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merging subscriptions
I am a subscriber to Bitdefender Total Security and VPN and received an invitation to save by renewing early. I thought this was a good idea and assumed that my existing subscription would simply be renewed upon expiry which is in April and May of this year. If I activate now I loose 2 months cover of my existing cover…
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What do you do if you renewed the wrong product?
I meant to renew my subscription for Total Security but instead ended up renewing my subscription for Bitdefender Premium VPN. Can anything be done about this?
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Additional subscription codes?
Hello all! I have, today setup Bitdefender on 2 Windows PC's, 2 iPad's and an iPhone after deciding, after many years to drop my current solution due to security concerns. I purchased, via Amazon UK a product key card for Total Security, 5 devices, 1 year. This was much more cost effective than buying directly from the…
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Stop Renewal
Used "How to change Auto-Renewal'' settings but it Does not Work. Only found 'Service details' and 'Device allocation'. How can I do it??
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Adding mobile to subscription after trial version
After activating my subscription on my laptop I chose my mobile as my second device. It activated a trial for some reason which ends tomorrow. I've deleted it from my phone and gone through Central to reactivate the subscription to it instead but it won't work. Am I right in I'm assuming it might tomorrow? But in the…
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Convert Mac to PC
Hi, I just recently moved from Mac to PC. Is there any way to move my bitdefender Mac license to PC? Thanks.
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52y 2m 15d 10h into my first day
I have just installed Bitdefender Central for the 1st time today. I also just started my 14 day free trail of Bitdefender Security. Yet Bitdefender is reporting that Bitdefender has been servicing longer than both I and Bitdefender has been alive. Not even the age of the home computer or the internet has been around for…
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Perchè nel Bitdefender centrale vedo solo 4 dispositivi?
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My Payments Does not renew Subscription
Hi, I have tried chatting/phoning/emailing support, and yet now one responds (phone is incorrect as listed). I have purchased (as shown in my payments) Small Office Security , but it does not applied to my subscription (which has now expired). If anyone is still their please respond . (Bitdefender ID:…
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How can I manually renew my subscription?
Received an email today telling me that my auto-renewal had failed and inviting me to click on links in the email to rectify the situation. As a rule I don't follow links in unsolicited emails even when it appears to be from someone I do business with. In this case you're also dealing with a third party reseller so there's…
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Moved: Any way to get a Devices customizable list view in Bitdefender CENTRAL?
This discussion has been moved.
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Discrepancy between Android mobile bitdefender security and central about web protection
Hi, Before I start a ticket, I'm trying to find out if anyone else has or has had this issue. My android tablet samsung s6 lite mobile app shows web protection is on for all installed browsers. Yet central says web protection is an issue and has been turned off on my Android tablet. I did check the settings and they are…
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Subscription Expiry Date Wrong
As my subscription was getting near to running out on 2nd March, I logged in to purchase an extension on 25th February. When I followed the instructions to merge the two, I se the expiry date is now 25th Feb, not 2nd March. I can't see any way of correcting this nor any way of contacting BitDefender other than hopefully…
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Family pack
Hi, I bought the family pack as I wanted to cover all household devices. I still have Mac antivirus subscription. When I go to subscription-manage-view service details It says total security not used. / but lists all other bundles and what's being used by them correctly. my questions is why am I unable to use total…
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Extending subscription
I activated a 3yr 3 device subscription and want to extend it now another 3 years making it 6yrs 3 devices (I'm an optimist!). I have the activation code but the only option is to start ANOTHER 3yr 3 device sub which I don't want to do. Can it be EXTENDED rather than adding another 3 devices ?
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How to turn off auto renew
www.bitdefender.com/consumer/support/answer/29081/ clear instructions are here and you will get email confirmation...save it incase it still renews.
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Most cost effective to get more licenses beyond the 15 provided by the Family Pack?
If one bought the Family pack and needs more device licenses for Antivirus for Mac, beyond the 15 included, would purchasing one or more packs of 3 licenses be cumulative to the existing 15 licenses, so that one gets a total of 18 licenses, 21 licenses, and so forth with each 3 pack purchase, or is there a more cost…
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Where on BD website can I find which BD services I have paid for?
Two days ago, I paid £39.98 for BD Digital Identity Protection, which I installed and used before exiting, finding that I had not been subjected to any identity threats. Later, after closing down the PC, I decided to re-enter the app but do not know how to. There is no shortcut on the desktop for BDIP, nor is it included…
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Subscription Issue
Hi guys. I have a problem with my subscription. It says on the dashboard that I have 29 days left of my trial and to buy now.....I purchased a licence before this and activated it. It keeps saying I have to add a device which I did and it says I have 12 months licence but still says I have 29 days left of my trial and then…
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Stop auto renewal
Used "How to change Auto-Renewal settings – Method 2 :. Does not Work !!!. Only got Service details and device allocation. It used to be easy to stop auto renew. Now it takes jumping through hoops. Seems to be deliberate to make it more difficult. Method 1 even worse !!!
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How many seats are provided on the Atera Trial of Bitdefender
We have installed about 100 devices using about 5 companies. Some devices in a company are active, some say expired. They were all successful installations. How many devices are allowed on the trial? Thanks,
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Unlimited
Please I would like to know i can use bitdefinder family for unlimited devices including phones and gadgets. th you
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Actualizacion a Family pack
Hello, I just purchased a Family Pack of 15 licenses. Before I had Total security installed, I bought the Family pack because they said it was the same product, but I have already realized that it is not. If it were the same product, it would be enough to update the license and perhaps the software, but no. I had to…
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automatic renewal
Trying to stop automatic renewal, but getting nowhere. can anybody help !!
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Unlimited licence changed to 15 device? Scam?
Hi all Today i discovered my licence was changed without any question and contact from support site from unlimited to 15 devices. So suddenly 20 devices lost protection, protection which i payd 2 years ago! I understand new licences are cutted to 15 devices and that is ok. But why old? Its illegal and looks like a…
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VPN subscription offer not working.
Hi there. Why is the 30Euro a year offer from https://www.bitdefender.nl/media/html/consumer/trial/vpn-opt/?force_country=nl&campaign=RENEWAL-CPG-VPN-XZH&event=RENEWAL_UP_VPN&channel=IMM&l&ems-cid=3561&ems-uid=LDRgBjH4Oy not working when you get to the cart page…
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Word er bij automatische verlenging ook automatisch geld van de rekening genomen?
Hallo
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question of more than 10 devices required to install bitdefender.
Dear All. Just wonder, for more than 10 devices required to install bitdefender (total security), do I purchases two copy of 10 devices, and used on single account. i.e. in https://central.bitdefender.com/subscriptions/services, click on "+Activate with code", for more than once, and add more than one code in. Thank you.…
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Why can't I find an unsubscribe option in my account?
Shouldn't subscribers be able to unsubscribe at their account settings instead of waiting for an email, 5 days before auto renewal, that would normally end in the spam folder? Bitdefender uses a very deceptive tactic to obtain auto renewals.
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Auto renewal issue
Hi, I've used BD for several years now and my subscription was due to renew in a week. I bought a sub from you on Amazon a couple if weeks ago and succesfully added it Bitdefender Central and it correctly extended my sub for 2 years. Today I received an email from Bitdefender/2Checkout to say my sub will auto renew in 7…