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How I connect bitdefender vpn? The problem given in the screenshot is recurring.
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Product Becoming A Confusing Mess
I currently have a subscription of Antivirus for Mac. I have tried to find a way to contact Customer Support but, alas, I gave up. Here now to state my grievance/questions. As I approach my renewal date I am considering a new company for protection. My fundamental issue is this. When I purchased the original subscription…
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Solutions Antivirus
I have received an email today from Solutions Antivirus trying to sell me a 3 year subscription to Bitdefender for $29.99 and they are based in France, I have unfortunately opened the email, I am wondering if anything I have unknowingly been duped into a virus in opening the email. Has anyone else come across this suspect…
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Use two activation codes in one bitdefender central account
We purchased two 5 user licenses and recieved two activation code. I entered both codes in the same BD central account but only see 5 licenses available instead of 10. So I tried a different email and BD central account but both activation codes give "already in use" errors. How can I remove one activation code from the…
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Code?
This may already be here somewhere; I'm not that tech-savvy, sorry. I renewed my subscription a few days ago, it's already deducted from my acct, and the old one expires in 2 days. I'm trying to renew and it says I need an activation code? I never got this code. I'm trying to figure out if this is going to update…
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Using only central on phone takes up a license spot.
I wanted to use Central on my android phone to monitor my devices but for some reason when i only use central on my phone it counts as a license spot on my bitdefender total security subscription even though i dont even have bitdefender installed on my phone... just central wtf? Why is this?
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Is there an option to increase devices on Bitdefender Premium Security plan?
I understand there is a Family Plan (but without Password Manager), however I need two extra devices for my household. Is there an option to add a couple of devices (at a price obviously) to theBitdefender Premium Security plan or shall I look at going to the Family Pack and a Password Manager plan? Cheers David
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Upgrade From Total Security And VPN Premium To Ultimate
Hi. I own BitDefender Total Security and BitDefender VPN Premium. I want to upgrade to BitDefender Ultimate Plus. How can I use the current subscription to purchase BitDefender Ultimate Plus? Thank you. Stevo Vani Slovakia EDITED: E-mail removed. Gjoksi
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New ISP and lost access to my old email...
My old email address was through an ISP that I had at the time and have since switched and lost access to that account. I cannot even login without access to my old email. I had to create this account just to post this question.
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Will current devices connected to BitDefender Premium VPN remain connected after switch to yearly?
Hi there I started off with Premium VPN on a monthly subscription via Google Play and added a couple devices. I've subscribed to a yearly plan through the BitDefender site (via My Offers). I noticed that while I have a number of devices connected to the monthly subscription, I don't have devices connected through the…
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problem installing bitdefender on older laptop - redirect from central login gets flagged
I have bitdefender installed on my current Mac laptop and it's working fine. But, I have an older laptop and I wanted to install bitdefender on it to be able to run a complete scan. However, when I try to log in through bitdefender central, I put in my password and code, but instead of taking me to the control panel, the…
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Birdefendeer shows it's on 3 devices but it should be 2
Hi, I changed hard drives on my Levono but had to load Win11 from scratch on the new SSD. Your site showed me on two devices, my PC and the Lenovo but i didn't have the program files on the Lenovo. So I deleted it and reinstalled it but now my account shows it's on 3 devices, not two. Can anyone help? John
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I have a subscription for Bitdefender Total Security can I upgrade to Ultimate Security Plus?
I have a subscription for Bitdefender Total Security can I upgrade to Ultimate Security Plus?
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Renewal Options Are Dismal
I am a longtime BD user of Total Security. My subscription expires in 17 days. I had always been able to get a good 3-year renewal price, but now the emphasis seems to be on one-year renewals if you want a good price (not $99.99 CA), or any of BD's discounts for a one-year renewal, which come with forced auto-renewal…
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Bitdefender Central does not show correct subscription information
Hello, I have both Bitdefender Central for my personal home computers, as well as a license for GravityZone Business Security. My Issue is that when I go to view my subscription, there are no options to renew early or cancel subscription. When I view my payment information, it shows the information for my GravityZone…
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variation de prix pour premium
bonjour j’ai une boite de promotion qui ouvre en bas a droit de mon encrant elle m’offre de migrer a bit defender premium sécurité je clic et l’offre est 44.99 et quand je viens pour payer ces rendu a 94.99 ces quoi ces une fraude quoi
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sign in problem
I am locked out of my account. Have changed password but after in-putting email and password the system just returns to the sign-in page
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I can't switch account...
when i click on switch Account nothing happen. there no information on my account.. i faced this problem after restoring my windows to a previous backup version using Macrium Reflect. i tried multiple times to uninstall Bitdefender and reinstall but when it finished it won't open only a grey icon of Bitdefender in the task…
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Total Security vs Premium Security
I currently have a Total Security subscription. The 'Offers' tab is promoting Premium Security or Premium Security Plus. What is the difference?
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Renew a lapsed subscription to start at a later date
Due to some very bad information I was given last year, I went with a different antivirus solution. While it is OK, I always preferred the Bitdefender approach. Now that I know I was given bogus information, I'd like to reinstate my protection. My existing protection covers me until early September, but I'd like to take…
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unmerge supscription
Hello Comminuty. I need a help to seperate a supscription, recently i has paid a new subscription and bitdefender automically add a new period on it, and i need to seperate this subscription. any help please
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How do I add a missing PC in central
Just noticed my latest PC, windows 11, was missing in central. Did an Uninstall/reinstall but still missing. cannot find any help. Anyone any ideas please?? Cheers, David
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Abusive auto renewal despite previous Paypal automatic payment cancellation
I cancelled the automatic renewal on my paypal account two month ago, I did not want to renew my subscription that expired July 7. Much to my surprise, and without any authorization or notice, Bitdefender managed to charge a 60 euros renewl to my Paypal account yesterday July 7. This is unacceptable, and illegal. I have…
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How can I upgrade from Total Security to Premium?
I have had Total Security for my first year, it will end soon. Now I want to upgrade to Premium, but I can't do that from my current subscription. I can only choose Premium as a new subscription but not from my Bitdefender account, it can be done just as if I was a new costumer. How can I do?
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How to add device without sharing username/password?
Hi I purchased the premium security which allows me to share the subscription with 10 other devices. Now I'm trying to share the subscription with a family member. I followed the instructions here https://www.youtube.com/watch?v=skI4VlaD8Ws. An email gets sent to my family with a link to download Bitdefender. But when…
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Bitdefender Family Pack 2020 Unlimited (36m.) ESD that changed to 15 HW - CLEAR FRAUD
hello i have bought Bitdefender Family Pack 2020 Unlimited (36m.) ESD producent code: BDFP-N-3Y-NL in 11.12.2019 there was clear information that Unlimited amount of Hw can be used (it was working properly for some time until now....) and today i can see that my unlimited license was changed to limited 15 Hw wihtout…
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Can't Access Email For Password Reset
So, I had bit defender running smoothly on an old laptop, and had more or less "set and forgot" it. I never logged out so I could run scans and get alerts when it was needed. However, I have a new laptop, and the university email I used to make my bit defender account was deleted when the university became insolvent. I do…
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lost account
Hi I'm having trouble locating login in to a second account i have an account that expired a few days ago and want to activate the other account i see that the other account has a subscription till may 24th 2025 can you advise what i need to do as carnt activate it please i have a few original details does anyone no…
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i have a sub from best buy for until 2025 expires but i did and update to my laptop
my Vpn is not showing on its asking me for a pin password to access how can I get that? when my sub for don't expire until 2025? do I have to ask best buy where I bought this laptop and have a sub with? I don't know where to get the access PIN to verify.
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Central app on Android frequently fails to load
Since I reset the data of the Bitdefender Central app on my Android phone, it fails lo load data. The website is still ok, so it looks like an issue with the app. After the login procedure (2-factor authentication via email) the app now most of the time doesn't fully launch. It frequently gets stuck on the screen you can…