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How can I upgrade from Total Security to Premium?
I have had Total Security for my first year, it will end soon. Now I want to upgrade to Premium, but I can't do that from my current subscription. I can only choose Premium as a new subscription but not from my Bitdefender account, it can be done just as if I was a new costumer. How can I do?
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How to add device without sharing username/password?
Hi I purchased the premium security which allows me to share the subscription with 10 other devices. Now I'm trying to share the subscription with a family member. I followed the instructions here https://www.youtube.com/watch?v=skI4VlaD8Ws. An email gets sent to my family with a link to download Bitdefender. But when…
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Bitdefender Family Pack 2020 Unlimited (36m.) ESD that changed to 15 HW - CLEAR FRAUD
hello i have bought Bitdefender Family Pack 2020 Unlimited (36m.) ESD producent code: BDFP-N-3Y-NL in 11.12.2019 there was clear information that Unlimited amount of Hw can be used (it was working properly for some time until now....) and today i can see that my unlimited license was changed to limited 15 Hw wihtout…
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Can't Access Email For Password Reset
So, I had bit defender running smoothly on an old laptop, and had more or less "set and forgot" it. I never logged out so I could run scans and get alerts when it was needed. However, I have a new laptop, and the university email I used to make my bit defender account was deleted when the university became insolvent. I do…
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lost account
Hi I'm having trouble locating login in to a second account i have an account that expired a few days ago and want to activate the other account i see that the other account has a subscription till may 24th 2025 can you advise what i need to do as carnt activate it please i have a few original details does anyone no…
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i have a sub from best buy for until 2025 expires but i did and update to my laptop
my Vpn is not showing on its asking me for a pin password to access how can I get that? when my sub for don't expire until 2025? do I have to ask best buy where I bought this laptop and have a sub with? I don't know where to get the access PIN to verify.
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Central app on Android frequently fails to load
Since I reset the data of the Bitdefender Central app on my Android phone, it fails lo load data. The website is still ok, so it looks like an issue with the app. After the login procedure (2-factor authentication via email) the app now most of the time doesn't fully launch. It frequently gets stuck on the screen you can…
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Anyone ever heard of Antivirus Solutions?
They are offering 3 years of Total Security for $75.00. Very tempting but I cannot find any info on them. Thanks
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I am trying to cancel the auto renew function for Bitdefender VPN
I follow the proscribed method: Go to my payments but in each and every occasion the following appears:- " We are experiencing an internal server problem. Please wait to be redirected or you can try again later." Why is this???
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Refund
Hi admin, I raised ticket #1008446672 about having my refund from the automated renewal of Total Security. I just purchased my own subscription separately this morning already. I don't need another one. I'm also slightly panicking since those were my last funds as I am a working student. Please assist me as soon as you can…
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How do I fix number of devices?
The number of devices on my subscription is incorrect. I have deleted some devices but the system says I have reached the limit. Very frustating! Can anyone help? Can I ring someone...
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i buy antivirus + vpn
I bought an antivirus and vpn license for a year, however in my bank account appears frozen money and the bank tells me that effectively the charge was made by bit defender but that you have frozen I have authorization number and all help please
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Product has expired
I just purchased Bitdefender Total Security but my icon at the top menu says: Product has expired, even though I have used my activation code properly and my Bitdefender Central correctly indicates that I have 360 days to go until my 365 days subscription ends. Thank you for your help gentleman, Chino1776
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device names
How can I customise device names in Bitdefender Central?
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Upgrading to Premium
I've just bought (yesterday) a subscription to Total Security and was wondering if there's a way to upgrade without having to purchase an entirely new subscription?
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Effective date of download
I just purchased and downloaded an update to my Bitdefender internet protection package. Does this new purchase become active the day I bought it or when I active it? My current subscription expires in late July, so I'd prefer not to activate my download until the old version is about to expire.
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I want to cancel my Bitdefender Password Manager subscription how do I do this please??
I would like to cancel my Password manager please can you help?
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Can't activate Bitdefender on another device without logging in with account credentials
Hello, I am having difficulty with installing Bitdefender on additional devices. I have been able to install it on other devices in the past following the instructions online by sharing the link from central to the persons device no problem. However, now it requests that the user inputs the account credentials, which did…
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2checkout
Why am I not getting an email from 2checkout to update my CC#? Email on account is correct.
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How To Cancel Auto Subscription And Remove Payment Information?
How To Cancel Auto Subscription And Remove Payment Information?
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subscription Bitdefender
I took a subscription for a year, but I'm not to sure when this ends, can someone help me find where I can find out when my subscription ends?
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Remove bit difender from my device and add to the new computer
I need to remove a device and add a new device- also why are the offers or subscription not given to current user- the company takes our card and is charging a lot higher amount because they have the visa card
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Total Security
I received an email yesterday from 2 checkout Support saying my card had expired & they were unable to take payment for my renewal. I checked to ensure this was a genuine email & sure enough my subscription expires today/tomorrow. The price for renewal is £74.99 for 1 year so I'm glad my card has expired. I'm now currently…
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Refund
Hi Admin. I raised Tickets # 1008405364 for the cancellation of automatic subscription and refund of my amount but did not get any response. I don't know from where to track my ticket, kindly help me. Thanks & Regards, Thomas
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Upgrade bf total sec. To a version that Can be installed on a win 2012 server
Hi how Can I upgrade my current bitdefender software to a version that can be inst. on a win2012 server.? and is it possible to run an online version before installing? My server is infected.😭
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Upgrading Package
Hi, I recently bought a laptop and up until now i only had Bitdefender for Android and Bitdefender VPN. I have seen that I can get Bitdendfer Total Security which includes Bitdefender for Android and Bitdefender VPN within this package. My Bitdefender for Android is due to expire in September 2023 and Bitdefender VPN in…
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Subscription renewel
Hi there, I have another month left on my Total Security package and am interested in a special offer to renew with a Premium Security pakage. How can I transfer the remaining month or so left on the old package when buying the new Premium one without losing the time left? Thanks for your help/reply
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Central Login Repeatedly Returns to Login Page
I keep getting redirected back to the Login page. Process: 1) Enter email address at central.bitdefender.com 2) Enter Password 3) Enter Two-Factor Authentication from email. 4) Return to login page @ central.bitdefender.com I have tried on two different PCs in latest Edge and Chrome. It looks like some others have had…
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No consigo releer comentarios anteriores
Hola, hoy he intentado abrir de nuevo mi segunda Discusión/Pregunta, al ver que tenía dos respuestas de Flexx, creo que es así su nick, y quise entrar por ver si había alguna otra respuesta a mi pregunta, sobre el tema que me ocupaba, y cuando doy a leerlo, me salta un aviso sobre que dicho comentario no puedo acceder....…
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Cómo recuperar en BitDefender Central, un dispositivo borrado accidentalmente
Hola, cómo bien pregunto en el anterior campo, resulta que accidentalmente borré un dispositivo de los que tengo en BitDefender Central, el cual, funciona, se actualiza y demás, pero que borré. Qué pasos he de realizar para que dicho dispositivo vuelva a aparecer en la pestaña Dispositivos? Gracias, un saludo