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automatic renewal
Trying to stop automatic renewal, but getting nowhere. can anybody help !!
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Unlimited licence changed to 15 device? Scam?
Hi all Today i discovered my licence was changed without any question and contact from support site from unlimited to 15 devices. So suddenly 20 devices lost protection, protection which i payd 2 years ago! I understand new licences are cutted to 15 devices and that is ok. But why old? Its illegal and looks like a…
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VPN subscription offer not working.
Hi there. Why is the 30Euro a year offer from https://www.bitdefender.nl/media/html/consumer/trial/vpn-opt/?force_country=nl&campaign=RENEWAL-CPG-VPN-XZH&event=RENEWAL_UP_VPN&channel=IMM&l&ems-cid=3561&ems-uid=LDRgBjH4Oy not working when you get to the cart page…
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Word er bij automatische verlenging ook automatisch geld van de rekening genomen?
Hallo
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question of more than 10 devices required to install bitdefender.
Dear All. Just wonder, for more than 10 devices required to install bitdefender (total security), do I purchases two copy of 10 devices, and used on single account. i.e. in https://central.bitdefender.com/subscriptions/services, click on "+Activate with code", for more than once, and add more than one code in. Thank you.…
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Why can't I find an unsubscribe option in my account?
Shouldn't subscribers be able to unsubscribe at their account settings instead of waiting for an email, 5 days before auto renewal, that would normally end in the spam folder? Bitdefender uses a very deceptive tactic to obtain auto renewals.
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Auto renewal issue
Hi, I've used BD for several years now and my subscription was due to renew in a week. I bought a sub from you on Amazon a couple if weeks ago and succesfully added it Bitdefender Central and it correctly extended my sub for 2 years. Today I received an email from Bitdefender/2Checkout to say my sub will auto renew in 7…
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Extending existing Family pack 15 Devices license
Hello, I have active Family pack 15 Devices license that gets expired in xx/2025. I recently bought similar product from NewEgg 15 Devices/2 year license. It was my understadning that similar product licnese gets extended (have done it in past) but in this case when I try to activate code, my license does not show new…
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If I enter a new activation code, when does my subscription take effect
My sunbscription to Bitdefender has expired and I have purchased a new activation code. If I enter a new activation code, will the subscription start on the day I enter it, or on the day my last subscription expired? The reason is that my old subscription had two expiration dates, somehow. I was getting emails telling me…
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pas possible d'installer mon nouvel abonnement
j’ai actuellement un abonnement valide jusqu’en juillet 2021. je viens d’activer une nouvelle clé mais je n’arrive pas à installer mon nouveau produit. dois désinstaller celui en cours pour pouvoir installer le nouveau ? Merci
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Can I extend my subscription with a purchased from reseller version
We have Family Pack, and I can buy from a reliable reseller for $60 for a two-year subscription. Can I use this version to renew my existing subscription? If so, how?
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Renewal
My mobile phone security said expired but my bank was debited $14.95. My security on my phone hasn't updated. Do you know why? Or what should I do?
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How does it work on a Formatted computer?
My laptop has a Bitdefender total security subscription, but it´s having some issues with the screen, reason why i'm sending it to be repaired or whatever they can do to it. Thing is, there's a chance that the people who fix it will reset it to factory settings. So How would that affect my Bitdefender subscription? Will i…
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Bitdefender activates product at purchase
I bought a renewal for the Bitdefender Family product on the 7th December 2021. I paid around $70 Australian dollars. When my subscription was about to run out, on February 6th 2022, I found that I had lost two months because Bitdefender had activated at purchase. To extend my subscription at 5th February, Bitdefender…
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Paid subscriprion code no more shown
Hi. As i wrote in the title i've had a paid subscription code that i reedemed in October 2021 and it non more appears in "my subscription". Bitdefender is inactive in all installation. Why?
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Cant seem to login in my account on https://central.bitdefender.com/home
I put my user and password, then the 2fa auth code and when page reloads, takes me back to login page again. This is in several browsers, on several PCs, Windows, Mac and safari on my iPhone. May I get some help please? I can make a video proof. Thanks in advance.
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Purchased with PayPal subscription not active
I literally just paid for a subscription through PayPal (watched you take my money)! I've just installed the product and it's not allowing me to activate the product. In central it says my product is no active and at risk and my subscription isn't active.
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Amazon Fire 8 tablet
Is there a version of Bitdefender for the Amazon Fire 8 tablet?
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Subscription Problem and I am pretty annoyed!
I have and have had Bitdefender Total Security for a number of years, I have always used the same 5 devices slots. But when I used my laptop (PAUL-PC), I found that it is no longer among my 5 and the page on Bitdefender Central is telling me that it is "At Risk" and "Devices limit reached" even though my account says "This…
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Subscription renewal
If I renew before my subscription expires is the original subscription extended?
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jerry stacey
how do i cancel auto renewal........?
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Only 1 device recognized by BD Total Security
I have 2 devices running BDTS on a subscription that allows 5 devices. Only 1 device shows on the app and at BD Central. When I change the name of the device, my wife's laptop gets renamed in BD. When I change configurations, her configuration changes as well. How can I get BD to recognize each individual device?
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I like to know how to install Internet Security on my Laptop and PC.
I have Antivirus Plus before and yesterday I purchased Internet security. I can download the .exe file but I can't run and install it. Could you please guide me how to do?
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updating licenses within the download program
why can't when I order a new license Bitdefender can't or more like update my program. they say it will happen after my current subscription expires? Is that true? when someone orders a new subscription why can't Bitdefender like everyone else just add the new time? so say that my subscription ends in 18 days and I buy a…
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pop ups that keep showing on system
i am constantly getting pop ups in lower right of my screen about something trying to enter, or add to my system, and i do not know what 90% of them are, i only have choices of allow or deny. how can i know what to decide about these?
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how do i change email that was used when bitdefender was started?
my regular email was not able to start my bvitdefender, but when i used my secondary email, it was started. i would like to use my regular email, an am trying to find out how to change it.
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Problem activation code on Android tablet
Hi, I have added Bitdefender to my Android phone, starting from Central. Despite having a current Bitdefender Internet security pacakage (valid for 5 devices, including Android), I get a message on my Android device telling me to get the full version now (14 days of trial remaining). Have de-installed app then reinstalling…
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mypaments is not available on Edge, Chrome or Firefox!
How should one be possible to change the subscription, when there is no "mypaments" option available at all? I tried Edge, Chrome and Firefox, even on different computers and the option "mypaments" is not anywhere available! That looks like fraud and not like any kind of problem with any of the above mentioned browser! Now…
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How do I upgrade from Antivirus to Internet Security?
I used the Antivirus license last year, this year I went with the Internet Security Product. When I received the installation link in my email, it asked my account and I logged in, somehow I'm getting looped back to the console where I see my device and only see the Antivirus product and nothing related to the Internet…
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Cannot get a refund, keep getting the run-around.
Bitdefender automatically renewed my subscription for Total Security for $95.39, but I had used a online promotion to renew at $69.95. A discussion insured as to how to handle the refund. It has been back and forth and I keep saying what I want, and they come back with another offer, I say what I want and they come back…