Can't Access Email For Password Reset

Eden Elliott

So, I had bit defender running smoothly on an old laptop, and had more or less "set and forgot" it. I never logged out so I could run scans and get alerts when it was needed. However, I have a new laptop, and the university email I used to make my bit defender account was deleted when the university became insolvent. I do not remember the password I set back then, and I cannot login to my email to access the re-set code. I have thus made a new account and posted this here. Any help would be greatly appreciated! Thanks!

Gjoksi

Hello.

ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

NOTE: Bitdefender telephone support is not toll-free!

Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

Regards.

Alexandru_BD

Hello @Eden Elliott and welcome to the Community!

I have noticed that you have created a new Central account using the same email address registered here on the forum, however, this won't be tied with your previous subscription/license. In the event your device was protected by a multi-device subscription/license for which you no longer have the login credentials, only the Central account holder and the subscription owner can help you with this. In the event the Central account was deleted, the subscription would have been lost as well. If only the email address was deleted, but the Central account is still active and is owned by you, the Support teams can try to retrieve the subscription/license based on the available order information/activation code and further identification details.

If you still have the proof of purchase for that subscription, I think it can be transferred to your new Central account based on that information alone.

Regards,

Alex