Why this error message displaying on the screen of computer?

I have purchased subscription for one year Order ID: 405-4694091-8358725 but error message showing as this key was already used to generate a subscription.

Bitdefender - 1 Computer,1 Year - Antivirus Plus | Windows | Latest Version | Email Delivery in 2 Hours- No CD |


Whether it is not cheating?

Hello Yogi M. P. Singh,

Thanks for Ordering Bitdefender - 1 Computer,1 Year - Antivirus Plus | Windows | Latest Version | Email Delivery in 2 Hours- No CD | from Amazon. Please find below the Activation Code for the product along with the download and activation instructions from the Brand.


  • Liobet
    Liobet Defender of the month ✭✭✭

    Hi Beerbhadra Singh,

    welcome on the forum,

    You could find help there:



    AMD Ryzen 7 5800X3D 8-Core Processor3.40 GHz 32,0 Go [ Bitdefender Internet Security + VPN] + Galaxy A13 Samsung Android.

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 ✭✭✭✭✭


    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    Select: Activate & Install -> Activate -> select your Bitdefender product, for example Bitdefender Total Security, click on Contact Support in the black box and then click on Chat 24/7.

    NOTE: Bitdefender telephone support is not toll-free!


  • Alexandru_BD
    Alexandru_BD admin
    edited November 20


    First I have to say, posting an image of your activation code on the open forum is not a good idea. 🙂

    In this case there's no risk, since apparently the code has already been used. Keep in mind that Bitdefender codes only need to be activated once and may only be activated in one Bitdefender Central account. Once the license/subscription is active, the activation code is no longer needed in the (re)installation process, as all installations are managed directly from your Bitdefender Central account.

    Going forward, I have noticed that the code has been successfully activated, however strangely the license is not visible in the account and I don't see the reason behind this. There's only one way to retrieve the license in this case. Please get in touch with the Support teams for further assistance using the link below:


    Choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Let us know how it goes.