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Whwere is the button to deselect auto renew?
The Bit Defender contract clearly states that auto renewal may be turned off at Bit Defender Central. However, there is no sign of any means to so do
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Existing VPN subscription not found on new IOS device
Hi, I have an existing subscription to Premium VPN that is charged 6.99/month through my Apple account. I recently upgraded to a new IPad, and when I try to run Bitdefender VPN, it says I only have free account access. I’ve tried to “restore purchases” but it says that no purchases were found for this account. Please…
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Betdifender central
hello i have a family account, I noticed that when I installed Betdifender on my kids devices , they can access the main screen of bitdefender Centeral and make changes exactly like “admin rights” … how to stop them accessing main screen? thanks
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Auto renewal subscription
the guide to turn it off is wrong, i see no tab called "my payments", how can i truly disable the auto renewal subscription feature from my account?
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Early renewal!
Just took Bit(we are BFF'S so I can yse the term Bit) up on it's offer at early renewal! My old subscription ends Sept/2022. The new subscription says valid to July/23rd 2023; while encouraging me to 'activate' today'! If I activate would I be assured that my subscription would be valid to Sept 23rd/2023... which is the…
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Moved: VPN - BT.com UK
This discussion has been moved.
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Can't install upgrade to Premium Security
As it was time to renew my Total Security subscription I decided to upgrade to Premium Security. But now I can't install the Premium Security. I activated the subscription using the code. Downloaded the package through Install protection on a new device -> This device. But when double clicking the installation file,…
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Is the central.bitdefender.com down? (update: Fixed)
because my internet security suddenly ask to renew my license. i'm pretty sure i still have my subscription day left. because i renew it last year. if the central down. does it make my license go expired?
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I have today renewed my subscription for July 2020 to July 2023. Cancel auto renewal please
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Cancel and Refund
I want to cancel my Bitdefender Antivirus Plus 2019 & Bitdefender VPN subscription and get a refund. I no longer need your product. I never signed up for auto renewal. I never wanted it. I payed annually in a manual fashion. Yet, somehow auto renewal is activated. Your latest auto renewal overdrew my checking account…
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Moved: Bitdefender and shred unused disk space
This discussion has been moved.
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Subscription
I pay for a monthly subscription for Android.This month the app stopped working with the message that my subscription has expired. Why
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Bathfinder not activated
Hi Everyone, I recently faced an annoying problem when I Shut down my Pc and reopen it , I found Bathfinder is not Activated and sign out of my account . I have to Sign in again to reactive it on my Pc again . Its about month now and I can't find any solution Thnxx in Advance
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Automatic renewal why
I have subscription on Bitdefender Total security until 2028. Today I got an email for automatic renewal for 36 months 199.99 euro. This must be wrong. Email in. Dutch:Bitdefender / 2Checkout <bitdefender@2checkout.com> Uw Bitdefender-product wordt binnenkort vernieuwd. Ontspan uzelf in de wetenschap dat uw…
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Disabled Two factors authenticator on my account
Hello, I have activate 2-Factor Authentication on bitdefender central and i used google authenticator. I have changed the authenticator and i did't realized that if i delete the app from the phone i will lose generation of the code. I still have the account connected to a trusted device. And i know the password. Any advice…
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Account Payments Out of Sync
I currently have 2 separate subscriptions, one for Total Security and one for the Bitdefender VPN. But their annual billing periods are about 6 months apart. When my Total Security subscription runs out in 6 months, I want to just purchase Premium Security with the VPN. Can I get a prorated refund on my remaining VPN…
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Adding an 'old' device back into my subscription
In the past whenever I removed a device from my subscription or there was no longer a licence available, I would have to do a manual uninstall of Bitdefender and reinstall it locally on the device. Is this still the case or is there an easier way? I have just purchased an extra five 'Total Security' licences and want to…
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Prijsverschil abonnement
Mijn abonnement wordt vernieuwd voor € 79,99 terwijl er aanbiedingen zijn voor € 34,99 Dit is een verschil van € 45,00 dit vind ik toch erg veel. Ik heb Bitdefender Total Security voor 5 apparaten. Op mijn e-mails krijg ik geen antwoord en weet niet wat ik nu moet doen?
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Different email addresses for different subscriptions
I purchased Bitdefender total security, and later I bought the premium VPN as well, but accidentally, I purchased the VPN with a different email address. What is the solution to change the subscription to email addresses that have the antivirus subscription, I tried to access it, but it comes to choosing one over the…
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Moved: Is BitDefender a serious antivirus application, or just malware?
This discussion has been moved.
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Bi-weekly billing
Every other week I'm informed Bitdefender has expired and I need to send in another 89.90 which means I'm paying $190.00 per month? That's too expensive for me. Am I missing something?
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Switch to correct subscription account name.
I have wrongly purchased the web protection using wrong email account. How to cancel/change the subscription from wrong to the correct/valid email account?
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bought vpn service didnt get code need to refund
hi had a bit defender antivirus software installed but wanted vpn on it i bought it from Bitdefender and this somehow cancelled my remaining 550 days of of antivirus cover as well as not giving me the code for the vpn i had purchased so i then had to buy another antivirus software i got it from another source and it all…
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Moved: Code d'activation bitdefender total security
This discussion has been moved.
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Why is my account shut down?
My bank statement shows Bitdefender took out the payment, but my account is closed for nonpayment. Can't seem to contact customer support.
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subscription code
I live in Japan. I see that licenses are sold cheaply on Alibaba and foreign shopping sites, but can I use my foreign Bitdefender subscription code in Japan in the first place?
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How do you install without paying multiple times?
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2- Different licenses with 2-different renewal dates
I have been using "Bitdefender Total Security" withe a renewal date of July 31, 2002. I recently purchased a new license for "Bitdefender Premium Security" with a renewal date of June 17, 2023. I did not use the merge license option on the recent purchase (a mistake-not sure)? As stated above I ended up with 2-active…
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Purchased bitdefender family pack,how do i share with family members
I wonder if anyone out there can help me with probably a daft but simple question,i purchased the bitdefender family pack,but what i would like to do is share it with my family members,but as it also has use of the password manager for example i really dont want to be sharing my passwords etc with my family members,i…
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Central Reporting Malware on the Wrong Device and Not Registering Devices Correctly
I am having the a problem with 2 of my devices (iMac and MacBook Pro). I added the iMac first and a day later I added the MacBook. The MacBook doesn't show in Central, although changes I make on it (uninstalling the VPN etc) reflect in the dashboard as if i was doing the action on the iMac. It's almost like both devices…