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Is Bitdefender Defunct?
I've been waiting for a refund for almost a month but your company is ghosting me. Are you still in business?
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Do I Need To Pay After Free Trial Of BD Total Security Ends?
Hello y'all Basically, while I was looking for a solution to the "Unable to connect to the server" error when downloading the bd free version (which I'm still unable to solve), I accidentally activated Total Security free trial. When I realized this, I removed the subscription from my desktop and then deleted the account…
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AUTO RENEWAL
Why does auto renewal charges more than buying a new subscription. They are cheating loyal customers
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how do I close my Bitdefender account
have spent 4 hours, yes 4 hours, going round and round. Had 2 emails from Bitdefender inviting me to renew my "account" which i didn't know i had, at a cheaper price. Seems i am in the auto renewal trap for a product I haven't installed on any product, so haven't used. There is no address on the bitdefender website. I…
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I Accidentally Changed My Active Bitdefender Account To An Expired One. Any Suggestions?
I was trying to see my license key to back it up as I need to upgrade to windows 11 and didn't want to lose my active subscription. I no longer have access to the original sign up email but it was working fine till I tried to find my subscription key to backup. I was fortunate to take a screen shot and it shows my computer…
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Can't Seem To Purchase BD Mobile Security. Any Suggestions?
Hello - I have a trial BD Mobile Security expiring tomorrow, trying to actually pay for a year of service, and each time I try to pay via Google Pay or Pay Pal the transaction goes into never never land, what is up today? I have never had this happen 4x in a row, it is not my PP and GP accounts, they are good. I do not…
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Can't Renew My Subscription. Any Suggestions?
Under "My Offers" it infers that I can renew by clicking on the red Renew button but that only takes me the Dashboard with no other direction to actually do it. Can you tell me how do I actually renew at the offered price ? I definitely would prefer not to use Auto renewal.
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How Can I Ask For A Refund?
Hi Bitdefender team, Yesterday I auto-renewed my bitdinder automatically, but I no longer use these anti viruses since I purchased them last year, 2021. But yesterday, I got charged for auto-renewal. After that, only I am aware the bit finder has that. After that, I googled it and canceled the auto-renewal, but I need a…
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Can I Add The Activation Code Later?
Hello, I am currently using another AV product which will run out in April 2023. Can I buy the Black Friday deal now and just activate the code at a later date without losing any time?
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Upgraded From BD Family Pack To BD Premium Security. Any Explanation For These Two Solutions?
Just upgraded from Family Protection Security to Premium, thinking I would be getting a high level of security. All I seem to have is the addition of VPN. Also instead of an upgrade I now have the two subscriptions....
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Can I Delete The Current Subscription And Create A New One With The Same E-mail?
Hello Everyone, My current bitdefender for Mac account was hacked. Had laptop + IPhone linked to this account. Have 6 mths remaining on Sub. How do I delete both devices off subscription. Cancel this sub. Install Trial version of Mac Premium security (then roll over to F/Vers) onto new MacBook Air/IPhone running Ventura.…
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Can I Continue The Subscription For BD Antivirus Plus, But Without The VPN?
I just cancelled my auto renew subscriptipn to antivirus plus with VPN. I use ExpressVPN as it fits my needs much better. I want to continue with antivirus plus, but without the VPN. If I buy it today, can it be start at the end of my current subscription ?
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I Have Just Bought BD Antivirus For Mac From BestBuy, But Can't Find The Activation Code. Any Help?
I Have Just Bought BD Antivirus For Mac From BestBuy, But Can't Find The Activation Code. Any Help?
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If I Change My Bitdefender Account Password, Will It Sign Out All My Bitdefender Products?
If I Change My Bitdefender Account Password, Will It Sign Out All My Bitdefender Products?
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How Do I Get The Verifaction Number For Another Computer?
How Do I Get The Verifaction Number For Another Computer?
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Paid For Renewal Over A Week Ago, But My Account Still Shows I Have An Upcoming Renewal. Any Help?
just paid $64.79 renewal over a week ago, but my account still shows I have an upcoming renewal. what should i do?
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Unable to activate other device in Bitdefender Family Pack.
Hi all My friend is sharing his slot with me and previously I have install in android phone and everything is working fine. Then my phone needed a factory reset. My friend sent me a fresh link for me to install but once installed, it ask me to sign in. See attached picture. I have try 3 times of uninstall and reinstall but…
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Upgraded To Premium Security, But Still Says Total Security Installed On 2 Win Devices. Any Help?
Hi all. I just upgraded to Premium and installed it on two machines (Windows 10&11). They both say I have Total Security still installed. I removed the devices from My Subscriptions for the Total and uninstalled it from the machines first. How do I force it to install Premium? Thanks.
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INVALID KEY
Today I have purchased total security and installed application on android but when I have update code I am getting message invalid key please help
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Buyer Beware
If you live outside the USA you might find that you face the same situation I did. I purchased a liccence for BitDefender on Amazon uK and downloaded the software. I got a licence code via email and when I posted this to the licence field I was advised that this licence was not valid for the country I lived in (Ireland)…
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How Can I Transfer Subscription From Old Laptop To New Laptop?
I used my last subscription on a laptop that I returned and I'm about to get a different laptop. Do I need to buy a new or multi-volume subscription in order to protect my new laptop, or is there some way to transfer the subscription I had on the laptop for about 2 weeks?
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A question about subscription
We changed from Trial subscription to monthly subscription and we were asking when is it gonna change in our portal. We updated the subscription today and we waited an hour for it to change in the portal self but it hasn't changed anything yet. Do u know when it changes or how we can make it changes? The expiry date is…
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Have I been defrauded by Bitdefender?
I was contacted by Bitdefender to renew my Digital Identity Protection. I followed the steps and was quoted CAD 39.98 . The price was in CAD since I was in Canada at the time. I followed the renewal instructions and paid. But, then I was sent a receipt for GBP 39.98 (!) by 2checkout. A day later I received an email from…
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Bitdefender Total Security Trial Period Ended And My Device Is Now Unprotected
Hi Y'alls, So basically today my free trial with Bitdefender total security ended and I thought it would go straight to basic malware protection, but it didn't. It's saying that my device is now unprotected. Someone, please help because I don't understand what's going on.
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How to get back into BitDefender after auto-renewal?
Hi, My Bitdefender subscription renewed recently but since last renewal i've uninstalled BitDefender from my MacBook. How do I get it back? I've gone onto AppStore and it's asking me to pay £25.99 despite renewing it in last few days, doesn't seem to be an option to reinstall when logging into my account when on…
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Cannot Activate Bitdefender
My Bitdefender was automatically renewed on 26 Sept via Google Play. Unfortunately I did not receive a new activation code, only noticing it was no longer active 2 days ago. I have tried to find a way to get this problem solved but to no success. I hope you can assist. Thanks
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Bitdefender is telling me my subscription has expired after upgrading to Ventura 13.0
Has anyone else had this problem. Bitdefender works on another Mac running Big Sur. It worked on Monterey. I have 255 days left. can someone please assist. Thanks Chris
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How To Disable And Re-Enable 2-Factor Authentication?
Need to disable Two-factor authentication. My app on my phone is not working all the way. So I need to disable recreate new one then reenable.
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Subscription renewal
Hello. So, i think i did something stupid. Tomorrow my subscription should automatically renew but i wanted to wait untill the 15th and i deleted the account. After an hour or so, my bank app told me that the money for the next year subscription was taken. So i re-installed the bitdefender app and logged in but i'm on…
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Clients support is not working?
About a month ago, I receive an email from Bitdefender with a promo renewal but after 2-3 days, the link didn't worked for renew. I sent them an replay email and no answer. Now, the cost for renewal is double and I think to give up. What can you tell me about this or please give me an email adress of custumer support for…