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central account not accessible due to email problem

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jennekekru
jennekekru
in Central & Subscriptions

When I log into my central account a verification code is sent to the registered email address. The problem is that the email arrives with a delay, by the time I receive the code it is too late to use the login. So I cannot change the email address either. Is there a way to solve this ?

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Options

    Hello.

    ONLY Bitdefender staff can have access to your Bitdefender Central account.

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

    Regards.

  • jennekekru
    jennekekru
    Options

    Thank you. My search continues.

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