windows | Latest Version | Email Delivery in 2 Hours- No CD | ASIN: B073VJYGYZ Whether it is not cheating? Hello Yogi…
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Administrator password not working
i have set administrative password in my subscription but i can still see that the product does not ask for password when they want to disable something. i have reinstall, still the same. for example the firewall. thank you
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Problem logging into account - two-factor code requested but 2fa not set up
Having installed Bitdefender Premium Security on a device I've got stuck trying to login to set things up. I'm being asked for a 2fa code which I don't receive. I've checked my Bitdefender account and I can see (under 2-Factor Authentication) that 2fa it is turned off. I can also see (under Security events) timed messages…
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Where can I enter the code number of the new subscription?
I bought a Bitdefender software from Best Buy with a code number. I go to "central.bitfender.com", but I can not to activate the new "Bitdefender Total Security" . What I have to do"
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If i have a subscription, will it cost more for another bitdefender product?
I am having problems with another providers ( Not bitdefender) Product. I have win 10. i have a bitdefender subscription for android. if i want to get a bitdefender product for my laptop,will it cost more? Ty for your help.
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Premium security
Hello. I currently have total security on my android phone version 11 which my subscription will end about 4 month's I would like too upgrade to premium security at the end of my subscription. Can you tell me should I do this before subscription during or after subscription, I would like for this to go smoothly as…
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Rinnovo con licenza diversa
Ho rinnovato BIT Defender passando da 5 a 10 utenz3. Ora su BIT Central ho i due abbonamenti, il secondo non si carica. cosa debbo fare? Disinstallare tutto e re-installarlo?
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Payment Issue - Unionpay CC
Hello, I'm having trouble paying with my unionpay credit card. I do see that you accept unionpay cc in your checkout page but it gives me an error "Your card type (Visa/MasterCard) does not match the card number (unionpay)." I hope you can assist me with this. Thank you very much. Best Regards,
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Internet Security
Do I need this if I have Bit Anti virus? I mean really?
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can I delete Bit defender app
I am new here, so forgive me if you have already answered something like this. I have bit defender premium. 10 slots. My sister has her own account. She has the beginnings of dementia and no longer has any credit cards or a way to pay electronically. I saw that I can add her 2 devices on my account on this forum. When I…
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Do I need my Bitdefender Ultimate Security subscription if I have Netgear Armor?
Now that Bitdefender Box is going away and there is a push to use Netgear Armor, I'm wondering what is the purpose of paying for my Bitdefender Ultimate Security subscription? Netgear Armor comes with Bitdefender Total Security and the devices are *unlimited. What would I be losing if I drop my Bitdefender Ultimate…
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Can't find the option to download BitDefender IS in Central
I'm about to re-install Win10 on my PC so I signed into my Bitdefender Central account to get the download for this particular device (I have a 5 device subscription) but I can't see what I think was the 'install to this device' option....anywhere. I have followed the suggested methods from the help links but I still can't…
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Installing replacement
Current protection ends in 4 days Do I have to wait before installing newly purchased replacement?
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Hello?
App won’t even launch. Am I just going to continue to get no help?
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Can I Continue The Subscription For BD Antivirus Plus, But Without The VPN?
The BD VPN doesn't work well for me (uninstalled it since beginning trial), can I buy the antivirus without the VPN? The antivirus works well (I think). Appreciate an answer soon please, need to determine all security packages before it renews.Thank you in advance.
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Can't activate my subscription
I've just made a subscription to 1 x Bitdefender Family Pack but my Bitdefender Central still only show my Bitdefender Total Security How do I activate the Family Pack?
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How can i upgrade my internet security plus to a total security for all my devices
My subscription is ending, and I would like to upgrade to the total package. But I can't seem to find how to do that. Can anyone help me with this? I also would like to get the password manager, but it doesn't work either. For the password manager I cant even get a subscription
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Total Security 10 Device Option Not Pricing Correctly
Hello, I was recently trying to purchase the Total Security option for 10 devices. On the website the promo price is listed as $44.99 for 10 devices. However, when selecting Buy Now and going to checkout the discount is missing, and you're charged the total amount. I noticed this occurs whether you select the 1 year, 2…
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Subscription total security
One day, 2 prices 😐️
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Missing the ability to manage the existing subscriptions and payments history
I would like to stop auto renewal of my existing subscription. I was looking for such feature everywhere in the Central but I have not found it yet. I have also reviewed the FAQ. Answers in the FAQ do not correspond the reality. How can I stop the auto renewal and check my payments history?
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Regarding the issue with 2 subscriptions
Hello, I have Bitdefender Total security subscription ( 5 devices 3 years) which is going to expiring on JAN-12-2024 and couple of days back I have brought second Bitdefender Total security subscription ( 3 devices 3 years) which i have activated on OCT-10-2023. I'm looking a solution for - start my second subscription…
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Haven't received Activation code.
Hi. I have automatically renewed my subscription but has not received any activation code. The support pages just point me around a lot of self help articles, but that isn't very helpful. None of the articles solves my issue and I really need to connect with a human being instead of these Q&A pages. Does anyone know how to…
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Sharing Subscription With Family Members. Any Explanation?
Hi all, I've just purchased Bitdefender Premium which has a 10 device licence. The reason I bought this was to protect all family devices and, based on the information on the Bitdefender website, thought that this would be done by each member of the family creating their own Bitdefender Central account and for that account…