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Auto-renewal cancellation
It looks like quite a few people are having the same issue. Have tried both method 1 & 2 and neither have worked. Keep waiting for the access link they claim they are going to send and it never comes through. Keep checking both spam & junk files and nothing. Sent an email to cancel auto-renewal with no acknowledgement or…
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Bitdefender Digital Identity Protection: How To Make A Refund?
I have buy this but my phone hasn't recieved sms and i can't wait for it. I want to refund this order. How to?
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How To Extend My Subscription With The New Renewal Activation Code?
I've just paid ang got a activation code today. My current product will expire after 31 days. Will the new expire day will be actived after 31 days or not if I input the new activation code now? I don't want abandon those days. How do I do?
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Is My Privacy Safe If Someone Shares With Me His/Her Subscription?
Can the account owner of BitDefender central who shares with me the subscription know any information about my computer or anything I do? thank you
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I Bought BD Total Security Subscript And It Says I'm On Trial. Is There A Fix?
I Bought BD Total Security Subscript And It Says I'm On Trial. And I Already Verified It With My Email. Is There A Fix?
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Help needed with suscription through Google Play
I bought a year suscription.througj Google play I received email from Google play for the purchase but nothing from bitedefender not even activation code . Anyone can help me please ? Thank you
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Bitdefender VPN Subscription Problem. Any Help?
Hello,i activated my vpn trial with an random email and pass and then after a week activated one month subscription from google play and it was ok but i suddenly uninstalled the app and when i installed again,forgeted the email and pass also,so is there any way to restore the activation?i also have google play purchase id.
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Is this valid or Phishing?
Just got Bitdefender and instead of an activation code I got this. Very confused, I have never needed to send a screenshot for a purchase before.
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Rootkit.MBR.Zegost.G (Boot image)
Hi I can't seem to get this Rootkit.MBR.Zegost.G (Boot image) off my system, please assist, I've reset windows (delete everything option) and that didn't seem to help.
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BD Total Security: Do I Have To Pay After The Free Trial Expires And Does It Automatically Renew?
Hello. Do I have to pay after the free trial of Bitdefender Total Security expires? And does it automatically renew? Kind regards.
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Is Bitdefender Defunct?
I've been waiting for a refund for almost a month but your company is ghosting me. Are you still in business?
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Do I Need To Pay After Free Trial Of BD Total Security Ends?
Hello y'all Basically, while I was looking for a solution to the "Unable to connect to the server" error when downloading the bd free version (which I'm still unable to solve), I accidentally activated Total Security free trial. When I realized this, I removed the subscription from my desktop and then deleted the account…
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AUTO RENEWAL
Why does auto renewal charges more than buying a new subscription. They are cheating loyal customers
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how do I close my Bitdefender account
have spent 4 hours, yes 4 hours, going round and round. Had 2 emails from Bitdefender inviting me to renew my "account" which i didn't know i had, at a cheaper price. Seems i am in the auto renewal trap for a product I haven't installed on any product, so haven't used. There is no address on the bitdefender website. I…
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I Accidentally Changed My Active Bitdefender Account To An Expired One. Any Suggestions?
I was trying to see my license key to back it up as I need to upgrade to windows 11 and didn't want to lose my active subscription. I no longer have access to the original sign up email but it was working fine till I tried to find my subscription key to backup. I was fortunate to take a screen shot and it shows my computer…
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Can't Seem To Purchase BD Mobile Security. Any Suggestions?
Hello - I have a trial BD Mobile Security expiring tomorrow, trying to actually pay for a year of service, and each time I try to pay via Google Pay or Pay Pal the transaction goes into never never land, what is up today? I have never had this happen 4x in a row, it is not my PP and GP accounts, they are good. I do not…
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Can't Renew My Subscription. Any Suggestions?
Under "My Offers" it infers that I can renew by clicking on the red Renew button but that only takes me the Dashboard with no other direction to actually do it. Can you tell me how do I actually renew at the offered price ? I definitely would prefer not to use Auto renewal.
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How Can I Ask For A Refund?
Hi Bitdefender team, Yesterday I auto-renewed my bitdinder automatically, but I no longer use these anti viruses since I purchased them last year, 2021. But yesterday, I got charged for auto-renewal. After that, only I am aware the bit finder has that. After that, I googled it and canceled the auto-renewal, but I need a…
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Can I Add The Activation Code Later?
Hello, I am currently using another AV product which will run out in April 2023. Can I buy the Black Friday deal now and just activate the code at a later date without losing any time?
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Upgraded From BD Family Pack To BD Premium Security. Any Explanation For These Two Solutions?
Just upgraded from Family Protection Security to Premium, thinking I would be getting a high level of security. All I seem to have is the addition of VPN. Also instead of an upgrade I now have the two subscriptions....
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Can I Delete The Current Subscription And Create A New One With The Same E-mail?
Hello Everyone, My current bitdefender for Mac account was hacked. Had laptop + IPhone linked to this account. Have 6 mths remaining on Sub. How do I delete both devices off subscription. Cancel this sub. Install Trial version of Mac Premium security (then roll over to F/Vers) onto new MacBook Air/IPhone running Ventura.…
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Can I Continue The Subscription For BD Antivirus Plus, But Without The VPN?
I just cancelled my auto renew subscriptipn to antivirus plus with VPN. I use ExpressVPN as it fits my needs much better. I want to continue with antivirus plus, but without the VPN. If I buy it today, can it be start at the end of my current subscription ?
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I Have Just Bought BD Antivirus For Mac From BestBuy, But Can't Find The Activation Code. Any Help?
I Have Just Bought BD Antivirus For Mac From BestBuy, But Can't Find The Activation Code. Any Help?
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If I Change My Bitdefender Account Password, Will It Sign Out All My Bitdefender Products?
If I Change My Bitdefender Account Password, Will It Sign Out All My Bitdefender Products?
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How Do I Get The Verifaction Number For Another Computer?
How Do I Get The Verifaction Number For Another Computer?
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Paid For Renewal Over A Week Ago, But My Account Still Shows I Have An Upcoming Renewal. Any Help?
just paid $64.79 renewal over a week ago, but my account still shows I have an upcoming renewal. what should i do?
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Unable to activate other device in Bitdefender Family Pack.
Hi all My friend is sharing his slot with me and previously I have install in android phone and everything is working fine. Then my phone needed a factory reset. My friend sent me a fresh link for me to install but once installed, it ask me to sign in. See attached picture. I have try 3 times of uninstall and reinstall but…
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Upgraded To Premium Security, But Still Says Total Security Installed On 2 Win Devices. Any Help?
Hi all. I just upgraded to Premium and installed it on two machines (Windows 10&11). They both say I have Total Security still installed. I removed the devices from My Subscriptions for the Total and uninstalled it from the machines first. How do I force it to install Premium? Thanks.
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INVALID KEY
Today I have purchased total security and installed application on android but when I have update code I am getting message invalid key please help
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Buyer Beware
If you live outside the USA you might find that you face the same situation I did. I purchased a liccence for BitDefender on Amazon uK and downloaded the software. I got a licence code via email and when I posted this to the licence field I was advised that this licence was not valid for the country I lived in (Ireland)…