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Total Security 2020 Auto-renew disable issue
I'm trying to disable my auto renew since i already bought a new subscription on a different account, but the "my payments - view details" page is completely blank on every browser. I heard people on this forum can help, i only have a week left and i really cant afford to double pay. I posted a duplicate of this post under…
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My Subscriptions
I signed into my account and wish to renew my active subscription. However, when I go to the "My Subscriptions" tab on the sidebar I get a blank screen. Why is that? Thank you!
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About renewing my account for one computer
Hi, I'm new here and need some help. I signed up last year and my renewal is coming up. I have only one computer and so I don't need a subscription for three. It is only giving me the option of buying for three machines. How do I get a window that allows me to buy for only one machine (29.99)?
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Made a mistake responding to Bitdefender Central
I renewed my Bitdefender Family pack and when I went into Central I clicked on adding rather than extending my existing subscription. Now I have devices listed on the original subscription that expires next month. Is there a way to correct my mistake? I meant to extend coverage for the devices already subscribed.
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Prices
Hi, Can you please explain why I have an email conirming auto renewal of my account for 69.99GBP when if I look on the Bitdefender UK website in the existing customer section it is priced down from 69.99GBB to 29.99GBP Many thanks
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I keep getting emails to renew my licence when it was renewed 18 days ago!
I keep getting regular emails to renew my licence which was renewed 18 days ago. When I look at the licence in My Account in Bitdefender Internet Security it says I have 381 days left which is correct.If I go into Bitdefender Central/My Payments/My Subscriptions my old subscription is shown but not the one I paid for 18…
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Activation code
Where the hell is that stupid f****** activation code? I mean seriously what a joke
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Does the vendor from whom I purchased my activation key has access to my devices and can control it?
I am asking about this because I see the vendors name mentioned in my Bitdefender Central dash board overview. Thanks in advance for answering. 😀
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Two email addresses/Two accounts
Silly as this is, I have two accounts under two email addresses. I would like to combine them under one address, & hopefully apply the remaining subscriptions all to one account. Any suggestions?
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Device at risk
Hello! Have installed Bitdefender Total Security and bought license for 10 devices. I have sent the install link to my collegaues and I get them in the console, but out of 5 installed devices I get 2 OK and 3 "At risk". Why? What risk do they have? How do I solve that? This is people who more or less dont know anything…
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How do I deal with db8151dd if I never had an account?
Hi there, I've been asked by your service to change my login details and enable 2FA for the Covve app, but I have in fact never had an account with them, which has been confirmed in discussion with them, rather that one of their users uploaded my contact information as it's a contacts app. How should I deal with this? I'm…
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Current Licence and Renewal.
A few months back since the price was cheaper then normal so I renewed my subscription, I just checked my account it says I have 88 days left and a second Active product even though it was done through the "renew" link. Does this mean I have wasted months on a subscription I'm not even using? Thanks
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Can I use Internet Security with a Total Security License?
Curious if this is possible? Thanks in advance.
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Multiple Bitdefender Total Security subscriptions unwantedly merged into one
So I've had Total Security subscriptions running on a Mac and an old laptop without a hitch, but after I bought a new subscription for a new laptop, this happened. I followed the instructions sent along with the Amazon e-mail, but after I entered the activation key, and tried to protect the new device, it said that the…
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Did not received activation code?
I purchased the antivirus through official website. Paid, money deducted from my account, yet i did not received the activation code. Hence the bitdefender is showing as in trial version. How to sort this out?
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New activation code to my daughter
Hi Just registered for first time with BitDefender. My heavens - I would not describe the consumer journey and simple and easy to implement! I managed to send a "key?" to my daughter Hannah Scott and its is asking her for an activation code? I presume her device will show up on my dashboard once she managed to sign in? We…
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How to add 2 activation codes to single account?
I have 2 different activation codes under same account id with 3 subscriptions each. Although in central, I used one activation code where it rightly shows 3 devices, when I try to add second activation code, it doesn't increase the supported devices to 6(my main objective) but it tries to increase the subscription…
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How to renew a license in Central?
Since BD made changes to the Central website i have problems renewing licenses for customers that i am supporting with BD. In the past i was able to enter a new licensecode for the customer and the existing license was extended. When i enter a new license code now, the only option is to create a new license and not to…
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I can't remove computer from bit central
Straight to the point. I gave one license to buddy of mine few years ago. I let him enjoy Bit defender for one year, and after one year I told him free ride is over. Few years later I notice in Bit defender a computer with familiar motherboard. I checked location of computer and it was from that buddy. So I sad to my self,…
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In Central I see unknown devices
Although my BD license covers 5 devices, i see 7 devices in BD Central. Two of these devices i do not recognise and these are also unsafe. I think Central is a mess since BD has changed the interface. (See also https://community.bitdefender.com/en/discussion/82555/how-to-renew-a-license-in-central#latest ) A ticket for…
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Installing on 4th PC Highjacks the 3rd PC Under My Devices
I am trying to install Bitdefender on 3 other machine than my own (I am the parent and main account holder). I am allowed to install on 5 machines. In Bitdefender Central I see my PC under My Devices. I sent an invite to my wife's email. It installed and her PC now shows under My Devices. I sent the invite to my daughter…
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Two factor authority for Central
Hi, I set up central with the two factor security and have been using code numbers from the set of 10 sent when activated. I am running low now and have been trying to find how to get codes. It says I woud get a code by email at every logon but I have never recieved any. I have the Google authentification app on my phone…
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Bitdefender Account Validation Result
When I joined this forum, I got an email from Bitdefender.It says(my translation to English) something like "Your Bitdefender account email and password are used in other webservices due to a data breach." It is written a service name,though I couldn't find it on Google.I changed my Bitdefender account's password after I…
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why wont support turn off auto-renewal
I have been trying for 3 days to disable auto-renewal on my account. I feel very frustrated and as if I am being held hostage. The website doesn't seem to work and support understands what I am asking, they just want to make me an offer and then stop the conversation when I ask them to disable the auto-renewal anyway. What…
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Can I unsubscribe and remount
Can I unsubscribe from an Android device and remount it on a Windows device?
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activation code
Hi I bought the av from the website, then created an account. How do I get my activation code? Thanks!
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Does subscription renewal auto update to the latest version?
I am due to renew my subscription but the last one I took out was Total Security 2016. Will this automatically update to the latest or do I need to do this manually? And is it worth updating? And is the cost the same? I have 3 different types of devices that need protecting at this stage - laptops, android, ipad.
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How do i relogin to VPN it wont accept my activation code
The VPN is driving me nuts honestly total waste of money keep getting error 1004 , 1010 etc for the last 2 months so Bitdefender tells me to uninstall and then reinstall it great did that and now it wont accept my activation key Click on the VPN account setting and try to click on switch account doesn't work This is…
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Problem Renewing/Upgrading
Hello, I have had a subscription to Bitdefender Internet Security 2020. I still had a couple of months on the subscription but decided to go ahead and renew. Also, at the same time I decided to upgrade to Bitdefender Total Security 2020. The computer that I actually renewed on seemed to work ok. Another computer which I am…
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Incorrect Renewal Notices for Bitdefender Total Security 2020
This isn't the first time that I have received incorrect/dodgy emails that purport to alert me to expiry of my Bitdefender subscription. I have used Bitdefender for several years. It's programs seem to be good but its management is poor. Although I renewed my subscription and paid for it on 03 March 2010 but today (08…